ASSIST Community Services Centre - Receptionist/Immigration Services Worker

ASSIST

Employment Opportunity

% H! D. ?8 E: C. r! nPosition Title: Receptionist/Immigration Services Worker (Temporary position for Maternity Leave)
Term: 1 year contract
Hours of Work: Part-time: 21 hours per week
Closing Date: October 5, 2010
+ ?8 ~! L0 e! h4 C4 A( a1 a( B
6 Q& Q- ]0 g& m7 \. v2 AJob Description
-Answer multi-line phone calls professionally, politely and directing the calls correctly.
' |( k+ s( K# @7 ]. V' N" b6 _% r-Assist with providing counter services and act as relieve to the other Immigrant Services Worker
-Reports to the program manager and provides clerical support to all members of the ISP team
7 C" i% D2 S! }0 l-Helping Immigrants with Language Barriers to interpret and explain English letters, pamphlets, notices in Cantonese or Mandarin as requested by the client
-Train and supervise volunteers at front counter or reception

Qualifications:
' H' U% V/ l; @) A6 `: D-High school diploma or above, two years or more related work experience
, A8 Y, i. L, `4 n8 b+ Z/ y-Exceptional customer service skills, ability to handle multi-task requirement
4 Q" V, y8 u" @5 R7 r-Works well under pressure, ability to work well independently as well as in a team
3 F1 B( s  p# w-Good oral and written communication in English and Chinese (Mandarin and Cantonese) and willing to learn one of the Chinese dialects if only proficient in one
/ s8 a+ z3 s( _# Y+ }-Requires police security check at the expense of employee and child welfare check
' a) K) Q4 P% I! M$ i
Detailed job descriptions are available at www.assistcsc.org. Please submit resume and cover letter to: Rachel Pu, Program Manager @ASSIST Community Services Centre via fax: (780) 424-7837 or email to: Rachel.pu@assistcsc.org or in person/mail to ASSIST office.
Note: We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.  No phone calls please.