Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

5 ^  A3 f# O1 Z% B6 }! E0 b2 KJob Description
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Position Title:  Receptionist/Immigrant Services Worker
- c/ \( v/ b) V$ gHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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Key Responsibilities:
•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
) O  U$ P$ B) F- G/ ?•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
- ]4 f+ U" _: R# \  a3 G) x2 r•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
' h6 E7 d# o. x•        Maintain and update the information boards with upcoming events
! t7 k6 s) V6 y8 k& Z* _5 n$ i" T1 I+ I•        Assist the ISP team in reminding clients to appointments of workshops or other events
: y$ ~7 ~& Y8 b) i1 c1 ]4 Z•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
* L. t5 M. A: e( J: I2 x& F4 e•        Report to ISP Program Manager

( X( F; D' G" a$ S, t5 b# eKnowledge, Skills and Abilities Required:
. O. {1 I: }2 @) R2 R, j1 I- C- p8 |•        Excellent communication (verbal and listening) on phone and in person
•        Fluent in Mandarin and Cantonese as an asset
0 K" \; D* C) J. n+ l1 {•        Good English writing and oral communication skills
* k2 D" }$ x3 y% _3 e$ p•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
* W) q1 B% \* c2 D$ E•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
! M9 z: Z% O% [' P6 z$ p0 j•        Ability to work effectively in a fast paced office environment
9 p) W2 n8 b' J/ w! m, }, t•        Knowledge of immigrant services
Qualifications:
4 L! _1 X. u5 W8 K•        2-4 years of office and clerical experience
9 c6 v2 k9 H( }/ ]$ @•        Receptionist or customer service experience in a fast paced environment
" R4 `! }3 z6 P" x•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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1 V8 R0 ^/ I- ^% R$ N9 Z0 ]Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。