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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................" y% F/ {+ j6 U% q: Y

$ u. t9 B$ }& z9 f, SOK,,,,,,,,,,,,,,,,,,,,WAIT....................8 A* z3 w+ R4 i" [- T! D; ~

( @, l& k. c& d. Y' L! {4 G3 cISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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! w8 u5 J0 Y# Y7 Y/ ^BE CAREFUL AT EACH PAYMENT FOR CELLPHONES." t: h0 ^5 {0 T% B$ _
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ISSUE THREE:UPS
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- |0 P9 I* O9 z# ]/ E' N6 vTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.) c3 ?' P8 }& [. q

+ Q, [1 A1 i. n& d3 OLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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, e: U( B9 }6 W$ z% G% z- ]TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!% I+ x9 P% L2 U1 [5 y
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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ISSUE FOUR:BMO7 \6 T) {% w+ q
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!% h7 h. z& A$ p0 `, H- X
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I really learn so much NEW today...................
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# Q& D/ V7 i6 F  s: p4 p* cHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
% ?/ K6 a- e' E/ z5 H. ]* Z3 S所有UPS的良好時間規定,在這邊都不管用。* C2 N9 ~* b( ~4 B, k
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) Q! v8 b2 R! S# h+ ^( p6 c& n剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
7 }( a5 z( a" d# S6 c也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!$ _9 w) K( }, {
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator5 @' m0 u1 T' I- |+ r
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 M" T" @. J' V有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ R- w8 o3 c7 C: b8 PDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!& O4 m9 Q' p4 g
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。8 g' L- c% l$ c8 z
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! y2 L: I7 T3 T- w& b. m  d
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在那時候我瞭解到一件事情. G- [3 o; h: {' ]0 S" I1 T
就是這邊的郵寄服務是一個nightmare( I; Y" o1 a1 p
這件事情,應該大家都有經驗吧!$ j' L) s2 n( h: Z  P. F; d8 O
對我來說,這是在Ft. Mcmurray最不好的經驗了!: S. y# N+ x& z5 J4 U
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!3 p0 r9 \# _- a6 Q
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。( w  Q' k4 v; U- {- S
所以我還是選擇天天笑的過日子好了! / m9 O. A! v+ D$ w: h
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
- S4 K5 |6 V7 k2 `# e: [: V3 jtake it easy: B1 ]" |: u! C2 l% I  J3 h
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
7 i- x4 n; W+ L7 u( a) x! L1 iLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了, u( m. S# v3 J3 a

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以速度慢 逐渐被淘汰 -效率低 ) Q3 L: e$ O% {9 A5 _
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想我们的敬爱想-我们的敬爱的敬礼!
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. k7 m( M3 R+ Q, X, h8 ^搬场公司-成立最早的优质的上海搬场服务商
% r/ f9 y7 E- O8 J& P6 |4 Y, d6 k服装批发-上海919服装批发基地
: x" \- o* j: H2 A张力仪-专业生产张力仪
, D" e( [: K9 L3 O2 M% ?: j! {服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing: j( @( x6 B' l  D" [4 d2 j2 X* u

( ?! }/ f* B% g+ a6 D5 K- r不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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