Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.

Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
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8 B6 D4 F0 d% }: ESalary: $35,000.00-$42,000.00 per year
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Job description

Requirements:
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* r/ W. T) J" r" ~8 sCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
" ^% m9 T2 I% Q" n7 v& s1 ^2 xExcellent written and verbal communication skills.
- M( z' t5 w! n+ x/ R" v2 XTeamwork request - Works well with others and independently. Work needs to be done in time
manner.
: K% N% W* A4 Y% d* rIntermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
Could handle high pressure work and cold calls.
0 r; S8 O7 U) U0 rWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
' ^( X* W; _6 j, `9 m8 q- [+ KBilingual in Mandarin and English is required

- E! }2 l0 N! Z. a9 S8 EJob Duties:

( z5 {6 `; O, I* E# yOrder Related – Time Sensitive

Order Acknowledge by email
7 G; [1 T" @6 Z7 `. }% d5 c2 S) jPrint and Review Order Details according to guideline
: T, V" D9 U6 [Check Customer Credit limit according to guideline
; w/ P$ X3 r+ ]! e) u" S; b3 ^Order/Data entry Accuracy in time manner
& r. E; h3 J. i' V5 NCheck order Accuracy in time manner
$ E3 ^# h! C' m# x" Q- K  M' `$ l$ KCharge Credit Card to approve payment
) `6 }) ?( w+ G$ D; {, g' H( NSend orders to warehouse to process
' \/ o$ t' j* }6 ]* G9 FCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
( T! H+ M% z2 LEnsuring the safe and timely pick-up and delivery of shipments.
# }' q+ c) ?6 |; xAddressing and resolving shipment and inventory issues independently
( m/ e3 ~4 Z7 B2 T# \! p8 _& T  HReading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
1 x2 \9 r& @5 t0 ]( Y- bSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
+ _: A* l- e& M2 U7 UCommunicate with warehouse for shipment shortage
5 v8 t  d1 A% ]5 xCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
5 L0 l& J) v* f2 n. |8 b% a3 |( ISubmit claim with Fedex or LTL carriers. Follow up from A to Z.
. }# f! x2 d; a" J2 \2 h/ RProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
3 ?0 u- w5 n3 M- T7 s" a2 R( KEDI accounts related work and others as required
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( n  @. L9 r: S( t& W9 mOthers Related:

Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
3 m! i* Z+ S" JBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
) \5 B3 H) O( s/ I- dWork out Sales or Inventory related Reports on Monthly Basis or others as required
% U0 i4 A8 g6 d: X: DWork out Weekly Sales Report
Data Analysis on Weekly Sales Through Report for 2-5 key accounts
Update system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
" q3 p1 b! C5 G7 f8 [3 A7 }8 E1 YCustomer Service and other duties as required.

Expected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!