Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
4 j" h3 T7 q( p& @* m1 A% o1 NDate Posted: 7-Dec-2012
2 _" ^( o# W4 X1 M8 m! oEmail: whg7104@whg.com

Job Details
Job Description:
# w( I4 M3 L( _' a1 ZJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
9 f7 Y) B4 I0 U4 X% D•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
5 m) c3 E+ F' x$ P7 k9 y7 z•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
) {6 H. R  o8 o4 B* j•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
5 P8 I$ {* v8 g6 ~6 S( n•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
% f1 E0 k! q, K. T•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
7 S* B. @3 W: I8 ~# Y# ^•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
+ ~8 U! h; D6 U2 \% ?5 p  F•        Attend Cluster meetings.
) r' J4 x# R8 F5 D+ u•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
1 }- [/ R: ?0 j% G* O; z5 C" ?•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
# u$ i' R% X5 V% V2 w0 x•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
+ f# G& o& U& P& h; O+ ]•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
0 K  }1 a! b2 K1 R+ v- D- _/ C3 u• Ability to deal with all levels of management, staff and businesses in a professional manner;
$ V5 ^+ e: a9 q( Y- s• Ability to lead and develop;
& p/ l4 q1 Q: c: ~2 ?9 y7 `* B• Background in the development & execution of business and operating budgets;
! s: p: y% Y  @: v. c; _• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
! \6 S* b# {$ Z/ {- q• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
/ ?. ?5 W% w! ?3 E8 j' X* k) dJob Available: Immediately
/ j+ R- z( `6 r1 @/ N2 W: z3 v& hBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
2 I$ s  ?5 X1 ^6 HManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
7 X& X0 D4 `' l8 xPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
7 {. p" L9 {3 Q, ^- T  Y% l