[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
: N  R3 W, z& u  j# E! q) mPosition Title:  Receptionist/Immigrant Services Worker
4 x( N) e, F8 f+ G0 WHours of Work: Part-time (21 hours per week)
5 L0 I7 ]1 i  `, B2 b4 D- I4 L
1 a* X+ Q/ C. F- TPosition Summary:
, B$ b+ V* T' |Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
  ]8 ]. z1 P: {3 `8 T: q
. ~# i! p* `8 S+ A) U" CKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
& {2 L0 q1 c% K/ `* t•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
4 s2 q% \8 k3 V' Y•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
; J: V/ a) a) b5 S1 Z•        Report to ISP Program Manager

- I7 H0 Q. }% X4 z) DKnowledge, Skills and Abilities Required:
$ A; G4 V" u7 i8 s( k& F9 X•        Excellent communication (verbal and listening) on phone and in person
5 l# U6 y+ ^0 a% e; M•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
9 ^' o) b- l5 A- K5 T•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

1 s! s2 R. ~# y8 gQualifications:
- K4 A: q( ~' L. _* k  `3 @) z/ J6 }•        2-4 years of office and clerical experience
" I  ^$ @$ \, `. _8 G•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

7 _% ~9 O8 F8 u( y, }0 NPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.