Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
Date Posted: 7-Dec-2012
9 c& u' Q; P# o; MEmail: whg7104@whg.com
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: c  I; F% N8 s2 M; mJob Details
; r4 J. P4 r; e) a  zJob Description:
# w& ]. m& o3 K' v0 h4 v) xJob Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
# f; D8 W% @5 Q9 l! U•        To maintain or exceed the established standards of operation.
* m- {! Q9 @- a•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
/ L3 N( \( i$ w0 Y2 x- h•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
+ R1 t  N+ h0 ~( Z: c: S•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
2 _; `8 T  N4 m•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
•        Handle PMS computer problems in each department
, S$ y! j: z  j, r•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
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1 a& U" E$ G9 |5 ^# f' cRequirements:
•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
• Ability to lead and develop;
. f/ d, }0 Q' {3 ^8 y) L• Background in the development & execution of business and operating budgets;
# A8 S# B5 N! R# j5 U  Q9 a6 |• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
; Q6 N  |1 g8 C: Y" \/ O• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
+ B9 n" _- C; ^% W• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
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& g, [' }" m7 mAdditional Details
Job Available: Immediately
7 e/ |/ Y: |. c! U, S! R/ oBonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
4 C3 B/ [4 u; o6 uOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
Management Position: Yes
! D, s! F" p/ i  h- jEntry Level Position: No
$ V' I9 N. _" PIndustry Categories:Hotel/Resort
Position Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services