[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
2 G( U/ I5 T% n9 VPosition Title:  Receptionist/Immigrant Services Worker
+ o, W- Y# o1 S" ^- E3 \' l8 aHours of Work: Part-time (21 hours per week)
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7 N% n7 @! F" t+ sPosition Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

8 c! {# `; R7 w# LKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
9 y: y; p) G1 P! \# C3 P3 ?! v•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
' m5 l* N1 m8 h•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
% u- t1 d0 T, \/ s( _% m/ A2 j- k•        Attend meeting and training to stay current on immigrant settlement matters
% U5 [5 E: \5 Z9 K•        Maintain front counter service files
) x: L) Z1 @0 O- z•        Perform general office duties as assigned
•        Report to ISP Program Manager
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$ w/ k" k$ e' k: e4 T9 v$ t4 o3 rKnowledge, Skills and Abilities Required:
9 p+ x% U$ F/ @9 z: M•        Excellent communication (verbal and listening) on phone and in person
' ^: C3 N' T$ u) M$ v: b8 y•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
  @' w: M% {3 Y' k  y  c4 a•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
0 r- k6 u5 l! x6 Z•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
8 K* D1 z- F2 U; A•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
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Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.