Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
8 O, u- N) k2 S/ |3 [5 y
Location: Sherwood Park, AB

, G# c1 p" {. f! q. o* eHiring Position: Order Processing & Admin Work Coordinator

Job Types: Full-time, Permanent
- y2 Q3 E) @3 T5 c' `
+ h* R1 c/ C7 m: ?Salary: $35,000.00-$42,000.00 per year

7 B9 ^  S, U: s) }4 M$ qJob description
- T, Y; A7 T4 m( e" G
6 B, v- k4 K9 Q- ]9 e0 rRequirements:

# r- V# A$ V0 P- s) O- q' ^Carefulness and Accuracy about data checking and data entry.
& D& R# o0 h! S  _5 h$ KAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
  E' L/ E0 p+ Ymanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
0 O5 W3 _& f; C: I& k9 q5 FStrong Excel skills is required.
Could handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
: `$ `4 o2 B9 }6 i  O! [' bBilingual in Mandarin and English is required
9 ^' t8 T- B! S* q3 E( y* b; i
Job Duties:

Order Related – Time Sensitive
/ t7 }% |1 w. ]0 u: j" f
  `# C6 T8 Q' s4 u* x, HOrder Acknowledge by email
3 X( p1 l  A8 r1 o( yPrint and Review Order Details according to guideline
Check Customer Credit limit according to guideline
! M1 [8 b& }, `9 y. iOrder/Data entry Accuracy in time manner
Check order Accuracy in time manner
Charge Credit Card to approve payment
3 T; W1 ?1 }/ W5 M% ~& s: nSend orders to warehouse to process
Communicate with warehouse if there is any special request or Inventory Shortage
9 m& V6 v( s4 XFollow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
closely.
Submit ASN and invoice on Customer Portal in Time Manner.
, |1 k% e, o0 t0 N) b" BSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
; w& _* U, D3 R$ w& c9 k; F" CCommunicate with warehouse for shipment shortage
/ `: z4 f0 \9 iCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
product in transit and missed deliveries with account representative
( S  [; i) r& N4 J2 M* K2 RSubmit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

" X+ B& ?( d) V1 I7 ~0 R% QOthers Related:

* p. R- U( h# t8 cRespond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
5 J3 R6 O( W5 o2 [: V: {3 [9 qWork out Sales or Inventory related Reports on Monthly Basis or others as required
  K0 W6 h8 S3 W* c  _& \8 yWork out Weekly Sales Report
! y4 C# L  _1 t; M! \Data Analysis on Weekly Sales Through Report for 2-5 key accounts
# n( w) F- x) g/ I' g7 dUpdate system with Shipping information at order level
  K5 R7 F1 _' m, d$ J% rAssist Auditing’s request for Order Processing related procedures
1 y3 J! E0 D* O) wCustomer Service and other duties as required.
. U  a- B1 G% `
( o6 _# f) {6 O+ f' XExpected start date: ASAP

Please email your resume to info@hapetoys.com, thanks!