Call centre representative-ATCO

又见炊烟

If you think it matches with your skills and experience and you need
assistance to apply for, let us know and we will arrange for an
8 h& Q1 _* ~% Z0 T" ~9 zappointment with one of the counselor.
, b! f) _3 l) F, `% W. K
Level II - Call Centre Representatives (Permanent)
Competition Number: 65A11 16
! e1 G1 @1 h7 y9 u9 o7 ^Job Category:Customer Service / Call Center
Posting Date: 4/7/20112:13:00 PM
Closing Date:5/31/2011 4:30:00 PM
Job Location: Edmonton
2 M/ E3 P6 q% a. b) D
# T5 }  ~" e0 h; T$ U+ ODESCRIPTION

$ i! B: [7 o/ p) fAMENDED - April 26, 2011
% F+ B/ u* D, X9 ?( ]& QATCO I-Tek is currently recruiting qualified permanent part-time
(16-30) hours per week, Call Centre Representatives to work in the
% T( J5 O+ d( X0 n$ @Call Centre located downtown Edmonton . The pay range is from $14.83 -
+ f9 w# [0 ?1 n% E' N$ 18.83 per hour.
  r2 x3 k8 H6 V7 A- ~/ aShift Differential: additional $0.80 per hour for hours worked on
3 Z. }+ o" E9 Y, D5 g. J9 aSaturday, and $0.96 per hour for hours worked after 5:00 pm.
6 R$ I: U* E7 m9 H9 z

The Level II – Call Centre Representative assists customers by
responding to
residential, commercial and rural account and/or service inquiries or
complaints received by telephone. This role is responsible for
) n4 |4 X- a' ^5 a4 |+ ]delivering
' g- L# H& s. t" ^, }excellent customer services by focusing on first call resolution.

" U1 l# p3 S3 q

The Call Centre hours are Monday - Friday; 7:00 am - 9:00 pm, and
Saturday
4 m! \) V4 p" l3 U8:00 am - 4:30 pm. Closed Sunday, and ATCO Stat holidays. All Call
Centre employees must be available to work all hours of the Call Centre
for
scheduling purposes. Work schedule will fluctuate.
7 S$ V/ W* @. _" K! Y


This position is administered under the Canadian Energy Workers
8 H" \( G+ A# b5 v' Z& u5 UAssociation
Collective Agreement, Job Posting provisions.

RESPONSIBILITIES
) B, J  ]$ s2 }5 v
- Responsibilities included but are not limited to:
- Respond to customer residential, commercial and rural
3 ]8 n1 M; N5 p& g# V" d8 O- R8 ~account/service
inquires.
' C) t: B* }% ?$ g& G3 {% q6 ^: u& |- Solve a wide range of customer issues in a dynamic, high volume
% g4 u9 r2 a1 u: J  B- y" R1 mand
fast-paced environment using initiative, creativity and
decision-making
skills.
- Up sell, Cross sell and retain customers is mandatory.
. o' Z: U/ n9 |1 p9 j6 C3 E- Provide information to customers relating to energy management.
5 P( Y- \* M$ o: }1 i- Calculate customer bills by performing complex rate calculations
( g2 x4 Q* j+ V6 ewhile
using a thorough knowledge of various rate structures.
- Explain customer bills to a diverse audience.
$ F! x+ |) P5 c* y6 [5 q4 E- }0 U. z- Investigate, analyze and respond to inquiries concerning billed
amounts, account status and receipt of payments.
- Process customer account information in a measured real time
environment.
- Provide caring customer service to all customers.
6 Q* p* g5 E. r, b- Defuse potentially unproductive interactions with irate
customers.
- Respond to emergency customer service calls in potentially
% I6 q, g( e9 I, w* n0 dlife-threatening situations.
( k$ S8 o; U, T+ I0 v  z+ @- `- Work with minimum supervision.
- Understand and abide by governing legislation, codes and
compliance
plan.
6 m! {" L3 g/ U! p
QUALIFICATIONS

& M. z6 V; G, T1 O4 o9 I- Grade 12 Diploma or equivalent (applicants will be required to
provide
) }/ g  o6 w& S2 Q% Xproof of education)
" ~% o4 P  i; P4 V1 {- Successfully complete the Call Centre Simulation Assessment(s)
- Proficient skills in PC office applications (i.e. MS Word) and a
0 q/ K1 H  T8 j: [$ b* Zworking knowledge of Windows XP.
; t( v* F  p  ]- Proficient keyboarding skills.
- Call Centre experience desirable.
$ F* W; L" w: Q9 R% _9 h- Demonstrated reliability and ability to work rotating shifts.
- Effective professional written and English verbal communication
skills.
- Flexibility to perform in a dynamic work environment.
- Positive interpersonal skills to thrive in team orientated
( _  [3 [) |% w( D6 W" m- ~environment!
- Accurate and attentive to detail. Strong mathematical aptitude.
1 m, C  m. U; C3 A3 L( D- Demonstrated ability to work as a contributing team member.
* b# V# d8 B1 U- Ability to apply appropriate judgment in the management of
confidential information.
- Clear Criminal Record Check.
& e- |. {/ F# C
' f6 F& x, z2 G' ^: M: B; S  jGood luck,

1 d7 s5 N' g! E& y2 h  o, e+ iKaruna Bhavsar

Welcome Centre
' p  B  r. R6 K5 D4 z. d, ySupporting Aspirations Connecting Dots
2 I2 S9 B- X2 o# x
#335,TowerII
3 z9 U& e8 [; r% m- iMillbourn Market Mall
7609-Millwoods Road
Edmonton,AB T6K 3L6
- J+ S6 x$ h1 J3 Z: kPhone # 780-462-6924
! e" s3 P# T$ Z% F8 w: j; rFax # 780-466-6594

flyingpig

这倒是个练习口语的好机会

熊猫真真