Service Coordinator

又见炊烟

The YWCA has an opportunity for a Services Coordinator in the Counselling Centre. The YWCA Counselling Centre offers professional and accessible counselling services for families, couples and individuals.  The Service Coordinator is a dynamic position being the first point of contact for clients of the Counselling Centre.

; n( K. T( F3 tThis is a full-time position (37.5 hours/week) with working hours from 8:30AM-4:30PM, Monday-Friday.  The Service Coordinator reports to the Manager of the Counselling Centre and supports a diverse team.

  q% o3 p( w* X/ ^6 z/ m  j" b0 jJob Responsibilities:
) J$ ~8 b* N, h4 t/ T: x! o4 W4 r
6 c: j9 i& Q/ c  Z) N) eReception:
5 l. r6 |/ B$ F9 l•        Greet and provide assistance to clients of the Counselling Centre and visitors to the YWCA as         required
•        Answer multi line telephone system

7 p, t3 V6 R. [% Y" B* a1 j# QAdministration:
•        Schedule client appointments and counsellor workloads
•        File and organize paperwork and files related to client visits
6 k; l+ [' s! r  _) X•        Input and manage high volume of data
: @" |& D* |9 M•        Update and maintain databases
+ T! @+ o3 ?' ?, z$ ]: q4 W: A0 X•        Generate monthly reports and statistics
•        Organize and directly support group materials and documentation
1 E, A) w" i# {. |( X* V' ^& r•        Process payments and complete weekly deposits
•        Write and revise business correspondence and forms
•        Provide clerical support (such as word processing, data entry, photocopying, faxing, e-mailing, mail         outs and filing) for the Manager of the Counselling Centre and Counsellors
0 E. c3 a. \: v•        Thorough knowledge of services and programs offered by the Counselling Centre
•        Ability to handle inquiries about programs and services to other community agencies and to clients
( G% |. ~, H$ P2 h  `
Qualifications:

•        Minimum two years experience in areas related to office reception and office procedure
2 K5 ]. i4 C* L$ P; W' D•        Proven experience and proficiency in Microsoft Office including ACCESS
•        Excellent verbal and written communication skills
•        Detail orientated and ensure accuracy in work
•        Able to interact positively with a diverse population
( s8 v) Z5 _0 R" f1 e•        Strong customer service skills
$ y  u* ]+ `: T- o) k•        Strong organizational skills and abilities
: s% x# N& E$ F' {3 l( g•        Knowledge of HOMES database an asset

" }# d2 Q: Z( A- b8 T5 ~: VHow to apply:
# [. P7 c8 h  j) I) K/ k! gPlease submit all resumes to the Recruitment Coordinator:
0 V# \4 U% o8 N  X. f- {3 Q+ A! A$ FEmail: recruitment@ywcaofedmonton.org
" ]+ }! _, o0 c  }1 j, eFax: 780-425-7467
1 H8 d. [! \8 ?9 F9 C5 z% KApplication deadline: October 22, 2010