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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 w' j6 [3 g4 u7 f' j( w
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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) b4 a: J5 p2 Z1 q% T$ LISSUE TWO:FIDO.......3 Q5 ]+ p, K1 T5 B, \! Y3 i
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' {, |& I3 R* \% Y) k2 s5 v+ p
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.( E& p/ @; |0 }" r

3 S" M/ U2 m) p& [$ L( D0 p( j. LBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 d8 R9 o6 u0 S6 t3 a* H2 n

9 r: ?, v( ~2 ~9 \: y" U! E7 _ISSUE THREE:UPS
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* }! g: `: H2 I. R9 ^  ~TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., K! A) E1 }' w5 Q3 U9 b6 r: u
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......' x) a% O5 x6 P9 _' i

0 g# z+ Q& O5 x; u" \TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:/ E' B5 G& z+ P8 Y- m5 B4 V

$ I) J7 ~+ H( q, m( s  y4 Bat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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* z" g0 E% ^6 n% c# E) j$ eat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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- L# u+ O. i  r+ c& OISSUE FOUR:BMO) X0 j6 Y; S! Y
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................7 t2 w. p: g- E' N" S( x/ Y

6 V+ |* v! ]0 o' P/ z! kHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& |- `. o) L: w! D$ e, F8 C3 w所有UPS的良好時間規定,在這邊都不管用。
- m8 R8 J/ S  \+ Y因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)& G( ~7 y, t( [2 f2 l
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!) j$ u# }: ^& p4 \6 E$ A( |4 m  x
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!3 U/ O& {, H% |
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& E2 n4 h( f* |0 X8 E( h
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
: f* W) b( Q) r( x有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況4 u; R, Y4 y/ f+ V  ]/ r7 u
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。: E/ L) q' Z* h/ p  h3 d
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!5 `( ~( R; P1 j3 ~3 b; \% d
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
7 u% v  L2 P7 ]& I再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
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0 p; m0 \. o) i5 K2 Q5 g在那時候我瞭解到一件事情
0 d+ Z% T9 A$ D% R. D就是這邊的郵寄服務是一個nightmare3 U: E( \$ i- ~2 W
這件事情,應該大家都有經驗吧!& G: H" \6 t: |$ l% v# y: W1 U- G
對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 N0 _0 A2 P5 z! g; X3 S不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
0 D$ i0 q: m( m( B) g日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
# R/ U$ j4 K0 e* ^  X( Z/ s. O) ]所以我還是選擇天天笑的過日子好了!
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9 J. j9 f$ x" b* m7 F9 X) J但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- c) x" r" x  T  e) C
take it easy/ a9 N$ V" _: y2 e
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.; S! K9 d$ b& K! `# \) \: Q
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了1 W+ w! M6 J; D# E' {6 M; A. T+ A1 r! L

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* ]3 q" t/ z' q( f* x& {" n% N以速度慢 逐渐被淘汰 -效率低 - k' z3 M7 O; D, d' S$ s
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0 S1 e* Y/ `' h( b( S想我们的敬爱想-我们的敬爱的敬礼!5 x% K) k5 W  G
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搬场公司-成立最早的优质的上海搬场服务商
3 w3 ~+ j4 r# w/ Y9 R服装批发-上海919服装批发基地
" i- E% H# v/ T张力仪-专业生产张力仪
! w% |* Z' `. C- [服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing7 H6 ~$ @" x# ~; l0 ^
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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