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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"% f' r$ x. Z2 ?) a' g

0 x( F1 M5 w9 A( @0 d5 _0 PIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................1 V2 h, w7 f- W: \7 T9 k

( n8 l5 U5 N/ rOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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7 n; M0 S* V/ }  V9 ^ISSUE TWO:FIDO......./ H2 y/ u. J: k" G  y

. V. f+ ?# ?9 RIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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4 m2 e& W# J9 H8 T6 z+ DBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS; n/ \1 j4 x% Q

+ d7 U, M. h+ n3 M1 ITODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 f9 q; ^. @" l/ c; q

3 A$ E( ]) A: F& Y7 @Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 W5 ]# k9 T  ?% I6 z
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! s$ e& A' m: G1 C( F0 ^
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 Z  H- g2 D4 o- x

5 X8 {3 U) D" ~" Q  L% V$ Kat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  S+ S( q. |8 o$ T6 N

; S% t& Y- V) a" K4 n7 p: F0 e( DISSUE FOUR:BMO/ h& [2 H* L! k+ P) t# Y9 u

; X9 d: B- P* S& h% }. L7 nBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!  y3 j$ l& c* p0 g/ G

! O+ t1 R6 K8 t$ h: V! gI really learn so much NEW today...................# [0 ^8 \- M/ S0 y: h5 q$ R

* r( d  y) J) _) a# n* `6 JHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。" u! W& z& c; n' {! Q7 |
所有UPS的良好時間規定,在這邊都不管用。
8 ]( e9 @5 c* _" H因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)/ z' l- r2 j8 v6 `+ `( y
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!2 F- m5 o. R5 z( f$ r* Y4 A
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!8 }$ X, E1 g6 C+ `
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator! w0 j; @7 c% `. b& f) ^' G
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
( l5 @7 g0 E: b' C3 p* i有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
% X  R, O5 M$ f+ d/ HDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
) `! u% V( o5 S; J0 t: [: I2 S(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
' f1 ^+ v  b- ?! B$ x5 S5 V& u& B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?8 ~/ R/ j' @! Z$ E, `
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在那時候我瞭解到一件事情
: v" D: e) E& g# r' k7 b" B" G: R就是這邊的郵寄服務是一個nightmare
9 i* H5 G( c/ D& R3 ?) r2 r) ?* z這件事情,應該大家都有經驗吧!- J8 y; U& x! t- r# g
對我來說,這是在Ft. Mcmurray最不好的經驗了!
; a& u4 Z5 n: g. S4 w不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
2 L' O; n7 e0 B1 X8 t+ Q日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
8 p1 \: C. ^2 |  v: [$ n  \所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* X8 Q: B- [- y$ @: otake it easy
/ |. p# z3 F6 m, v) Dlife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
3 [" _: e# \" I2 \+ q: v9 ALast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!/ T5 Y) {& A, d; H& B; e( d1 r8 o
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搬场公司-成立最早的优质的上海搬场服务商
8 w3 Z( @: A& X$ T! w( ?服装批发-上海919服装批发基地' J/ N- `) B. c3 [' P5 o
张力仪-专业生产张力仪
( C% T3 T, E. E& J服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing, S, j. d* |$ H1 g8 }! ]1 y: m6 v
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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