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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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% ~- Y# b. b# \5 U) B& j) UIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................- M' b5 w0 @  q! j3 }: h
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ISSUE TWO:FIDO.......% V/ H$ e; y/ x* r% N# p+ W

4 a" Z7 h2 l- z+ Z% bIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.6 ], c4 l& ?4 k  t

7 X% x- J  s! j9 NISSUE THREE:UPS
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5 L- H# B; E4 _  x4 R7 L# y* [# VTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day., C+ p; B: F/ Q. \) n. _7 h$ l
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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# @' b2 b6 B7 u1 U2 Z. u' tTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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8 A" X& E3 o; S8 _at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!1 l& Y: s. a: r! }7 _4 C

7 z* z7 _! f9 d( zat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.) B1 }- c, ^5 }1 b( p/ M
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ISSUE FOUR:BMO
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5 G& y7 V& a7 [) ^BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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1 E# {. C1 R- SHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
3 P: f! d* Q( @! |/ T- G5 |所有UPS的良好時間規定,在這邊都不管用。
/ j1 X. S" ^% z5 M# i因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!): k* S+ }# ^: e- R: K3 r
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
' a* d" n/ W. B" s, G8 i也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!; s7 k& G8 A  x
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* L! D0 v  x4 w/ Q" c4 y2 n
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator. r4 p0 P3 g; w" J/ k
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況, X! C- b7 D$ f% M9 Q
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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3 C0 f+ U/ K' e1 T8 h2 u最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
5 B+ v# X) Q( h' Q* ^(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。, i1 [+ Q9 ^# S# K9 W1 n. _" d
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?' E, k# a* _) ^

; L  U4 `, K* _4 p7 j在那時候我瞭解到一件事情2 S; n5 j0 G3 H  Q' A$ R' f
就是這邊的郵寄服務是一個nightmare
' q6 ~2 f& V+ V: \- \這件事情,應該大家都有經驗吧!
( l7 s. u: {. ^2 o對我來說,這是在Ft. Mcmurray最不好的經驗了!0 I% ?% h7 d9 L0 F
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!0 H5 Y% M8 ~+ d) e2 S; j0 }: Z+ ^& O% f
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
; T% K8 q0 G4 v所以我還是選擇天天笑的過日子好了! 2 b3 `2 z" X8 l- s) m9 r" s2 H3 I

" r/ a5 E% \' ~( n但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
( L1 f& m) _' ?! \' ttake it easy' F4 A2 B4 r" P- L+ \) k8 K
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
/ @( Y6 k) ]& E  gLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了5 E" h6 r' F! N, S8 G; M4 e
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以速度慢 逐渐被淘汰 -效率低 : _4 l' E5 I: |, M6 H3 P

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想我们的敬爱想-我们的敬爱的敬礼!
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. }) o6 x5 Z6 K# z; D8 f7 [3 a搬场公司-成立最早的优质的上海搬场服务商
: Y" W) s1 b0 \5 A/ e服装批发-上海919服装批发基地2 q( G2 y, ~, h, b% {
张力仪-专业生产张力仪% ?: K; m. b. K4 z# d) o+ J% S8 \
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing6 u8 \6 F/ P" O
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不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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