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Customer Help Representative - Edmonton – ADV14749 C# x$ q+ I* g) k# O/ [* p( i
* ?( ?1 T1 P% V( c# r" [9 X( FAbout TELUS
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9 r4 C0 ^4 ?8 K! w: STELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move. 0 U: Y, @# \9 b$ Q: W: D
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: W, n4 i& e, {7 h+ {+ j* UKey Responsibilities:$ ?5 e# J" F# ]2 g2 N
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3 v4 V! @0 C& b$ C4 sWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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, _# y0 C/ I8 s7 n* K$ g nYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential. 4 w$ v: M" d+ n, `
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In this position, you will: " O+ L( B2 b* x" U2 F
9 w! O6 r7 A* h6 M% SProvide service to TELUS customers.
; p* f; { n& sIdentify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
( H4 a6 N3 c! c. T6 r2 _0 g7 qHandle all inbound queries and advocate resolutions to issues in a timely, accurate manner
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l" u, H& B+ B6 p2 ~9 p In return:
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. \$ m. B! o; s% bYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level. In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.4 _. Q7 M, @, U: _3 C* y
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Qualifications ( Z9 b) M) S& j2 w4 E4 b
Required Knowledge:
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4 X0 N% x3 h9 o+ E7 g$ }Technical knowledge of data/IP products and services.4 E" d( V% b( w; T {
Technical knowledge of voice products and services is an asset.
" l; ?0 W, g0 J, NTechnical knowledge of the Internet, Internet technologies, and technological/industry trends.
( I0 Y9 N% a5 o0 NFamiliarity with trouble reporting systems is an asset.9 u3 L0 S6 f9 Q6 j" S; N
Successful experience in a customer service environment.
' G: V+ c% ], A0 [Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.: B( u8 ]( A3 Z- \1 j
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Required Skills and Abilities:, v ]$ I2 z4 v) o5 q* J
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Must have exceptional interpersonal, oral, and written communication skills.# w0 _" H8 v& I+ R( ^
Strong problem-solving and trouble-shooting skills.% _* E4 d; [+ A! S% w
Ability to work independently with minimal supervision.' o4 E" u `) D) B; G
Must maintain a high degree of accuracy and attention to detail.# Q$ z0 B) r4 i! |" E" x! X
Ability to effectively compile and analyze data and make sound recommendations.: A0 }9 o( ?9 n
An aptitude for recognizing and creating sales leads is an asset., N' i# R# L7 W9 Y# a/ U+ s
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Additional Requirements:
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1 E" e/ p( b- m& @Reliability and regular attendance is essential.
- C4 s* R8 s: }; v5 t6 o) T; o- qMust be able to work in a measured and monitored environment.
; _- _+ e6 r' M+ [, b# SAbility to work efficiently in an environment with limited ability to move about.
! r' H, f; D( O; iMust be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
( D1 e Q2 R! e* _5 o NThe successful candidate for our Customer Help Representative must meet all applicable testing requirements.. v4 i) t, V$ ?3 w; i' A
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# W! o+ C |9 d. n TELUS Values in Action
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7 j6 l! O+ R3 b, E( e. @, R G0 }TELUS recognizes and embraces the important of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values;
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" M0 o* e8 a0 g2 yWe embrace change and initiate opportunity8 }( ~: h, N, i: i
We have a passion for growth6 N6 L0 [- ]1 Y5 T$ [* C: W A
We believe in spirited teamwork, @7 J, ]7 t2 h: e( \
We have the courage to innovate; X! m# B# F2 t! [- U
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/ R# n1 D2 U+ l3 m5 GAt TELUS, we are committed to diversity and equitable access to employment opportunities based on ability. |
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发表于 2005-11-30 20:19
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