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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................5 v7 S5 s( }' Z" ^3 h
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ISSUE TWO:FIDO.......) C# a* n4 {$ u
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.1 o% F9 P+ \" L( X; g* I

5 p8 F5 T5 F- D9 |# sStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.5 f8 w: U8 C6 L# k4 p  z0 k3 t

' K1 e# X5 e, pBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; R2 G/ ^5 P1 L) d3 S0 @  h
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ISSUE THREE:UPS9 B  J0 ^  Y  h
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.6 E) q% z' M/ ?* }2 p+ j
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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. G0 a! Q5 k* F1 b  P4 d! CTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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/ ~' w- ~* V9 m, v: J2 O5 ^at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!9 T7 {2 h  B" _5 j

  b# n5 N# Q" t1 nat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
5 ^4 ^7 A! `. W1 }所有UPS的良好時間規定,在這邊都不管用。5 R/ z2 ~- m2 @' }/ I8 _/ _% k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)5 }4 q+ N& d" I
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!5 M1 ^( F2 J, K- W! p
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!* |1 S( q, a6 X) s! @
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
% E( X( ~0 a+ ~' V後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
& U4 Z5 I7 O1 s( p: }* ]( i3 `" X有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況, {' `5 W! J# T3 J3 C/ F# L
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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& [( E1 L) b7 G/ y最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
% r6 I: S2 Q6 x, @(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。! ?0 A# q, i2 B* W( O  V: w
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?, ~; ^* q$ g0 s
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在那時候我瞭解到一件事情5 d! O8 d( p: ?* `7 m+ n, B' r
就是這邊的郵寄服務是一個nightmare
) n0 U+ g4 F- M# n這件事情,應該大家都有經驗吧!
5 _4 F8 w* |, R& k2 _, M對我來說,這是在Ft. Mcmurray最不好的經驗了!. ]% ]" r# N5 P% @
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!8 V7 m4 L& g4 J! w  \0 f6 M
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。4 N9 U8 N, R9 o' o3 B
所以我還是選擇天天笑的過日子好了! * @- C+ b$ ~1 H% l3 ^: w0 L/ H/ ^+ Q

3 H1 e2 h' D3 k* `- r但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
$ D% V3 h5 F7 x: ptake it easy- J9 Q7 X7 G  I
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
# L9 |2 M; t7 L: j% ?- D- \* hLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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. Y( p; P' |; o, P+ _* [以速度慢 逐渐被淘汰 -效率低
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# H0 B( R! ], i2 q5 V, [- c  q想我们的敬爱想-我们的敬爱的敬礼!9 q+ y3 K8 `! v' _) F8 ]# ~8 J- d
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搬场公司-成立最早的优质的上海搬场服务商- G% V1 `% U, v; T- \/ J
服装批发-上海919服装批发基地! D2 ~! o1 z" G, ^
张力仪-专业生产张力仪
: b3 ^. f4 D: w. ~服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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* p' }, w2 ^5 F/ p2 n2 R: Y不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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