Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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) Q8 ~' H7 L1 `# |$ pJob Description

Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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) Q+ Y9 P& Y9 X; T5 ]1 E' GKey Responsibilities:
4 y2 C; n4 m# N9 E, ]  C) ~•        Answer incoming calls and route calls to appropriate person
/ G/ Z5 \. }+ ^" P•        Take and deliver messages to the staff of ASSIST
/ t* Z& d1 {/ ^. F) k# C•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
, r  ^* S+ M' w5 t* g5 V•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
; T8 a# I2 w& I9 ?7 a•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager
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5 n/ V* h  Z" o5 M# Z% rKnowledge, Skills and Abilities Required:
3 q2 I; n9 R+ i/ ~•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
6 G5 C% M: n: a% B; G# U•        Ability to work with newcomers and general clients
0 c, |) k* P6 Q. j9 t- `•        Microsoft Office operation skills- Excel, Word, Outlook
4 q. }6 f" u4 ^•        Ability to address multi-task and set priority appropriately
1 n  l4 w5 w" Y2 O. v9 U' o/ S- S6 N, p•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
+ H: X, }- c' ~5 p5 c/ `9 a0 qQualifications:
& d. T0 i6 n3 h' C6 u•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
, E6 N/ V# E* p5 n谢谢大家。