Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

6 O  t' I- j; _4 Y7 X9 AJob Description

. G4 F  I& Z( ]; GPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

( ]1 d' s7 ~9 r$ Y# \( ~Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

$ R5 p, }3 P% OKey Responsibilities:
1 k4 H. E3 ~* m•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
4 N2 d, L& D* x% m•        Welcome clients and direct them appropriately
6 `0 x: |" G! |5 X9 n4 _•        Order and maintain office supplies for the front counter
- _, t/ q% r2 [4 r) {•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
( g8 k9 a3 m4 _+ L# Z& V9 ~' Y•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
; c1 ^' g7 f$ i, V; E' Y•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
' r; _, }2 Z+ D3 j. l3 p4 T  V•        Maintain front counter service files
•        Perform general office duties as assigned
6 Z. [/ p: M0 q+ E. ]•        Report to ISP Program Manager
0 r1 x# W! q) D. _9 S( ?
- t3 V: g9 y$ k$ |0 ?0 wKnowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
7 X5 `5 |* p! p1 c9 c•        Fluent in Mandarin and Cantonese as an asset
8 P3 B  e. a. \) ]; C•        Good English writing and oral communication skills
3 L) R% a0 B2 y' B( Z•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
% A( `& z/ A( w' W# j•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
0 F8 W2 x1 H+ w7 \Qualifications:
•        2-4 years of office and clerical experience
' d4 _5 G  s2 B3 F3 Y6 c0 u% y•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision


Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
  u8 B4 e% C1 E: B7 ~: ?( V8 v5 sNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
" |' h8 o% k/ s谢谢大家。