Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

6 ^4 L5 R' b3 c9 zThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

Job Responsibilities:
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Reception:
1 ]% y' c+ T: ?. T0 V' F•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system
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Administration:
1 j+ I; i' W8 i  g6 A& B- m/ s: h  G•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
•        Input and manage high volume of data
4 ~# f4 U& c3 m! m, u8 _, |4 ?3 {•        Update and maintain databases
3 R3 j* o0 B6 \6 O•        Generate monthly reports and statistics
) }! w! t3 ]4 H2 b0 B8 u7 N•        Organize and directly support group materials and documentation
% m% A, E6 _9 w•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
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+ S9 A; K) A8 z6 X. t1 lQualifications:
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( o  a6 y8 t3 t- ?5 l! u* I•        Minimum two years experience in areas related to office reception and office procedure
6 C6 `7 y8 }. L: o3 w•        Proven experience and proficiency in Microsoft Office including ACCESS
3 S; b0 _! `6 S' T$ Q, H/ q•        Excellent verbal and written communication skills
3 P. R# \$ Y9 S* t3 F•        Detail orientated and ensure accuracy in work
. u! h( U/ V) I2 L•        Able to interact positively with a diverse population
•        Strong customer service skills
4 y! B( T1 @/ Q( P•        Strong organizational skills and abilities
•        Knowledge of HOMES database an asset

; \/ D! W$ F: j! I2 p7 HHow to apply:
Please submit all resumes to the Recruitment Coordinator:
, h/ t& w& y$ R  xEmail: recruitment@ywcaofedmonton.org
& @1 t+ u' S/ q' w2 c! E7 n9 yFax: 780-425-7467
% E' i$ g2 I' B" QApplication deadline: October 22, 2010