Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre

Job Description

2 Y& z3 G, r6 b3 ]Position Title:  Receptionist/Immigrant Services Worker
Hours of Work: Part-time (10 hours per week)
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Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.
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5 w" ^: C, Z6 b2 y$ ~0 K) _Key Responsibilities:
- y3 o$ h7 P. ]; q; A- A•        Answer incoming calls and route calls to appropriate person
•        Take and deliver messages to the staff of ASSIST
8 Z2 ?$ T$ K' @/ m) O5 x•        Welcome clients and direct them appropriately
4 s7 ^7 k' F' H1 K' c•        Order and maintain office supplies for the front counter
: ]7 h* k1 i: B: z" L•        Oversee the front counter when other front counter staff are on holiday or in trainings
•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
- S9 H, t) _4 Y$ I9 @$ X•        Keep the reception area tidy and clean
9 i1 H2 |: X( }* b) M•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
•        Perform general office duties as assigned
•        Report to ISP Program Manager

! T3 _; w: x2 W4 q1 oKnowledge, Skills and Abilities Required:
/ @# b! Y  A7 Y1 y" c- {! S•        Excellent communication (verbal and listening) on phone and in person
8 j2 B+ U9 ^; n•        Fluent in Mandarin and Cantonese as an asset
4 g0 ?/ \# Y' P% Q4 Y•        Good English writing and oral communication skills
•        Ability to work with newcomers and general clients
5 z6 b) r0 ^8 @7 z" ?( _•        Microsoft Office operation skills- Excel, Word, Outlook
% S0 `7 r' ^; |1 t/ l•        Ability to address multi-task and set priority appropriately
7 G( \9 b+ C' t' S•        Sensitive to the needs of immigrants with multicultural backgrounds
  s; H2 d# h9 D  ]2 B3 q7 u: o" P•        Ability to work effectively in a fast paced office environment
•        Knowledge of immigrant services
# G: J  K2 s5 ?6 V, CQualifications:
8 F3 p7 f8 Z8 H•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
1 E) I/ p' F1 ?•        Demonstrate workplace maturity and professionalism
: ^1 t" Q; s) d, C+ E* F0 X•        Ability to work well under minimal supervision


% R: F( U/ s: R$ f' f* t" KPlease submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
6 h5 E* {  E# {7 dNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

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谢谢大家。