Telus Job opportunity

Telus

Customer Help Representative - Edmonton – ADV1474
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. I2 \' S+ w; SAbout TELUS

: X% l0 h, r6 DTELUS Corporation is the largest telecommunications company in Western Canada and the second largest in the country, with more than $7 billion of annual revenue, 4.8 million network access lines, and 3.5 million wireless subscribers. The company provides a full range of telecommunications products and services including data, voice, and wireless services across Canada, utilizing next generation Internet-based technologies. Its strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace, and on the move.  


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4 }/ f9 x& `# H$ vKey Responsibilities:

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; j6 K% r$ }. [. zWe hire the best and the brightest Customer Help Representatives as our first point of contact for customers experiencing problems relating to both voice and internet products and services.
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3 ~4 v) b4 p0 ]; pYou will utilize the latest technology, in conjunction with your excellent problem-solving and communication skills, to troubleshoot and resolve Customer concerns. Your commitment to maintaining the highest standard of customer service is essential.  
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$ \( d) N' s/ f; Y$ ]9 s4 Q/ q" | In this position, you will:

Provide service to TELUS customers.
Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery
Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


In return:
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6 b# Q7 h: ?8 gYou will become part of a fun, dynamic team that has the potential to help you take your career to the next level.  In addition to an excellent compensation package, with a starting wage of $16.83 per hour, your career will shift into high gear in our campus setting complete with paid training programs, state-of-the-art IT equipment, e.Lofts, cyber cafes, and career development planning.
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3 g# W8 {9 u/ I! fYou'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

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Qualifications  
Required Knowledge:
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Technical knowledge of data/IP products and services.
Technical knowledge of voice products and services is an asset.
Technical knowledge of the Internet, Internet technologies, and technological/industry trends.
$ J& w, E$ }$ y4 BFamiliarity with trouble reporting systems is an asset.
; V3 D1 G3 a  I' m; jSuccessful experience in a customer service environment.
Working knowledge of Personal Computer business software and/or corporate systems is considered an asset.
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Required Skills and Abilities:

2 L  n$ P; a7 x0 ?- qMust have exceptional interpersonal, oral, and written communication skills.
0 i+ Q. _" [# F& t" L4 J( mStrong problem-solving and trouble-shooting skills.
* Y& N  L6 U/ F' ~2 c, J2 ZAbility to work independently with minimal supervision.
; U" \' l% A0 M. a) r1 [1 ~Must maintain a high degree of accuracy and attention to detail.
0 V8 c  [& x* g% d, @Ability to effectively compile and analyze data and make sound recommendations.
An aptitude for recognizing and creating sales leads is an asset.

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Additional Requirements:
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/ J6 G& K3 x3 y3 j7 Z0 i0 TReliability and regular attendance is essential.
Must be able to work in a measured and monitored environment.
( k9 Q( M# f; {# g3 zAbility to work efficiently in an environment with limited ability to move about.
Must be willing to work various shifts as assigned (includes evenings, weekends and statutory holidays).
+ |! N4 c* z3 p# n( F+ v& g! }The successful candidate for our Customer Help Representative must meet all applicable testing requirements.

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3 o* j1 s" F5 r& u% a' Z TELUS Values in Action
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0 g" o) I3 `" p) `* `+ g& qTELUS recognizes and embraces the important of values in our ever-changing workplace.  To be successful, all applicants must demonstrate behaviors that are reflective of our values;

2 n) l0 `6 K2 j% J. W9 NWe embrace change and initiate opportunity
6 ]- }6 z9 g( k, |4 ^& Z  Y0 {* gWe have a passion for growth
+ N! G6 I+ X1 ]. N- h4 @% v+ lWe believe in spirited teamwork
We have the courage to innovate
  
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At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

寒月

据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

Telus

Originally posted by 寒月秋千 at 2005-11-30 09:00 PM:
据说还有个要求：员工要经过正在罢工的人群，才能进入大楼。不知道情况有改善了没有？

7 z" R5 f; W- i$ D- L5 u$ v4 e现在罢工已经结束了，这周已经陆续恢复工作了，所以也就没有这个问题了