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Desktop Support Team Leader
3 u0 i9 d! f' F. GSystems Analyst III
  ~; r$ d. p. oJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
  H" h" O& H# q* C( LCSU Local 52
Corporate Services - Customer Support
Work Location: 12th Floor Century Place
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FUNCTIONS:

The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:
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- M5 l6 R# Z, k· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
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· Working with other operational areas in maintaining an ever evolving desktop support model.
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· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

# o& Y; I6 N. ]9 F; z. {6 D· Performing quality assurance for work performed, in response to customer requests.
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· Researching, planning, producing and presenting technical recommendations by formal reports.
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· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.


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JOB REQUIREMENTS:
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· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

8 I; z$ E- p6 G$ I% q9 p5 G· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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/ ]6 C: W! ?: d" g( D· Experience in supervision, leading,and managing a team of technical experts is essential.

8 f' i  n6 O- f9 o% g8 J8 q& H· Demonstrated expertise in streamlining of processes to improve operational efficiency.

& B  o5 y: a: z1 H* v· Strong technical, communication skills (both verbal and written) are required.
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· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

) \! h9 K  K4 m( T· Strong analytical, problem solving and project management skills.

" ~7 q8 s" [7 B. D- Z1 x6 Y· Strong customer focused approach to delivery of service is essential.
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· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.

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4 w- ]2 B/ G8 g) T2 A: `SALARY RANGE:
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$ ~' S+ h8 g! v, C6 l21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.

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" P8 K2 p2 U# X% b: Y9 rGENERAL:

7 i5 b* F% P. Y' i3 H/ _/ A4 e# nCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.

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* F3 q5 h2 ^2 ?" B) D- _Opening Date: 十月 27, 2005
Closing Date: 十一月 07, 2005


Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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