Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

0 T3 ~% c/ M2 c+ V8 }+ [6 nPosition Title:  Receptionist/Immigrant Services Worker
: D% V# \, V# D9 x7 ]( I9 [, C* WHours of Work: Part-time (10 hours per week)

Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

Key Responsibilities:
( i1 X9 w9 G! p; Q7 y9 S•        Answer incoming calls and route calls to appropriate person
& Y4 }9 x/ r% O: P•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
•        Oversee the front counter when other front counter staff are on holiday or in trainings
+ m* f2 G. H3 p' ~8 v& f•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
9 N! y9 f3 W0 @4 [: `* ?) |•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
8 g9 e7 @4 g- C0 T. _  J' p•        Keep the reception area tidy and clean
2 c3 i/ P! Z  M6 y•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
- z& s  h- Y) [: ^1 K) k7 N; g: G•        Report to ISP Program Manager

Knowledge, Skills and Abilities Required:
•        Excellent communication (verbal and listening) on phone and in person
' F( c$ Z8 L, A9 w9 m' S•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
3 ^/ p/ G/ P# I7 a8 h•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
•        Ability to work effectively in a fast paced office environment
* [; @2 Z$ G: M/ g; C* D) \. b•        Knowledge of immigrant services
Qualifications:
1 y; r* m/ @4 D% x" F•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
) i' R# j2 p/ B# r* e•        Demonstrate workplace maturity and professionalism
+ y6 }6 S" o7 |2 N•        Ability to work well under minimal supervision

  N# X% z1 }" T7 f* q* R
Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。