爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 2921|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
% C- B' a' S% e; j( b: U* T7 Q. w: Y" v9 c
In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................& D0 e9 `$ v! f( t, q
/ w/ g9 s( a% r' O* w. c
OK,,,,,,,,,,,,,,,,,,,,WAIT....................2 L$ |+ g& d4 ~

3 N) Z( g; v0 ?6 V. d5 ]9 jISSUE TWO:FIDO.......
: _4 {3 O% J" w+ s, {1 L6 c
3 S6 s1 X2 A" G( {1 f3 i8 xIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
+ M! u' u0 ]8 S/ o' z; ~; c# g9 n5 B9 q
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
/ o7 @( j  D* G. d2 l! E* d: X2 V: d
' C/ a9 N  S9 F( F  T5 j1 hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
) b' Q/ D  c+ I0 y' I& X- j
; [2 b1 `- J. Z0 ]8 TISSUE THREE:UPS: k- D' r4 @2 f# ?& K% w
9 z, _8 d# W  G: P4 Q% e( a
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
7 U, x# U5 `2 V4 O
( W* J+ m' K; ELast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
7 i: q* d8 X( @6 K
1 `+ v1 e' e4 ]TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:6 }. g8 D* h8 s' r* X' d: _

  g( W* L& ]8 n; Y/ B" N8 Eat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
/ ^5 I, M1 |7 E' v% u1 x: c: W1 \+ w. @) i& W( P$ p3 v
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.; ~( I4 d# r* W9 r

) t3 }" l  b9 Q3 x2 B3 E0 fISSUE FOUR:BMO
  O" E+ J# f9 @7 R, P
: R8 T' s- i0 J/ \% rBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
- T( N( b" q) e0 V7 v; z7 `  h5 [0 ]  H+ ^
I really learn so much NEW today...................
, y& g/ I) i2 x5 e" X
5 O0 @8 W0 D. }, dHOPE EVERYone can save each penny in the dangerous society............MY GOD!
理袁律师事务所
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。* f. J! h6 Q' w
所有UPS的良好時間規定,在這邊都不管用。& D+ U( Y4 A  w( S& w5 ?
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
6 D/ W- d: V* ]4 O. O( a剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!- E0 R' s: d7 M. d  C7 _+ B
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!1 A- y% Z8 [' E; S8 ?- a9 E. [
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator% N- I+ G6 T0 M
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator8 C+ u; Z- e7 I. y! Z1 r: f
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況! A1 s0 C8 @  K8 Q1 a- k, @
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
3 N- x5 _1 B  B8 Z/ @) i
, s; d! \; d4 k' Z& X最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& T: P$ [7 I: c6 N' u  T9 Z: T(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
& R& q# ^2 R6 f  p, [: I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?& F/ ~8 Y+ D+ w( G/ i

1 H# K  S" V# w8 r在那時候我瞭解到一件事情- i; p3 D0 o+ t
就是這邊的郵寄服務是一個nightmare
" \/ F2 p0 X, Y; V0 }7 D這件事情,應該大家都有經驗吧!9 v& ?. o# M% M1 R7 W# p4 d
對我來說,這是在Ft. Mcmurray最不好的經驗了!
: @$ m- {0 o) L5 U! u不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
: |- E4 t( i! s' ^; P日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。" n7 j7 J2 J9 \( U5 P7 T8 |
所以我還是選擇天天笑的過日子好了!
( |5 q% C- R6 J8 @+ u0 k+ i+ {
1 M; ^" G+ X2 |7 R但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
4 u: [+ q! R5 R  t  Itake it easy
8 s9 @  |4 Z/ d" _, `0 i* ]life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.1 @8 E# m5 c" }+ G
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
% p: j$ {9 z- u" I+ ~7 J$ _: d1 f1 ]; z: H! @- l
9 k; y3 V" e1 Q. }. @. _' v/ X- x
以速度慢 逐渐被淘汰 -效率低
: b% B. V  F8 n- f. ~: W( m: V2 s  ~6 h0 i

7 `: x! J7 l1 D1 G6 a& f& l7 j/ X, `; S/ u% E

- e6 \( r# o. @
6 x$ Z4 S" L, r3 r) p% j! m, Q
5 K* U5 \8 c+ O4 U. w; P想我们的敬爱想-我们的敬爱的敬礼!/ ^& X# [' s$ Y/ T  k4 b

' V* C$ F  e3 ]  u搬场公司-成立最早的优质的上海搬场服务商5 ^# p) d9 ^7 [9 M% ^8 v
服装批发-上海919服装批发基地
; S' J  i: V6 L: L, U" e7 T张力仪-专业生产张力仪
* O  x8 [/ y& B5 h; N, v8 n! X服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
8 n. C1 a$ i, r+ Y5 l: d# r
0 {  T) T, w9 q& x% H* l不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2025-9-11 17:37 , Processed in 0.113987 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表