Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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9 y- X! V* ?; fLocation: Sherwood Park, AB

Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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  z5 e; Y3 }9 t- Y2 `7 z2 ~Salary: $35,000.00-$42,000.00 per year

Job description

$ N& }& `, X: `. u7 P5 ^% P: q3 IRequirements:
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Carefulness and Accuracy about data checking and data entry.
+ i: g# p8 ?, c9 d* C" _! ZAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
* Z1 @; D6 X& g1 H+ ~  H) wExcellent written and verbal communication skills.
$ v. x' U( h4 _" X, R8 k( hTeamwork request - Works well with others and independently. Work needs to be done in time
; w7 c& z. B3 l3 X$ ]. umanner.
  T. B! M: D  k) BIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
* a  G. S! l/ x0 v5 M0 l3 gCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
* }& p) j$ u& _& W, @) WOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required
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Job Duties:

) l+ f! ^$ b& c/ C* v; a5 F/ Z" BOrder Related – Time Sensitive
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! {/ L) z7 C6 _, g2 Q6 Q3 TOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
) P+ ?6 D& ~; ~/ lSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
; ?! {) x, u8 j7 Y: p' hclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
8 P& p8 u' f: T7 F, s% mCommunicate with warehouse for shipment shortage
% P7 y( B8 ]6 U: h+ T1 nCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
  a& i, x* F4 N9 o7 |- q6 g9 @+ xproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
) U+ m6 T" h# h6 H; FProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
0 P3 R3 l3 ?( Z: s( m: wEDI accounts related work and others as required

: {( u! n7 p/ F- y8 iOthers Related:
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+ Q! k4 U' i7 ^, |+ o$ ?Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
* O* B$ v- H1 o# ^Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
: G7 ~9 a$ [1 G) i: ?% @6 n9 H( c: gWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
- k& R$ [0 Q1 e: C( NAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!