Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
% o4 ?! h4 w9 n4 {' c: @4 sDate Posted: 7-Dec-2012
, {9 R! s/ j7 v$ w  wEmail: whg7104@whg.com
8 D: P; N, b; d( h, n" q# T) A
Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
# A5 I) B/ Z; t•        Oversee hotel security requirements.
•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
7 t/ X9 O2 H6 H•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
" Q/ x1 I% ]# c! _9 G•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
0 S, M1 V7 y: N8 O( o/ h•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
) V6 B! n3 n3 X  A! H) }•        Perform 3 month and one year evaluations and/or when needed.
•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
5 U- v  k) S$ N, m& s•        Handle PMS computer problems in each department
•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
+ ^0 i) s# J, D1 D" m4 @0 F•        Handle any issues dealing with high speed internet in guest rooms or business center
9 o8 O$ Q' i' T, _' O+ y- e•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager
# S- U7 d, }( Z% [- O
& b+ @, ]% L. u7 F- m$ a  g; tRequirements:
! F& b* b8 C9 q) v* S& [; T( V•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
: B: \! s7 x5 s/ ]) ^4 e1 _, g• Ability to deal with all levels of management, staff and businesses in a professional manner;
6 m4 C$ E' q9 r6 o/ F3 u• Ability to lead and develop;
• Background in the development & execution of business and operating budgets;
8 A/ ?3 f; i( H1 ]* _• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.
& |' z  r  [: |& A& D' w
' q8 d3 v$ b; u) eAdditional Details
Job Available: Immediately
Bonus Plan: Yes
Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
Other: Meals, Drycleaning, car allowance, medical, dental
5 H6 {( r' Q6 f0 lAccommodation: No
3 r/ Z% a# g9 z" KManagement Position: Yes
Entry Level Position: No
Industry Categories:Hotel/Resort
6 o0 B' m  ^; D" ^, SPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services

6 `7 G8 G9 E' ?0 j