Service Coordinator

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The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.
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This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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3 n- _1 O; q- t$ B+ X1 {! q  e4 bJob Responsibilities:

. m6 A1 {" K% h4 E" F- T6 Z: YReception:
6 l5 w  N  i, d5 b9 c& _•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
; i. I* m3 n5 k5 {9 I- O0 x•        Answer multi line telephone system
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Administration:
: A9 \9 [9 Y5 o7 p& v: Z•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
! w6 }" R) u" [& U' N7 ?: C•        Input and manage high volume of data
  }9 F- \, p7 c0 A9 F" V•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
6 e2 B% f& T6 k" w8 I6 Y•        Write and revise business correspondence and forms
' Q6 |9 C) O, J+ ~. k+ L•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
9 ^: n( A! l& x& y, h/ D9 ^! a7 H6 Y•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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2 x3 E; z1 R* Y% hQualifications:

, i2 l1 F. t" E" C. }•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
  M" r4 m- F9 }; D) R0 K•        Strong customer service skills
" A6 d+ V6 j+ O5 g) \•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset
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How to apply:
Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
3 z) a9 G4 }8 r: y+ N, I) A. VApplication deadline: October 22, 2010