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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ ]% V. i0 b3 f; a( _

' n! j/ ~& M. q$ i# E+ U& K+ sIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................+ D0 b0 ]2 {, X  A1 x

* ?3 t& F/ Y8 c) {) s9 zOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......! r# M+ W8 s  o8 q, Z2 f, D. ~5 P

2 V0 m9 t& R; Y5 c$ Y6 z6 |It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD./ Z% y! k2 i) A0 R8 `% m2 h

, U4 l" T7 h! @  q3 g/ K% Y8 BStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.  E: Q$ T$ `( l8 y+ C

# r, q7 V* l( g- ]+ U" pBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 L# M5 p. `% J" q! d# z
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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: d: \6 U. M, h& A; X! ]' KTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:  H4 |5 B) c* f, w. D1 n5 L
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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7 D$ k  Q% ~6 }0 f$ H, mat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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: M! @4 F: _4 k# h9 i3 ?ISSUE FOUR:BMO  l$ _1 ]5 B3 E" a% |' t1 v
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today.................... Y  O) _! X; w" M% v
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 t: X; E; s0 x, v- U, i1 n7 x所有UPS的良好時間規定,在這邊都不管用。- X. X7 C( d: t
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)$ ~" h! o! j4 d  ]# s7 K: {
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!  g0 v7 [2 q; Q: Y1 H
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
7 t) W* M5 Y& ~再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
% R% O& V7 a- p0 j. G, `% J後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator% e& x5 c6 s! l9 k
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況( C" J" d& R: p. h6 [# n+ r% z
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。% }2 p% E; C4 i2 X7 k7 V. ?

! S# O& I2 E* I6 p1 Z/ N7 W最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 S. o; Y3 Y9 t(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。7 J# v( G. T5 S
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! C) `' r: Z3 n. \

9 A: Z1 c" b9 M6 u( ?在那時候我瞭解到一件事情+ Q" q1 t, E# i* Y' O0 a4 H
就是這邊的郵寄服務是一個nightmare
8 D" T$ U6 v  S7 q這件事情,應該大家都有經驗吧!
. L4 R+ ~0 T' L+ N9 k對我來說,這是在Ft. Mcmurray最不好的經驗了!
6 j  B5 w  m% R! j1 X  M不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!& K) D7 }$ j/ Q& y; j/ x' ?
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
& }) e# E6 U* ~, W. T9 M所以我還是選擇天天笑的過日子好了!
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& s2 I1 {4 L/ K9 l" ^, u5 E" f但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- S& U, p. [/ H. x
take it easy8 t! G8 {4 U9 W: R% R7 O. u7 g9 N0 i
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
6 \& d; Z; j! ?! }( x2 i# {- _Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 H+ F2 p, U7 m. c7 Y

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以速度慢 逐渐被淘汰 -效率低 $ X. p& [7 g" ]: T
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想我们的敬爱想-我们的敬爱的敬礼!
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7 w9 K: s  U9 V2 o1 _搬场公司-成立最早的优质的上海搬场服务商, M, B! Z) R, Q7 ~) G, ?3 S
服装批发-上海919服装批发基地4 W; I: J: {0 p) |, }+ S
张力仪-专业生产张力仪
1 F  l- b% b+ k+ s& w/ T6 a$ D服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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: {7 m0 l- Z1 U不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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