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Desktop Support Team Leader
Systems Analyst III
0 K; U) M" {" G* Q0 y/ W+ tJob Requisition Number: 90440
) V" g( E+ X( e# K" C- i7 g- m1 Temporary Position (Approximately 11 Months)
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Corporate Services - Customer Support
Work Location: 12th Floor Century Place


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* A' d1 p" r8 G2 ^* d) }FUNCTIONS:

/ J, n) ?4 C+ r3 YThe Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

  o- Z1 m" D2 l5 F; f6 ~5 h· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.
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2 c$ k1 ]& n9 d5 w9 ~· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.

; ~, p6 ~5 ^/ \* W0 R, o· Working with other operational areas in maintaining an ever evolving desktop support model.
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) c+ ]5 V+ f4 G- W$ z· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

· Performing quality assurance for work performed, in response to customer requests.

. W; b+ V4 g$ w3 f· Researching, planning, producing and presenting technical recommendations by formal reports.
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) X" b/ e! |* d, P% N· Establishing standards, procedures and documentation for the Desktop Support area.

· Maintaining a strong team atmosphere, while ensuring proper communication exists.

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JOB REQUIREMENTS:

0 x, e1 r& I# D· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.

· Experience in supervision, leading,and managing a team of technical experts is essential.
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· Demonstrated expertise in streamlining of processes to improve operational efficiency.
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· Strong technical, communication skills (both verbal and written) are required.

  _$ k  f4 M, L0 T· Demonstrated ability to plan, prioritize, schedule and execute working assignments.

% t8 G' x  b  T  N( @: l· Strong analytical, problem solving and project management skills.

" H* P: @( d# A1 m5 D6 Y. J· Strong customer focused approach to delivery of service is essential.

· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.

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HOURS OF WORK:
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33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.



# |  H. f  t* `SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
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GENERAL:
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  _! V, y- [( b+ zCivic Service Union 52 members are requested to send a copy of their application for this competition to the union office.
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The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.
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$ a& m7 Y5 n. c! N# m: xOpening Date: 十月 27, 2005
5 ~  _5 M9 ^( J8 d# L+ i8 _Closing Date: 十一月 07, 2005
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" A- s  u, P3 y. ~* @7 N& x7 JApplications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

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