[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
; d: q! b+ K. `) q: C( W
Job Description
3 L7 Q/ @: g: c2 vPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

* o- f6 s' Z& A# G0 ?( v9 QPosition Summary:
! C3 }6 V6 `. M( PWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
! j6 U/ n9 r5 e9 y$ G. E1 X3 [7 I•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
$ b- j! a" u# `% D+ V' j$ |$ t: f: @•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
& ?, _9 H, \3 _•        Maintain and update the information boards with upcoming events
$ _& h/ P1 H; L! X$ N•        Assist the ISP team in reminding clients to appointments of workshops or other events
7 P6 u2 C9 N9 S•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
* Y* v1 w: l. I& Y; h, i! @•        Perform general office duties as assigned
•        Report to ISP Program Manager

# J$ v, n6 b& N; n$ W% jKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
3 M, g+ N5 i) T  Z' \; S7 {•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
4 F7 R/ T" s. g•        Ability to work effectively in a fast paced office environment
  T1 }. \: Y  ?' |- A•        Knowledge of immigrant services
6 E" i, E& w; Q1 \
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
+ V  y# f2 v6 V2 r* c•        Demonstrate workplace maturity and professionalism
* u; k1 [) v& v5 r•        Ability to work well under minimal supervision

% O6 ?' L, u- [+ j% OPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

% d7 {# i3 {& ?8 dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.