有空Look Look-IT-01

caame

Desktop Support Team Leader
. J2 b2 ]1 B0 b/ k0 TSystems Analyst III
1 B! z$ w" h( E6 OJob Requisition Number: 90440
1 Temporary Position (Approximately 11 Months)
CSU Local 52
Corporate Services - Customer Support
- n. E) A( M0 b" V) vWork Location: 12th Floor Century Place
" E0 i& Y6 x' T0 S5 L$ f4 \

5 d. y- n1 I" K; ?) P1 h* t0 t- S
FUNCTIONS:
! [. x0 B+ H; u3 G
The Desktop Support Team Leader is a supervisory/advisory position that is responsible for the support of the City of Edmonton desktop environment, including geographical support City wide:

; N' z5 D& _0 a- G· Supervising a team of technical staff, which will include staff recruitment, setting performance expectations, evaluations, mentoring and coaching.

# _: h- \7 L" y, b; x/ m· Planning, coordinating and allocating staff to ensure effective & efficient support of City desktops.
5 _( u1 z( q9 n
1 t1 [- K1 h4 h& y- d" _" Y7 u· Working with other operational areas in maintaining an ever evolving desktop support model.
# Q; z8 z' X: _1 r5 U* p
· Ensuring the Desktop Support Area is meeting /exceeding performance expectations defined in Service Level Agreements, by providing essential metrics for performance monitoring.

6 x& J2 Y. I2 B1 e$ z3 o· Performing quality assurance for work performed, in response to customer requests.
# ]  O. L2 `) d) f3 P
1 d+ V9 ~8 [5 }, r; [8 z5 \· Researching, planning, producing and presenting technical recommendations by formal reports.

. }9 B7 o8 Y# D$ e/ _' F% k+ E' \· Establishing standards, procedures and documentation for the Desktop Support area.
  z7 @* A8 k5 ~* z6 {  N) p1 I
· Maintaining a strong team atmosphere, while ensuring proper communication exists.



* k8 q) ]! w' v8 ?- O+ I/ @+ D8 o9 NJOB REQUIREMENTS:
9 @) p, M9 `: L+ ~% {
· Degree or Diploma in Computing Science from a C.I.P.S. accredited institution.

· Minimum of six (6) years of progressively responsible work in systems development that would include supporting a desktop environment.
& ~, I6 O8 n  d1 Q# v: g+ V, ^3 F
( `: r0 c9 ]/ h! A1 e· Experience in supervision, leading,and managing a team of technical experts is essential.
, W) U/ F  |6 Q# V  H$ ^
" e" `3 o' ^( v; {# v  J9 ]· Demonstrated expertise in streamlining of processes to improve operational efficiency.

* u' F9 G7 O3 d1 E: i· Strong technical, communication skills (both verbal and written) are required.

· Demonstrated ability to plan, prioritize, schedule and execute working assignments.
* ]8 r5 W- t- u) n$ j" C4 s
· Strong analytical, problem solving and project management skills.
* ?: Z8 R+ Z( g& v4 z
2 }8 W" `0 t$ _  c2 o· Strong customer focused approach to delivery of service is essential.
% P& ?: n; {0 P8 o3 X/ F  }
· Ability to work collaboratively with other members of the leadership team to achieve group, section, and branch results.
" y, `1 o( Z1 p( R3 f* @
9 \6 G( j. E/ }: |* w! X9 r! U
9 D# v3 |* Z1 F! E
' y) N' {0 |* t! c8 d/ l5 |9 wHOURS OF WORK:
  l/ n( z; a5 }' A% M5 B4 t
8 h% w) s! T# ?33.75 hours per week, Monday – Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
7 O( U5 t' G- K; P4 y% t9 D$ P
2 G- {, P3 I: B5 f- A! M

SALARY RANGE:

21M, Salary Grade: 038, $37.02 - $46.76 (Hourly), $2,498.99 - $3,156.37 (Bi-Weekly), $65,223.51 - $82,381.19 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.


2 t9 Y. |: x% R* e+ q% o
. |% E* v- T3 z6 Q, q+ ~* OGENERAL:

Civic Service Union 52 members are requested to send a copy of their application for this competition to the union office.

The City of Edmonton thanks all applicants for their interest in this employment opportunity; however, only those candidates considered for the position will be contacted.


2 Y: H) E7 Y5 u1 I6 u0 pOpening Date: 十月 27, 2005
3 ]! ?1 f9 Z- P4 [+ ?+ s0 }: Z# wClosing Date: 十一月 07, 2005
& T; g( L9 h) z% y. R5 [( a$ |

Applications or resumes must reference the job requisition number. Applications can be submitted on-line, faxed to (780) 496-8063 or submitted in the drop-off box at the City of Edmonton Employment Centre, Main Floor, City Hall, #1, Sir Winston Churchill Square, Edmonton, Alberta, T5J 2R7 by the closing date

恭喜发财

ding yi xia

aasoft

upupup!