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Customer Help Representative - Edmonton – ADV1474- s+ V/ y" Y4 c- [) Y
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About TELUS
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, B; ?6 ?9 _; s$ [+ A! c, t) @3 G3 iTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.
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Key Responsibilities:
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We hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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You will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 8 j" n! ]; A, Q" c
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( v6 g7 c$ P4 w In this position, you will:
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Provide service to TELUS customers./ S( O0 A* C. Z3 w' Y% `2 J
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery) i D1 E' @/ D: {
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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In return:
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You will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.9 G: j. e0 R5 f( G& w+ v
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2 q3 p! H6 `) p1 ?) mYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.
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Qualifications
7 Q( o. K6 }( X B* m) a2 KRequired Knowledge:
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8 S" H" j" \# sTechnical knowledge of data/IP products and services.
5 H, a. l6 D: L% r& u4 HTechnical knowledge of voice products and services is an asset.
/ C0 `# B: W& K- Z- E: k' W9 k' lTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.6 p* ^( Q/ T& O6 E& f
Familiarity with trouble reporting systems is an asset.3 D. ?6 |7 P, A. j
Successful experience in a customer service environment." K% X9 D0 h9 d8 H: N' J
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.( U+ k3 C \% y/ r
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Required Skills and Abilities:3 R p; l \: v; x
1 T/ j$ ^' P' i; t$ R. Q1 O+ g W4 R$ e( wMust have exceptional interpersonal, oral, and written communication skills./ R3 i3 q5 X' N9 s. q3 N! ?
Strong problem-solving and trouble-shooting skills.
7 I; J( f1 p6 ZAbility to work independently with minimal supervision.
* [: |4 Q: u, x2 v( x# |, r* Z$ }% OMust maintain a high degree of accuracy and attention to detail.
) P+ x ^% b- ^1 PAbility to effectively compile and analyze data and make sound recommendations.4 p. [- m! T8 }# U
An aptitude for recognizing and creating sales leads is an asset.- b9 N/ ~5 O7 {. Q
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Additional Requirements: 1 v& z% z1 O+ T/ G- N
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Reliability and regular attendance is essential.
, g& z G. @4 N) \( IMust be able to work in a measured and monitored environment.- ^6 p# q* _# ?- i
Ability to work efficiently in an environment with limited ability to move about.
; [7 C6 {5 M6 X( F! AMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).& ~8 X4 ]- R) p' c9 m7 ]
The successful candidate for our Customer Help Representative must meet all applicable testing requirements.
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, j0 s% r# _+ A4 M) F TELUS Values in Action
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TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;6 C+ ]- U7 M" D" w0 G+ w. n9 {
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We embrace change and initiate opportunity) ~1 B) {9 F, P
We have a passion for growth
+ S# P3 z$ u6 G9 v1 J! R8 RWe believe in spirited teamwork
A5 }% ]" q l9 d1 S4 t# C3 M/ FWe have the courage to innovate
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, {! P+ k# D% l! i: {7 j# Y3 IAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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