Front Office Manager

又见炊烟

Location:CA -AB - Edmonton
, h! c6 \% R) k! f* d4 y$ ~& BDate Posted: 7-Dec-2012
Email: whg7104@whg.com

Job Details
Job Description:
Job Responsibilities
•        To minimize the costs of operation in the Front Office Department while maximizing revenues.
•        Oversee hotel security requirements.
2 M% |( _1 E5 X9 Z5 x, ?•        To recruit, train and develop Front Office personnel and provide direction, support, mentor and motivate as necessary.
•        To maintain or exceed the established standards of operation.
•        To ensure the assets of the Front Office Department are maintained and controlled in accordance with the standards and objectives of the Hotel.
•        To communicate effectively with other Departments Heads to levels of business and type of business.
6 R7 d' W' k& O* l/ z•        To ensure positive closure to any negative situation. Handling and resolving guest complaints and unwanted guests.
•        Be able to work all shifts including night audit when business levels are warranted. I.e. working weekends, covering sick leave.
6 V$ V+ t; @3 o8 O; P' X( A' y•        Weekly scheduling of the front desk staff.
•        Manage rates on a daily basis for short and long term.
•        Perform 3 month and one year evaluations and/or when needed.
+ _- R/ d7 x5 I; Z( _9 C•        Leading and coaching to provide exceptional guest service.
•        Ensuring the safety and well being of our guests and co-workers by having working knowledge of crisis and emergency procedures and that all front desk staff are also aware.
•        Attend Cluster meetings.
) W2 I: R8 M+ U( X•        Complete month end report, ROB, Cluster calendar, tracking, forecasting, source of business and any other revenue related report.
9 v! `0 X! m! u( j& H•        Handle PMS computer problems in each department
) J$ V3 L; n  Q3 D. H9 h•        Handle any issue with the 4 different interfaces : PBX call accounting, PBX messages, voice mail and movies
9 b2 n9 m  f6 U# x1 P2 f•        Handle any issues dealing with high speed internet in guest rooms or business center
•        Maintaining front desk floats, and FOM float
•        Any other tasks assigned by the General Manager

Requirements:
3 [, v5 H" I: e8 n9 ]' H8 |•1-2 year of Management/ Supervisory experience in a Limited Service Property or Full Service Property
• Ability to deal with all levels of management, staff and businesses in a professional manner;
; _- d$ O5 @( \9 O  A# x5 `• Ability to lead and develop;
9 P* z, Y1 [' ?3 Z6 F) F• Background in the development & execution of business and operating budgets;
0 F% J0 }) c$ G4 M' N& }: |• Excellent oral & written communication skills; Strong organizational skills and be detailed orientated;
• Ability to work within deadlines;
• High level of creativity and innovation;
• Proven ability to manage multi-tasked assignments;
• Strong interpersonal skills and a working knowledge of ACT, Word, Excel, PowerPoint, Outlook, etc.

Additional Details
Job Available: Immediately
Bonus Plan: Yes
0 ]- q" M# e5 d7 C% D/ m. I+ UWork Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.
/ j% V1 ^/ R: s; }* [' tOther: Meals, Drycleaning, car allowance, medical, dental
Accommodation: No
* Y0 ^, I/ Y- x8 N* l, aManagement Position: Yes
+ w! D' d0 C# i6 z  k  ^% U$ `2 aEntry Level Position: No
& r) [' [! }7 d; e& ^7 {+ vIndustry Categories:Hotel/Resort
, t$ c! r0 `( q0 z; `' yPosition Categories: Rooms - Reservations, Customer Service, Rooms - Front Office/Guest Services
9 T3 T$ Z) I! \+ c4 j3 {. v. _. t. [