Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
8 B0 d, F$ D$ ^8 [Date Posted: 7-Dec-2012
' X1 S* u1 c6 }2 j" TEmail: whg7104@whg.com

, r: o, L0 P$ o! }% L/ rJob Details
/ o9 G% ^0 \* m# F3 tJob Description:
4 z- l( e) `4 F+ }Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
$ i- f  b  ]2 j5 `  g4 f, w: X•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
  s: d% C" }' e+ p•        To maintain or exceed the established standards of operation.
9 i1 P, t* x7 W+ g( q•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
2 j2 {( }6 `! J( M  U8 X$ e•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
, C% [7 A: x/ w! j•        Manage rates on a daily basis for short and long term.
4 ]: {8 D, E3 }! X4 y+ @$ b; G$ w% ~•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
, G3 e9 Y! {3 @4 |1 M1 s•        Maintaining front desk floats, and FOM float
9 p) [: h' L9 ?- ?" Z•        Any other tasks assigned by the General Manager

Requirements:
3 [  C1 \2 [; q$ ^' G& P•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
- A3 D3 [8 N/ y1 c4 U• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
+ M  _# g$ ^3 k8 x2 D• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
) |' Z$ O+ ]+ |• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
$ q9 i  v) q9 A• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
( f1 L& Q, t( B' {, U4 O
Additional Details
( Q0 M! r- X! @  @Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
5 e0 N9 p7 q" x. w" [! TManagement Position: Yes
7 b1 ?; S3 {) FEntry Level Position: No
Industry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services