[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre

Job Description
: V2 V4 H/ T) X3 P2 }Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

2 S  n" n( T  uKey Responsibilities:
- }' F* T' a, N7 b: i•        Answer incoming calls and route calls to appropriate person
/ ^! y) ]4 J- U0 k0 Y, g& d•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
, v+ t; T" H" E# t/ O- [9 {•        Order and maintain office supplies for the front counter
) r+ C" B2 Y! m/ @1 N6 ^•        Perform general clerical functions such as photocopying and faxing documents
" g" q% n7 u* B- l+ V5 m3 J" b•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
3 M3 J  [. i! S* D& I/ \, c•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
, @/ ]+ f' q  `: `+ e•        Keep the reception area tidy and clean
+ c. ]. `  C, p" b2 F: E1 ?1 Z•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
8 N) U% O8 u6 C! e* k* g2 b3 w" w•        Perform general office duties as assigned
' Z+ y# C* M! K: ]•        Report to ISP Program Manager

6 b/ j( c. O; ]; j4 b$ ~( b# hKnowledge, Skills and Abilities Required:
( Q( M7 ]1 u# W. L+ F•        Excellent communication (verbal and listening) on phone and in person
) y& g: j" o. @6 i* a7 A; F•        Fluent in Mandarin and Cantonese as an asset
' G; s3 \) _* [; J" e% f) L•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
9 |! E  l$ o4 H•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
; T9 }) ]. X/ m# _7 @•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services

Qualifications:
  e! P( [# ]( [; V6 n- F•        2-4 years of office and clerical experience
$ C! n8 l: z) i! O# {# ^* [8 R•        Receptionist or customer service experience in a fast paced environment
3 W' @, y% ~, i: ^4 U•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
4 m$ q  I9 I+ k
# E1 ]+ a- e% d5 g; QNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.