Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

6 x; `  `- q; i2 c/ O3 pPosition Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
) _. y% g0 f" v0 Y3 u•        Take and deliver messages to the staff of ASSIST
& w) G7 ~& G( E) w•        Welcome clients and direct them appropriately
" g' [* E2 {& Y  x; @$ `•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
# U7 b  k9 j  u2 w•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
1 O0 O# g1 [1 N2 |- _0 B3 P•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
. m# g. ^- s! B" ?- J•        Perform general office duties as assigned
- J6 X& ?8 \" `/ j•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
- X" p0 H; \) `2 V* M•        Excellent communication (verbal and listening) on phone and in person
' w$ z7 M8 q$ k4 X2 f7 A+ y0 k•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
6 T! N+ J% K: c•        Sensitive to the needs of immigrants with multicultural backgrounds
+ a8 [4 z, F2 ?  d/ ~2 K& J* Y•        Ability to work effectively in a fast paced office environment
! U4 ]  Q4 D1 W$ j6 R* f* m•        Knowledge of immigrant services
6 }1 m8 {5 F8 Z6 G6 q  ?Qualifications:
' U% Y; h# N7 E& a  |•        2-4 years of office and clerical experience
+ @- ~3 X8 S  i# P•        Receptionist or customer service experience in a fast paced environment
•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
+ L/ e3 z/ `9 S8 p) @

Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
$ }3 f: V" h, ~, E: {# w  dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。