Receptionist/Immigrant Services Worker(Part-time)

ASSIST

ASSIST Community Services Centre
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Job Description
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2 w* E- q+ I$ ?$ oPosition Title:  Receptionist/Immigrant Services Worker
, A. W2 L5 l. Q' |1 pHours of Work: Part-time (10 hours per week)
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; @+ w0 y: i% h" k) b& [Position Summary: Within the broad guidelines of Integrated Service Program funded by Citizenship and Immigration Canada, and Alberta Employment and Immigration, the Receptionist/Immigrant Services Worker will answer a multi-line phone calls professional, politely, and directing the calls correctly; assist in clerical needs of the ISP team; assist with providing counter service and act as relieve to the other Immigrant Services Worker.

. D: S+ p6 W& k  h1 y6 eKey Responsibilities:
* V+ L' |* s& s* |•        Answer incoming calls and route calls to appropriate person
( {& {9 c1 k. H, x•        Take and deliver messages to the staff of ASSIST
•        Welcome clients and direct them appropriately
•        Order and maintain office supplies for the front counter
1 q8 g3 r: R! z' v" a•        Oversee the front counter when other front counter staff are on holiday or in trainings
" R4 `4 i! N4 {$ p6 [•        Perform general clerical functions such as photocopying and faxing documents
•        Provide assistance to immigrants and clients seeking settlement related services in the capacity of immigrant services worker
•        Maintain and update the information boards with upcoming events
•        Assist the ISP team in reminding clients to appointments of workshops or other events
•        Keep the reception area tidy and clean
•        Attend meeting and training to stay current on immigrant settlement matters
•        Maintain front counter service files
4 b2 i# U! x- T2 v8 ]( @; d  S0 A•        Perform general office duties as assigned
, g" M' r5 ~: b; [2 f! S•        Report to ISP Program Manager
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Knowledge, Skills and Abilities Required:
1 E* U6 x* a/ r% g0 G•        Excellent communication (verbal and listening) on phone and in person
/ _6 v3 K  {9 I7 k" e•        Fluent in Mandarin and Cantonese as an asset
•        Good English writing and oral communication skills
  |* N4 J2 x% @( N% M! u•        Ability to work with newcomers and general clients
•        Microsoft Office operation skills- Excel, Word, Outlook
  V2 L) `! b1 U4 y6 T•        Ability to address multi-task and set priority appropriately
•        Sensitive to the needs of immigrants with multicultural backgrounds
$ V; P8 @- C, k! J8 Q0 G•        Ability to work effectively in a fast paced office environment
3 E6 U" I) ?% |: s, M•        Knowledge of immigrant services
Qualifications:
•        2-4 years of office and clerical experience
•        Receptionist or customer service experience in a fast paced environment
) B/ Y  r8 Y" p. b•        Demonstrate workplace maturity and professionalism
•        Ability to work well under minimal supervision
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Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.

ASSIST

已经招到人了。
谢谢大家。