ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

Position Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
' j' X/ x2 T( X9 m! T* i' s8 ~Hours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010
' E7 v, N; s0 H/ G+ z- R
Job Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
1 z- I( G, s* K-Reports to the program manager and provides clerical support to all members of the ISP team
8 u1 Q1 \9 S" s; G# J" Q" Z-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception

, \/ I# ?6 U0 {* N) r) _Qualifications:
-High school diploma or above, two years or more related work experience
3 E, ?' T6 |8 j- N) L5 x' [-Exceptional customer service skills, ability to handle multi-task requirement
: b+ w: ~- p0 J7 y1 }& A-Works well under pressure, ability to work well independently as well as in a team
-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
4 o; v; K& O- p: W: R  I-Requires police security check at the expense of employee and child welfare check

1 j' f6 m! O+ k( J, R9 U; VDetailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
; \/ G* N1 }- Z  ], UNote: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.