Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
. u$ k" @2 J" [. R) z, KRole/Function:
/ S" r( |- H1 oThe Customer Service Representative is responsible for responding to client inquiries both in
6 M5 _" R& r4 O/ @4 f" Iperson and over the telephone while supporting the sales team by building and maintaining
* Y7 {4 j4 I+ }) u. crelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
5 {9 c$ P9 d! r' c7 JResponsibilities:
3 b5 I( [/ n( g. _* g+ b4 B· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
/ k. U9 P1 ~% g/ a$ [' L· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
# R9 w0 u# Y) c· Collect payments for cash account orders;
) S: F# D5 f! L, N1 N/ g  C1 M5 N· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
: ]/ J3 }$ D( u! h, H· Maintain customer data and update changes to existing accounts in the corporate
/ G9 H( C! R3 b6 J" Adatabase;
0 C+ ~# Z# o" @$ x0 E2 k# k· Address client inquiries regarding status of orders, payment, refunds, etc;
; G; _) f" E3 w0 R0 K3 m7 B. n· Forward customer leads to appropriate sales personnel;
! P7 \) [! u! x+ ^7 D! d· Actively participate in semi-annual physical inventory count;
" J, E5 C# x' qQualifications/Requirements:
1 b0 v7 R4 G& @  O· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
$ E5 @. v8 c8 [· 3-5 years experience in a similar role;
. n, W5 g  M& D/ J* F· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
7 R% M* d; O: x+ l. L% E& _7 V/ n2 u· Excellent organizational skills;
1 F# g5 b4 P0 v' {· Enjoys working in a fast-paced environment;
: Q# }# y5 t. t) |( T" I2 L: JWe offer:
3 W9 o& v8 A# Q9 A, S8 q' u· Competitive salary packages;
" j, Z1 B$ [/ ^" z3 L, r· Excellent training programs;
· Opportunity for advancement;
+ Q* f* H- I, A. G; O· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
c/o Human Resources
Fax: 514-694-2674
Email; careers@kaycan.com
$ Q: m% g. k4 A- e& p$ {Web: www.kaycan.com.