Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

This is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

# d0 l2 n( g4 S1 ^& ]Job Responsibilities:
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Reception:
9 j; l1 K1 @7 N) a$ V4 r  A6 R3 u•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
+ `, ~2 I1 W* C# B4 P•        Answer multi line telephone system
9 s/ ^& B- ~8 |0 M' Q
- |6 X1 f( |# x( y+ |9 q+ XAdministration:
3 _5 y3 I  @- t: F* z5 P•        Schedule client appointments and counsellor workloads
! d; \5 C4 H' R* c  v# |5 i•        File and organize paperwork and files related to client visits
/ ^% T6 J5 f8 D5 Q$ v•        Input and manage high volume of data
•        Update and maintain databases
•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
6 a8 _! m# K; v3 N•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
+ V+ X( m# w) G•        Thorough knowledge of services and programs offered by the Counselling Centre
* Y% b. Q. J5 K8 \5 B$ O•        Ability to handle inquiries about programs and services to other community agencies and to clients

6 F1 M% B! O. H1 ZQualifications:
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•        Minimum two years experience in areas related to office reception and office procedure
' R# m1 N) Z5 g9 V•        Proven experience and proficiency in Microsoft Office including ACCESS
2 [9 s2 M% C, z1 T' _: k3 N, P•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
1 N& y& H& |# a•        Strong customer service skills
5 ?7 |* G. t. g) T1 \, ?+ `4 W" c& H0 m" f•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

0 z7 a+ K3 H9 {8 xHow to apply:
/ t. D! q" q% |Please submit all resumes to the Recruitment Coordinator:
Email: recruitment@ywcaofedmonton.org
Fax: 780-425-7467
! w4 H2 B% m- x5 gApplication deadline: October 22, 2010