Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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! v4 {0 g+ }1 M5 A& o/ ?This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

2 T2 I1 v" X& z% t9 r1 G2 rJob Responsibilities:

2 K) u) ]9 L- \Reception:
, M+ f5 Q) ^" L% ?6 [•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
7 a+ }4 X& P9 J! R2 B•        Answer multi line telephone system
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- ]) E  }. g- I; i! b; XAdministration:
•        Schedule client appointments and counsellor workloads
/ \6 O  G+ \& u3 e- L; |5 |•        File and organize paperwork and files related to client visits
6 r  t& O: Q* T3 |. b( R•        Input and manage high volume of data
/ B2 J  U6 S0 N6 x$ F•        Update and maintain databases
! i2 T" O) p( ^! N$ J( A* I4 i, {$ k•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
/ C' o. ^  w! S; f•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
- a/ F; w9 Q" {( A9 }2 C$ A•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients

Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
0 [5 A- R/ d. @* q- X% d•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
1 P& L5 [- M( ~, \•        Strong customer service skills
2 B1 c7 M$ f% K5 K0 U$ R: p•        Strong organizational skills and abilities
) i2 G8 e$ A0 _! ]•        Knowledge of HOMES database an asset

How to apply:
2 J3 G5 K) f& H+ Z1 w* u, lPlease submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
" C' E6 W  B& ?/ rApplication deadline: October 22, 2010