Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
6 {$ v0 E  c3 r; ^$ ^( H+ f' Dthe 2008 Report on Business magazine. Based primarily on employee input, the
" {, F0 ^( h5 h+ p& E$ ?* Ysurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.
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# A  @1 A+ y& d* H! b7 E; H& K6 FCorporate Express Canada has operations in 23 facilities, 10 distribution
centers and employs over 1,500 people, approximately 400 sales and customer care
8 V( U2 V8 l) f( Srepresentatives and owns over 110 delivery vehicles. To learn more about us
please visit our website at www.cexp.ca Corporate Express offers a competitive
base salary with excellent opportunities for career growth.
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7 f1 Y# e4 S) N( g: xPURPOSE

Provides technical support in the division for computer hardware and software.
! o; l: o+ m0 |. K; E5 tTroubleshoots network problems. Installs and maintains PC hardware and software
3 l( |8 Q2 i1 j! K' s) X1 tto allow computer users to access the network.
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9 ]4 U$ S) a- b1 P6 _5 mESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
1 p( f0 x, c! D+ I+ K3 Y& @be assigned.
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• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
1 ?$ d# W$ L3 A* q  {  z• Provides help desk support services for the division.
• Serves as Microsoft Office application support by assisting internal users in
# o% H! R  L% b# [$ C/ Xthe use of Microsoft Outlook, Word, Excel and PowerPoint.
• Manages the desktop and asset management lifecycle process to replace and
install PCs.
• Performs administration and maintenance of local site servers.
• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
• Supports and performs tasks related to company IS policies and procedures.
• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
Voice/Data Team to support telecommunication solutions.
& T; }9 h: H5 c0 o# v• Maintains hardware and software inventories using company Asset Management
2 c; }: g& A' q; K2 u" O) ?software tools.
& Z! w$ ]* z* z0 N; L' g• Maintains standard naming conventions.
• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
  }, N' |. l5 ]& p• Provides backup support to other IT professionals.

PRIMARY INTERACTIONS
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  k* E* T$ o1 Q. mDaily interaction with division users, division and head office Information
Services personnel.

8 ]/ p# W% j1 J2 ?* E6 _/ zCOMPETENCIES
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• Analytical and troubleshooting skills
• Team player
  b8 f3 i1 B% m) _0 O: ~• Good communication skills, both written and oral
) D  U2 s& x. e* z• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
- k: D2 d* s+ X2 W2 w• Experience with VPN and Remote Access Dial-Up connections
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EDUCATION and/or EXPERIENCE
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* N# I2 e( k' x9 v: ^$ A: F• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
5 t$ T# }& x( G- j& t• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
1 w! G# R7 U( Y" s( E6 {* l" Oimaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
6 ?4 z3 N7 d( v# z' K• Knowledge of help desk operations, software, databases, and Visual Basic.
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, M) J& w+ j+ X0 h' A& dPHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
" \# q0 s' U. `6 B# Q( J0 qby an employee to successfully perform the essential functions of this job.
! s& N# \( t  r" p+ z- U: ~: ^. F' sReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

2 l9 o6 I+ k9 i' f9 M8 e" S, j0 wWork is generally mobile. Requires frequent physical effort lifting personal
computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

( `% l* j2 D, v/ UWORK ENVIRONMENT

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
* \- b: W3 [6 |; N- W, i4 j! gReasonable accommodations may be made to enable individuals with disabilities to
, l* J' ^4 \5 x# @6 `" G. }perform the essential functions.