Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
) ~# {9 }( [  Vimmediate career opportunity for the following position at its Edmonton branch.
4 P+ R9 n( e0 ]1 g) wRole/Function:
- m* `9 I( h7 lThe Customer Service Representative is responsible for responding to client inquiries both in
6 Y8 n: T: L9 s+ Y: tperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
, z  E" p! R3 b+ I% Eclient demands are key components of this position.
Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
8 b  `; Y' a* H· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
& g; V* p$ Z+ n) P) S! B  g2 i% c· Collect payments for cash account orders;
' x% V8 |0 [' J# e4 a- B. n· Investigate and troubleshoot customer service issues;
  @  P. ~5 C. J: w7 r' J3 ]· Process special materials orders in accordance with standard procedures;
: V) [, ?  L7 S+ I8 v  W4 N6 I· Maintain customer data and update changes to existing accounts in the corporate
database;
· Address client inquiries regarding status of orders, payment, refunds, etc;
; s: S; X" Z' U2 U. v6 x4 l· Forward customer leads to appropriate sales personnel;
+ L8 ^+ c- ^5 U: ?; w/ N! m· Actively participate in semi-annual physical inventory count;
  q; V! |5 x( t2 {Qualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
/ ^( e. b  v2 v. E6 C3 ^lasting relationships with customers;
) _# P. e& D. p1 {+ q  [/ t% l· 3-5 years experience in a similar role;
, ^; l% g2 H* i0 R1 G· Exceptional verbal and written communication skills;
- q0 u, c$ s! P8 B7 a. y5 x· Strong problem identification and resolution skills;
5 \' {& W- }+ j- N4 g· Computer literate; knowledge of Oracle 12i database (an asset);
, Y3 i% `; p  K0 X+ B% X· Excellent organizational skills;
3 ]0 f% c4 P0 `/ @  E: p· Enjoys working in a fast-paced environment;
We offer:
% ?3 [& }/ \5 ?7 @: K· Competitive salary packages;
· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
1 f' X% g& u- m, L$ M; t# HFax: 514-694-2674
Email; careers@kaycan.com
( G& G4 e7 y" E$ K, u7 F1 ?Web: www.kaycan.com.