Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
  v* Q  R0 G/ l# M- J1 ?Role/Function:
The Customer Service Representative is responsible for responding to client inquiries both in
person and over the telephone while supporting the sales team by building and maintaining
! j! q4 v1 t$ f% F5 F3 \: Lrelationships with existing customers. Integrity, vision, professionalism and the passion to meet
client demands are key components of this position.
- Q- p+ U$ u* o5 @% L' K! AResponsibilities:
· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
. `' d( u) w  t; \· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
, U3 |, Z8 X" K- Q  M" g, c( t· Collect payments for cash account orders;
" g" p9 G  f4 u. ]; T3 \. j+ o· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
database;
5 |/ u- |, o, |& f· Address client inquiries regarding status of orders, payment, refunds, etc;
# n3 D+ [9 L( E4 u- M4 b1 S/ J1 l  W· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
7 l, d% J2 Z' tQualifications/Requirements:
, G4 }& u; N; c/ M2 {! \3 R· Strong team player with excellent customer service skills and able to build and maintain
5 w6 o0 ]  y" j# _lasting relationships with customers;
· 3-5 years experience in a similar role;
· Exceptional verbal and written communication skills;
# y4 z8 ]/ R7 \& E' O" z% @+ Z· Strong problem identification and resolution skills;
0 ?& |4 D. H1 l/ n4 |6 q· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
· Enjoys working in a fast-paced environment;
! ^1 X0 @: `, N+ |8 T0 yWe offer:
& ?' J  r' x/ o, K9 x$ ]5 w) L· Competitive salary packages;
. d0 y( `, H, n' Z& Z! _' f· Excellent training programs;
· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
TO APPLY:
. X- ~6 Y. s. ^1 C% T: B/ xKaycan Ltd.
c/o Human Resources
0 p" F9 b" R' Q2 I) rFax: 514-694-2674
+ z) w; Q$ R" M* z: QEmail; careers@kaycan.com
/ ^: d# ?( g1 R2 h! U* L9 Z9 }Web: www.kaycan.com.