Customer Service Representative (CSR)

又见炊烟

Kaycan Ltd., a leading manufacturer and distributor of building products in Canada, has an
immediate career opportunity for the following position at its Edmonton branch.
Role/Function:
) E7 U9 O( |9 V9 _0 \- PThe Customer Service Representative is responsible for responding to client inquiries both in
0 K, G3 n: E0 Z8 z  Yperson and over the telephone while supporting the sales team by building and maintaining
relationships with existing customers. Integrity, vision, professionalism and the passion to meet
# A8 X7 p- \7 h5 _$ k1 |& b: Tclient demands are key components of this position.
$ J, x3 [- U3 V0 I* _Responsibilities:
: A# O/ I+ F& z; a4 @2 r# F% s· Respond to customer inquiries through inbound calls and busy walk-in traffic;
· Verify pricing and availability of product;
· Supply and inform clients of pricing, credit terms as well as entering orders in system;
· Prepare and process invoices in accordance with standard procedure;
· Collect payments for cash account orders;
· Investigate and troubleshoot customer service issues;
· Process special materials orders in accordance with standard procedures;
· Maintain customer data and update changes to existing accounts in the corporate
7 w, p. D+ `! K0 o- B6 C9 E3 A5 edatabase;
· Address client inquiries regarding status of orders, payment, refunds, etc;
· Forward customer leads to appropriate sales personnel;
· Actively participate in semi-annual physical inventory count;
% f1 B7 {9 M- ?1 JQualifications/Requirements:
· Strong team player with excellent customer service skills and able to build and maintain
/ ]' l0 m# _; Clasting relationships with customers;
* A3 d6 C" ?* Y3 {· 3-5 years experience in a similar role;
* g8 p! p8 N( v- z· Exceptional verbal and written communication skills;
· Strong problem identification and resolution skills;
" s; b* {  |& c' L, n2 b· Computer literate; knowledge of Oracle 12i database (an asset);
· Excellent organizational skills;
- {0 b/ ~" r1 U- h4 d: ]· Enjoys working in a fast-paced environment;
; r  I& d. n; B5 S4 A6 O) uWe offer:
0 N, m# {0 r7 V8 j( ~3 }$ X· Competitive salary packages;
4 e+ }4 P' v' e7 S. _. o; p/ T# f- P· Excellent training programs;
2 b4 J/ f3 `4 y& f( e· Opportunity for advancement;
· Comprehensive benefits package (Health and Dental Benefits, RRSP program);
· Stimulating work environment.
/ q% ]3 @$ p; N- ^; X2 ETO APPLY:
( p  S( T) t7 D; P# vKaycan Ltd.
c/o Human Resources
7 H2 Y4 b* r, y/ b$ RFax: 514-694-2674
Email; careers@kaycan.com
7 M! W$ T) V4 a) e& A* p' S; i# K* ]( cWeb: www.kaycan.com.