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此信来自公司人力资源部经理:5 W9 @( o! V' C9 z& T
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8 v% A: N) F! k% g2 ~As you know, we are now recruiting for a full-time IT Manager for our Edmonton office.
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" U' ]2 l$ E7 o1 ZI have enclosed the job description, so please feel free to pass it on to anyone you know that may be interested. Please let me know if you have any questions.
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% N# D) |2 H$ X ] o4 V' vRegards,% F2 E2 \) C+ E. K* J) s+ c7 z3 @
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7 i) P% v* |% p' eMadeleine Hiltz
$ E c0 v0 D2 j* x! Y9 r# GHuman Resources Manager
4 X/ [' D2 ?+ O6 PT (780) 468-3604 (Direct)
! U) S% `3 l6 s( k/ T b7 u1 mT (780) 440-6600
3 W* H# W9 k! c2 }T (800) 661-0066
% I1 K7 I: w. j. i. i/ |F (780) 440-2538
4 y( x' k9 I- G6 Q6 G- t, F$ aE madeleine.hiltz@applusrtd.ca
7 v" ^0 B: r( lwww.ApplusRTD.com <http://www.applusrtd.com
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# [" g$ Q$ Z: A5 l7 fJob Description: IT Manager
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Department: Administration! D' v( d; q/ ?! V4 h/ u
Last Update: November 15, 2007
7 l; O/ x3 y6 q" t. _) AReports to: Controller
3 i6 ^2 S7 `& y1 ^' yPosition Classification: Exempt
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5 [, A$ m2 g7 [Job Summary:! G1 f% u% m. Y, o6 @5 `
Reporting to the Controller, the IT Manager will be responsible for the proficient functioning of all network services, hardware and peripherals, a, S+ A9 `; N( _$ V
in accordance with organizational policies and goals.
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Is also responsible for documentation of all network systems hardware and software including, network systems overview, license tracking and renewal, asset tracking, etc. Keeps computer equipment, hardware, and software updated to meet organizational needs. i8 ~ ^) t5 l; ^1 \2 F
% P, }- s/ `2 P" Z0 n' ? cThe IT Manager, identifies the needs of the organization, deals with issues proactively and provides solutions, while developing a high level of organizational efficiency. Ensures superior customer service and professional corporate representation is provided at all times.# }) ^9 ^6 {" d, u" ^" ~2 a% s/ d
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/ W0 d4 `3 g {2 S( R; t2 S | hThe IT Manager is responsible for all aspects of personnel management for the support staff in the department. Due to the nature of this position, long or irregular work hours as well as on-call support may be required.
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Essential Duties and Responsibilities:, c) Q w+ F# c8 W8 ?
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8 o% a+ H8 w* u& [- iDevelops and maintains company IT policies and procedures relating to various areas, including, security, user guidelines, purchasing, etc.
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! c) ~% A7 q: y7 t( h1 iDevelops and maintains network systems documentation including systems overview, license tracking, asset tracking, etc.
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8 x A1 B$ s$ U ~. hReviews, recommends, and implements any hardware or software conversions, upgrades, etc. ! ]' J. V( W- J D- n9 C& h
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Evaluates user needs and system functionality.
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Planning and management of the IT budget.) u! X2 |" R+ G% _8 Y; K- r0 I `
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Sources computers, printers and computer related consumables; obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness; builds and maintains vendor relationships and manages the purchase of hardware and software products.( x. @+ m3 K$ F! a6 h* R% Z
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Scheduling of upgrades and security backups of hardware and software systems.
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Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.2 K+ P# U+ e& ^% T8 x( @
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Ensures the smooth running of all IT systems, including anti-virus software, print services and email provision.
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5 H# x: a, X! @6 u; _Ensures that software licensing laws are adhered to. ( G" J3 n. Y2 y/ n% S) F
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Provides secure access to the network for remote users.
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Ensures the security of data from internal and external attack.
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& ]6 U6 g7 \9 h& E' H4 b, K aProvides users with appropriate support and advice; interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner while maintaining positive relationships.0 V Y( c/ ]8 r ~9 a. }1 b
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" e, H2 @2 X* l3 X# {Manages crisis situations, which may involve complex technical hardware or software problems.
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Directly supervises department support staff and handles all aspects of personnel management - recruiting, training, mentoring, coaching, discipline, recommending terminations along with assignment and supervision of work.
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% G m7 N( Z9 G( c( l. ^8 j* dKeeps up to date with the latest technologies and emerging industry practices." T4 c- ^% B% K& q* j3 i
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& w t& s' b! U1 g$ B6 a4 w2 ~5 O: OServes as main point of contact on all IT-related matters for the office assigned.
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! M. R" w, I4 G5 DProvides third line assistance/backup response to security alarm calls for Edmonton office location.6 \; s4 |8 x Q
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Functional Competencies:' g# v0 D! `+ |( v K
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8 G$ @) S( z) |. ^- {& oKnowledge and experience in W2000/W2003 server administration including Active Directory.( b/ w$ c. u9 S0 p. w% g! L4 g8 \
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; F) }+ B3 i% g5 b. EKnowledge of TCP/IP Networks.
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4 d. |7 I1 W2 e$ pKnowledge with server management including capacity planning and monitoring.
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1 V% o& k. g4 oAbility to perform performance monitoring and tuning./ \8 w" q8 _9 ^" v
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% ~! v$ L. o$ J& ]3 UKnowledge of network concepts such as network protocols, switches, routers.
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7 T. k: q1 h2 f8 z% L9 iKnowledge and experience with Windows NT/2000/2003 operating systems including Active Directory.: Z) Y' E: e% w+ K6 x
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% C9 Z8 `- E, f7 X. { UKnowledge of Microsoft Windows 2000 Professional, MS Outlook, Windows 9X, Internet Explorer and backup software.
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Knowledge of MS security including patches and virus deployment.. Q- l( Z* b; k
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4 b/ ?$ }. q4 f2 G0 \Knowledge of ITIL (IT Service Management).
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. l. N3 G- z# S: `/ L, ^2 tAbility to provide Hardware servicing and maintenance.
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Core Competencies:
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A+ q/ \2 D& K4 W: b0 }Committed to professionalism and excellence in customer service.
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) L7 f( B4 L; COutstanding relationship management skills and the ability to access and accurately respond to client needs.3 J4 i# }5 ]) k
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" Z# b7 N" V1 A6 VCommitted to team goals and success through cooperation.
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1 F" o1 k* x. n5 ~& EStrong organization skills; ability to plan, coordinate and monitor a significant number of simultaneous tasks in an environment of shifting priorities.+ Y7 `- S! n% n3 m3 `9 R. i
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Exceptional problem solving skills.
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Ability to exercise sound judgement and decision-making." y) L% Q) G, r' U0 Y
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: B# O% U' w1 ~Committed to continuous development of skills and knowledge.% W; i9 `' H8 w! P9 O- ^/ ~
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Exceptional listening and communications skills.0 U4 v3 T' E. A6 R
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Capable of prioritizing and multi-tasking in trouble priority driven environment.
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Education and Experience:/ t; t0 j0 _$ {5 w
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Related Bachelors degree or post-secondary education.
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A minimum of 5 years experience providing server administration and customer (staff) support or related area which includes 1 – 2 years of management or supervisory responsibilities.
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) n& f8 v. o! b7 R2 hMCSE 200 Certified.
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& I6 N% Q- o5 Q" p5 K8 ZMicrosoft 2003 Server.4 ~0 Y" C/ ^& M
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SMS 2.0 – System Management Server.
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0 v+ ~4 r8 a( d; [/ k& sTCP/IP.
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Active Directory.
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' O4 K; t# M$ |8 RMicrosoft Exchange 2000/2003.
b9 J3 \- e5 M) r' SSQL – Database Server. |
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