Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

  s9 w* @0 Z: F* oThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.
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0 }' f% O5 e$ _7 }7 TJob Responsibilities:
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7 A8 T( r  Y* E4 RReception:
" K4 ^) W. y) }5 g•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

1 y- k1 A9 K8 a- a+ zAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
- s6 J$ C8 Q  A3 ]9 G: e•        Input and manage high volume of data
5 c' n  `  D/ m& x4 q9 q) D•        Update and maintain databases
: \( M& i* \) L6 p7 s•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
4 b. A. y- d) d: j•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
( d2 l% ?5 Z& |& Y5 e6 M" X+ I•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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Qualifications:
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( d9 U3 P: B: Q/ b. {0 C. f$ o+ b/ H•        Minimum two years experience in areas related to office reception and office procedure
•        Proven experience and proficiency in Microsoft Office including ACCESS
$ ~  }  L8 o/ t•        Excellent verbal and written communication skills
0 F5 T9 I) z0 t# w5 Z; ?% h•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
•        Strong customer service skills
) u. N! L' Q4 i. x) ?•        Strong organizational skills and abilities
! p% o/ W( y0 m+ K; ]: n•        Knowledge of HOMES database an asset
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/ ^& q* g! Q& t0 G' [3 I$ [How to apply:
9 ?/ _& Z5 O1 o% ^1 h% ?Please submit all resumes to the Recruitment Coordinator:
  \  \1 R/ }+ F; c0 IEmail: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
0 D0 T" Y- f) G5 E6 A# [1 GApplication deadline: October 22, 2010