Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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" s" }; Z: F/ e1 o; mLocation: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator
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5 V" A+ C7 R4 i& f' _4 ^Job Types: Full-time, Permanent

! u. z. p6 I* l( c3 y" U$ ^* TSalary: $35,000.00-$42,000.00 per year

5 p- N* c1 T: l8 H% fJob description

" o  C. A3 ^; R$ d4 A) O% E2 O1 s* vRequirements:

- G) I  G$ G( d% X: z1 B2 _+ yCarefulness and Accuracy about data checking and data entry.
6 u- a$ k6 Q6 H2 V2 ^4 E4 IAttendance is key factor
Must be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
5 m7 n: W8 O- BExcellent written and verbal communication skills.
Teamwork request - Works well with others and independently. Work needs to be done in time
; t7 j  z; G& ?4 o2 V; Cmanner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
+ n" h1 E! z2 `1 T  NStrong Excel skills is required.
% M: P6 ~8 `) |% ]- q4 a: }- FCould handle high pressure work and cold calls.
. Z) Q0 n. G* i. o5 z: e+ fWorking Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
2 L' y6 J: q9 d9 D- u6 ~) YOvertime may be require during Oct – Dec busy season.
Bilingual in Mandarin and English is required

7 W/ b8 Z' F4 YJob Duties:

Order Related – Time Sensitive

' X4 R7 s% e; n# q. R- P" JOrder Acknowledge by email
Print and Review Order Details according to guideline
Check Customer Credit limit according to guideline
* g6 h$ H9 o( p% xOrder/Data entry Accuracy in time manner
$ F8 v8 D% N' g9 G: ]/ WCheck order Accuracy in time manner
% e7 k2 e. m% [1 D/ jCharge Credit Card to approve payment
7 B/ E5 c( S6 f0 L: Y$ [9 c6 QSend orders to warehouse to process
5 @  [' N0 x  pCommunicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
Ensuring the safe and timely pick-up and delivery of shipments.
. ^; ^: s; ?# e4 N8 C- zAddressing and resolving shipment and inventory issues independently
# U- v/ f  X# s+ i3 \Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
* F+ ~7 s  S4 b6 ^8 _! g8 U( Wclosely.
Submit ASN and invoice on Customer Portal in Time Manner.
Submit weekly inventory update on assigned Portal
. _1 \/ J; Y5 j2 r! |& iCheck Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
8 t$ C$ j. I4 A; {9 g) Z( U9 y7 hCoordinate and investigate client logistic associated charge backs like shortages, lost/ damage
& h' S5 O* Z6 |! ^& e: rproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
Processing B to C orders and update tracking information in time manner.
+ ?+ Q# [3 |$ a) D: T. U: mAdmin work to update forms or file reports on portal.
; N- e* ~, X& c2 JEDI accounts related work and others as required

Others Related:
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Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
Be fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
Work out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
& N2 N0 s5 w* P' @$ aData Analysis on Weekly Sales Through Report for 2-5 key accounts
1 r% R8 S0 Y+ K. HUpdate system with Shipping information at order level
( M+ F) @8 |- ^0 ?% H9 `2 h# c" YAssist Auditing’s request for Order Processing related procedures
Customer Service and other duties as required.

Expected start date: ASAP
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Please email your resume to info@hapetoys.com, thanks!