Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
* e2 f* A. h. s& L6 ?! Lrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
4 K8 j/ h  z$ V$ K$ hclient demands are key components of this position.
! r- C0 i8 k7 Q; ~Responsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
! `* w* d# L6 W7 p8 i7 sdatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
+ V" P+ T, f: G) r8 y0 iQualifications/Requirements:
$ f" z" D3 Z9 t$ _* g· Strong team player with excellent customer service skills and able to build and maintain
lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
9 O; f5 v: ?, v" T- U' f· Strong problem identification and resolution skills;
· Computer literate; knowledge of Oracle 12i database (an asset);
7 p2 W$ m) b# C& Q# e' i· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
We offer:
3 c$ u' `7 u7 w8 y· Competitive salary packages;
* f+ w+ y) m5 S. y  a! A: s5 K% Y· Excellent training programs;
· Opportunity for advancement;
% r9 @( H; }. ]; j  l: U2 M3 Z& D· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
3 G; b. R& v; q7 @- J· Stimulating work environment.
TO APPLY:
Kaycan Ltd.
9 A7 b; c+ y# Y1 |1 {c/o Human Resources
Fax: 514-694-2674
, r  G, n( c2 Y3 \1 F4 GEmail; careers@kaycan.com
- d$ H" Y* X; s/ jWeb: www.kaycan.com.