Hape - Order Processing & Admin Work Coordinator (Sherwood Park)

33118188

Company Name: Hape International Inc.
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Location: Sherwood Park, AB
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Hiring Position: Order Processing & Admin Work Coordinator

$ t* d# ~6 G! ~3 rJob Types: Full-time, Permanent
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Salary: $35,000.00-$42,000.00 per year
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Job description

. Z& r7 r4 ?* }& d2 A* NRequirements:
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; N& |( {  `+ X' @4 zCarefulness and Accuracy about data checking and data entry.
Attendance is key factor
! P! F8 z3 s/ S8 [$ s2 DMust be detail oriented with the ability to multi-task and strong time management skills
Thinking and working logistically, responsibly, independently, accurately and timely.
Excellent written and verbal communication skills.
9 a9 @1 P. y. e0 m9 t. FTeamwork request - Works well with others and independently. Work needs to be done in time
: s; |% ?6 E6 }manner.
Intermediate to advanced Microsoft Office skills, particularly with Excel, Word and Outlook.
Strong Excel skills is required.
  ]' r8 U6 |. wCould handle high pressure work and cold calls.
Working Hour 8:00 am – 4:30 pm with 1 hour break in between (Monday to Friday except
statutory holiday). May require to work from 7:00 am – 3:30 pm occasionally.
Overtime may be require during Oct – Dec busy season.
$ y# G7 {( O# n5 r  G+ Z( ?Bilingual in Mandarin and English is required
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Job Duties:
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# X( Y+ r" Q3 P- ~Order Related – Time Sensitive

+ x$ z6 E) Q- ]; p. [Order Acknowledge by email
Print and Review Order Details according to guideline
9 a8 ?" N( }9 ?% M" kCheck Customer Credit limit according to guideline
Order/Data entry Accuracy in time manner
Check order Accuracy in time manner
/ x! Z5 [5 Q- [# Z1 }$ RCharge Credit Card to approve payment
Send orders to warehouse to process
) B0 W0 k" x" ~/ |Communicate with warehouse if there is any special request or Inventory Shortage
Follow up and report about order status
5 |9 l. A+ Z. q# O% kEnsuring the safe and timely pick-up and delivery of shipments.
Addressing and resolving shipment and inventory issues independently
Reading Special Routing Guide, summarize bullet points, send to warehouse and follow up
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Submit ASN and invoice on Customer Portal in Time Manner.
2 X+ e& b3 d: \7 C1 {! n  tSubmit weekly inventory update on assigned Portal
Check Customer credit and fill backorders accordingly
Communicate with warehouse for shipment shortage
Coordinate and investigate client logistic associated charge backs like shortages, lost/ damage
4 b+ Q2 D, K3 H7 M7 Bproduct in transit and missed deliveries with account representative
Submit claim with Fedex or LTL carriers. Follow up from A to Z.
1 U' n, z* T9 {) v. ^) c& B& N' g# iProcessing B to C orders and update tracking information in time manner.
Admin work to update forms or file reports on portal.
EDI accounts related work and others as required

Others Related:
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  c6 k0 S" Q- |Respond to customer & Internal team’s emails/phone calls/inquiries within 24 hours
2 [$ E: t# j/ I. GBe fully responsible. Inquiries need to be followed from A to Z on your own and in time manner
% B4 I/ i& N7 Z/ wWork out Sales or Inventory related Reports on Monthly Basis or others as required
Work out Weekly Sales Report
6 }$ a. v1 i; d5 CData Analysis on Weekly Sales Through Report for 2-5 key accounts
' P9 x8 r; k7 f; I; S' v5 fUpdate system with Shipping information at order level
Assist Auditing’s request for Order Processing related procedures
, O7 Q1 O9 m. e4 RCustomer Service and other duties as required.

Expected start date: ASAP

; |1 ^# h  t: m4 `Please email your resume to info@hapetoys.com, thanks!