Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
5 }) E  K9 S/ X- oEmail: whg7104@whg.com
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0 x& y$ m, k0 D7 C; b) vJob Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
8 N7 x9 n3 T- _- n. g* ~2 O. `7 I4 w•        To maintain or exceed the established standards of operation.
7 H+ p7 b. f* h# y•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
* ^% @$ Z* ^8 n, U: S•        To communicate effectively with other Departments Heads to levels of business and type of business.
) ?- q- j# q6 b+ a, ^: Z) S•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
& a2 Y1 ?4 g* v6 V) v7 F2 @  L" Z•        Weekly scheduling of the front desk staff.
" h1 w6 }/ ~2 U•        Manage rates on a daily basis for short and long term.
" B; x5 h: M/ X2 L3 B# Q' t+ a9 e•        Perform 3 month and one year evaluations and/or when needed.
; q5 t: E- T- E" B! ]1 C•        Leading and coaching to provide exceptional guest service.
. y6 A0 B, i- p$ \) M) V3 r5 ~, |4 O•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
$ w( N5 s* J1 C9 x•        Attend Cluster meetings.
9 p) J1 N3 z7 K0 x•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
( q2 b5 F& I/ m/ i- E" z•        Handle PMS computer problems in each department
2 X4 E" y! ^- {  p0 n7 R* N•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
" K7 W5 _& Q; t' K$ `•        Maintaining front desk floats, and FOM float
: A; A3 X  c: X4 ~0 {•        Any other tasks assigned by the General Manager

Requirements:
- x4 A2 P- [- G•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
! a, N6 C" |! }& {- P• Ability to lead and develop;
( ~$ j6 P  F3 }, }5 G* @• Background in the development & execution of business and operating budgets;
• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
! o5 D6 o8 @# k/ V% J8 r5 |' z• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
- R/ Q4 ]1 m/ ^7 H- m4 U• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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Additional Details
Job Available: Immediately
- M- @: _9 E+ d( F; m2 FBonus Plan: Yes
( T, b& k4 {+ ~5 N! }Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
5 o* B7 R- L" p( u- a% mAccommodation: No
Management Position: Yes
# v$ Z* z) L: r2 l0 U2 {4 z+ v; OEntry Level Position: No
Industry Categories:Hotel/Resort
- a  i9 Z" R7 k$ ^Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
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