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Desktop Support Team Leader ! y' d- \6 |/ O% x5 B& _
Systems Analyst III
{. T B' T# e- g QJob Requisition Number: 90440 + l$ s% Q: t2 f3 B, ^+ i
1 Temporary Position (Approximately 11 Months) / G; W7 n/ w* O8 ^% C
CSU Local 52
* u* `( d8 t8 E- HCorporate Services - Customer Support
1 L7 D8 g* e. b( _5 JWork Location: 12th Floor Century Place 8 P/ \3 d! Z; k2 B: y( A
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* T) y: C! l' h5 i+ tFUNCTIONS:4 s {* @& y: y4 r3 \1 P/ ?# Z
8 M7 Y& s% Y, |$ f% {The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:: G* V9 J" t- j$ b
" q* z! u! m& ?9 y· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops." e9 d9 u% v2 E ~
* _1 J" g: ~) W7 h6 S6 ^ m· Working with other operational areas in maintaining an ever evolving desktop support model.% m- ?) M& m, j8 c
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.
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7 s: P: Q6 p/ s! L· Performing quality assurance for work performed, in response to customer requests.: K2 X. g+ X% S$ G) I
0 j8 x8 ?5 a3 A$ A% ?· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.- f! `. m R! q& Z9 e
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· Maintaining a strong team atmosphere, while ensuring proper communication exists./ p# T* M9 o2 B- Z# M7 Z4 V0 N
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% ^" s' W4 p n! E* YJOB REQUIREMENTS:; i8 y) c0 Q. a+ }8 B: S: I
8 q" a4 P+ h$ U! ?3 f9 C- X2 N· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.1 g5 M( @& h; x( \! N
6 e4 g* }* @7 b* _1 j- e1 a· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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/ j, o0 @8 A6 C3 S$ C· Experience in supervision, leading,and managing a team of technical experts is essential.# b: s7 x& B. s2 l( G* j) L* V
+ p, f( N/ m, v p$ N· Demonstrated expertise in streamlining of processes to improve operational efficiency./ d b/ }, }# ]4 J
8 H1 J3 W s4 D2 ^· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
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& s# x: |* p! {/ ]5 E( M, s8 g· Strong analytical, problem solving and project management skills.7 v0 ?- G" m$ j% i, t
) I7 e, j; R6 j$ @· Strong customer focused approach to delivery of service is essential.2 H2 h8 N3 }. ]! ^+ @ ]
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.2 z+ @& |& s+ d0 C+ `$ C1 }
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HOURS OF WORK:
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) s3 y4 ~; I/ J( _% S2 p5 g0 G33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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3 C+ s7 e3 @) u: \, a- gSALARY RANGE:" Z8 m/ `* J* }; [6 w, r V, ^
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.5 M+ `: ~+ n5 W5 X: b: c. q
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, G5 Y; f! g1 E8 w g& X2 LGENERAL:
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Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.+ P/ I8 G( s( {* U" P7 n
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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8 L! I) l( G2 y) v3 QOpening Date: 十月 27, 2005
/ ^5 o& \) p6 ^5 i5 mClosing Date: 十一月 07, 2005 + J1 Z; v6 g2 |) \% B2 Y* S; n
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Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date |
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发表于 2005-10-30 10:34
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