[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

+ k' y- H+ I/ o( s  `; @5 EJob Description
Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)
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6 b2 q( A3 C% \, F" F- d, u  Q5 tPosition Summary:
: e! v: o6 K  N/ G; C' }3 q9 _2 HWithin the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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; M! I2 w( o! W! ^, O- zKey Responsibilities:
8 O0 i9 K, v  i. p6 z: k•        Answer incoming calls and route calls to appropriate person
5 O8 C2 d* W5 w+ ?: T/ o, ?. x/ }•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
1 f' M8 Y# j$ ^5 P3 o* J! y•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
! ^0 v: p  l: R8 U: U9 U  K+ X* A3 @•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
# z2 d6 u% B& t6 N# a5 @•        Perform general office duties as assigned
9 k! X5 e- Z' p% V6 r& _•        Report to ISP Program Manager

  E% m' _5 p- z* B! _Knowledge, Skills and Abilities Required:
  O- }0 J. c8 ]•        Excellent communication (verbal and listening) on phone and in person
5 \4 d: M. P/ r5 R& v9 R3 Z( H•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
' Z8 q) u0 H3 X& s9 I* Q•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
" h2 @  |; N6 |: ~: N•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

2 g" r# {+ O; U& O3 PPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.