Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

* Y8 f% R# D! e% X. w5 l, cLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year

Job description
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: R7 V) L: H+ hRequirements:
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4 R! x8 y0 f0 j% U1 yCarefulness and Accuracy about data checking and data entry.
) R  Z7 v! g2 _5 tAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
% l8 W  {/ ~9 D7 w, WExcellent written and verbal communication skills.
: l3 U! P* x' FTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
3 X5 H8 n, Y  X6 C2 H. {Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
2 K+ M& g# x$ O5 l5 @% o# rBilingual in Mandarin and English is required
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& N, l( g' K3 H4 w; aJob Duties:
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Order Related – Time Sensitive

# C. P3 J0 I3 m0 _, |. K5 QOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
& M! a2 n" f) g: bOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
; E' A1 F+ B- \: PCharge Credit Card to approve payment
" ~6 O: H9 t, p( L( {Send orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
( Y5 f9 F, }, k! I2 q8 Q( d+ r6 SFollow up and report about order status
, a) q( ?  h9 `- h! ~Ensuring the safe and timely pick-up and delivery of shipments.
1 J' w% e7 A* m3 a# |0 iAddressing and resolving shipment and inventory issues independently
; }' k& D# M9 E- wReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
/ R, W2 {- A( N( a5 Xclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
" c% c. R) M: Q- k- ~4 `9 ]Submit weekly inventory update on assigned Portal
; W& Z- G& p! d# FCheck Customer credit and fill backorders accordingly
; X8 p8 _, @# k9 N  oCommunicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
" e+ S! C1 p5 N$ M  u9 u$ Eproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
% Q1 _* f) h: j7 R: M  Z# F7 QAdmin work to update forms or file reports on portal.
5 m7 S7 \, W* r3 IEDI accounts related work and others as required
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Others Related:
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  J2 N; z/ a  ^" ]Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
( t& A$ U& l/ a  kWork out Sales or Inventory related Reports on Monthly Basis or others as required
" m  h  |0 U5 H( S. Y8 {3 v8 I' tWork out Weekly Sales Report
0 v7 Q  P0 g" z; c9 l; dData Analysis on Weekly Sales Through Report for 2-5 key accounts
( D% G1 N0 z+ i  g& q8 LUpdate system with Shipping information at order level
' m, z" B! z  ~, d, [( fAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!