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Desktop Support Team Leader
2 }8 S' M) U3 ~Systems Analyst III
6 c9 _5 h/ g  L( X) yJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
, k  J' p8 f7 E4 k# y# O+ E  P2 LWork Location: 12th Floor Century Place
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FUNCTIONS:
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The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

- m( l- R  U. ^· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

· Working with other operational areas in maintaining an ever evolving desktop support model.

% `& n% ]6 z+ v· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

· Researching, planning, producing and presenting technical recommendations by formal reports.

  O6 ~, L1 K$ A7 p2 b0 P· Establishing standards, procedures and documentation for the Desktop Support area.
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· Maintaining a strong team atmosphere, while ensuring proper communication exists.
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JOB REQUIREMENTS:

· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.
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, Z  Q4 t- l  L, Z· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
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$ L3 y  k5 u+ ^· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

: _4 j' ]2 W  q2 ]) C8 E: n4 }- r6 S2 {; o· Strong analytical, problem solving and project management skills.

8 G" _* y7 n) {/ v4 h4 {· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
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' f3 ?8 \/ u' _% T6 M& Z& _  \HOURS OF WORK:

33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
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SALARY RANGE:
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21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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9 Y0 t1 k2 H4 ACivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


: q- X/ e  m; F: [7 n+ L; iOpening Date: 十月 27, 2005
) }$ n, r/ f: F* c2 b0 P$ p/ lClosing Date: 十一月 07, 2005
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( Y3 C+ g, j" h. BApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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