[华人社区服务中心]招聘Receptionist/Immigrant Services Worker(PT)

ASSIST

ASSIST Community Services Centre
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Job Description
Position Title:  Receptionist/Immigrant Services Worker
& r/ Q) d  ?6 T$ i2 D5 \Hours of Work: Part-time (21 hours per week)

Position Summary:
Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada and Alberta Human Services, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

) g" g; Y, h! |9 V+ X, o( vKey Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
) `& G. z! l4 X* t5 c& a•        Order and maintain office supplies for the front counter
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
& ^- \4 A- K0 }6 {1 A, O: w•        Assist the ISP team in reminding clients to appointments of workshops or other events
3 s3 q' I; b- R! ?•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
8 x3 Z4 R6 @6 V0 y4 s) Y( B•        Maintain front counter service files
•        Perform general office duties as assigned
" }2 C# `+ F' _8 i# E•        Report to ISP Program Manager
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5 \& B7 R( ?1 s8 yKnowledge, Skills and Abilities Required:
$ S+ G/ x4 _7 q•        Excellent communication (verbal and listening) on phone and in person
5 l& p2 l+ s" J  I/ G- U# P" M•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
+ X8 M& q# x: ]4 f•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
2 q5 D6 L. `7 L# x2 l* y/ W•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
) F% p+ K% O! j•        Knowledge of immigrant services

( ]0 N, a4 g0 `9 z7 \5 E$ tQualifications:
•        2-4 years of office and clerical experience
6 \9 Q) U8 B$ P4 t* `•        Receptionist or customer service experience in a fast paced environment
$ R7 a" R& p  j! |5 U7 q•        Demonstrate workplace maturity and professionalism
" P, [+ |$ j8 e4 O: z" c0 ?" \* j$ x5 e•        Ability to work well under minimal supervision

! h& `) m6 [0 `Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.

; j  q6 s) J( P% Y2 g7 D. v6 sNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.