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Desktop Support Team Leader
( y* X8 u1 k& f' [8 f: eSystems Analyst III
& \& `6 m, V; l5 M+ q; gJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
4 z: P0 y9 ]7 x4 z& }1 ~& rCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:

: K7 l% H) M/ ~4 zThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

9 d7 q/ a7 Z* Q( {) j- `, ?· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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& }  w* L- ~$ w· Working with other operational areas in maintaining an ever evolving desktop support model.

3 q4 s* ^1 a1 M# y4 d· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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) |8 x  @9 Z( J3 }& d( d· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

  B# D: D% E' r/ t· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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1 M) v% i1 d1 \$ t( nJOB REQUIREMENTS:

% ^" Q8 F9 M7 w2 t2 j+ Z: O6 Z4 p· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

; v% n6 D7 m6 A· Experience in supervision, leading,and managing a team of technical experts is essential.

9 H! x7 F6 y; U* M% c6 F· Demonstrated expertise in streamlining of processes to improve operational efficiency.

6 O: u  B6 D: o· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

· Strong analytical, problem solving and project management skills.

- `/ X5 e4 }5 B, n0 m4 p) ]) M· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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; F  h, ~5 Y) u5 C+ RHOURS OF WORK:

$ U  r0 }* g. L) q. Z) M. q33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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+ ~) ?& Y5 i) y* S" SSALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.



) N1 G+ A" k1 i7 ]6 `8 x; j5 m* AGENERAL:

0 M7 t& U3 V$ V& i" D- {, Z# _2 uCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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0 {, l! N6 ~9 f1 @! K/ DThe City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005

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* \/ [8 I0 L* F2 K0 @Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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