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, B7 R7 o4 r* [Position: IT Small Systems Specialist 3 w. i, n W0 E* T! z$ b
Reports to: IT Manager * H+ a2 t3 ~, I, W2 w4 A ?' ^
Location: SYSCO Edmonton- O# ]( o+ B9 q4 g$ c
; a1 y; P+ U4 C9 j7 ?Position Summary:* L3 d7 c! M K7 Q$ _) l' w" J& j1 i
The IT Small Systems Specialist will be responsible for providing day to day technical support for SYSCO Edmonton. Responsibilities will include equipment management and support, basic network support and troubleshooting.
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Responsibilities:
/ L9 m v* ?+ B# p9 P6 r§ Provide high level of customer service to internal customers: R, G/ M/ k( b4 Y; p
§ Provide small systems technical support; troubleshoot problems and either resolve them independently or coordinate third party involvement in resolution
0 k- v7 p) l1 t6 _: L3 X§ Hardware and software installation, configuration and implementation
' Z: q* A, K' F, m3 M§ Ensure software and hardware standards and other policies are adhered to at all times
& t0 `: t+ c6 I' `§ Liaise with Corporate IT Helpdesk
, H. W% O& B+ O T9 ?0 F* v§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert1 c+ x! F( A! C3 H: I: _) D
§ Develop and maintain good working relationships with internal and external parties
* y$ f! H/ R* o1 H9 J§ Special projects as required
; X. }& s- K( v& ?§ May be required to provide after hours pager support for emergency trouble calls0 q5 |! E4 ~' j; M& G
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Qualifications:3 x/ _9 U9 ^# W2 X, @- d& z+ T
§ University or College degree in Computer Science and at least 2 years of related work experience: Z7 S. h B0 Z. m7 `
§ Strong interpersonal skills with the ability to work with others and work under minimal supervision, t* M( x" V7 ]1 o$ |& T: \
§ Fundamental commitment to customer service
6 ?6 p- V; } g1 j) ?+ M§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues) \ |5 j7 r0 Q% Y5 C U
§ Proven knowledge of Dell, IBM, Xerox and Lexmark hardware
2 v" o i# |2 N V§ Experience installing, supporting and troubleshooting client desktop software1 I2 \) A2 f6 U1 Q* H; `- r2 h* Z
§ Demonstrated ability to troubleshoot, install and support computer users with Windows 98/NT/2000/XP in a domain environment, Ethernet, TCP/IP, routers, switches, concentrators, Network Management tools (e.g. virus protection, server monitoring) and with Xerox and /or Lexmark printer problems, }* x8 ]( D6 S) O
8 x/ D) a- M8 w7 v5 oClosing Date: September 16, 2005
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A4 M5 d! ~" }Interested applicants should forward a cover letter and résumé to:
; G m/ U) i+ `9 {8 I& `7 w7 CBeverly McIntosh, Human Resources Coordinator& l' N# W& k1 |3 z* \+ T& I
Fax: 780-451-3546
! i9 o% Q/ G f9 K* e1 vEmail: HR.Edmonton@sysco.ca
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. g, @, ?6 O& ]9 A1 `Position: IT Manager : ~. h- Y: s; d
Reports to: Director of Finance & Administration
T( o9 \8 e8 t2 @& dLocation: SYSCO Edmonton
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Position Summary:
& B1 J7 ?% I+ O7 `' g j* qThe IT Manager will provide hands on management of all aspects of the local IT operations for SYSCO Edmonton - managing the information systems on a cost effective basis while ensuring user demands are met. This person will work closely with the SYSCO Canada Corporate IT group (located in Calgary and Toronto). ! k- `% ^. b: D) W& T
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Responsibilities:
% V5 I2 g, e& A& t8 N§ Manage a stable local IT environment ( m% f& w! v+ f" Z
§ Manage and coach staff in IT group+ \' \$ s1 {& e
§ Oversee and provide small systems technical support0 n$ _: K5 J6 [& W1 ~$ G! G2 l
§ Reporting to the Director of Finance and management on a monthly basis on status of IT projects and initiatives, G& i# p0 a D! B
§ Work with auditors (internal and external) – respond to requests, prepare response to audit reports
% E+ q4 d/ |! O* T§ Hardware and software configuration and implementation+ F/ |2 C4 @3 B* S5 V5 ^
§ Manage and track all technology assets including ensuring that all software licenses are documented and adhered to! Z7 H( H( w3 s3 `- q
§ Ensure software and hardware standards and other policies are adhered to at all times
$ j6 ^( |% v8 e# M2 u§ Perform network administration at the domain level; managing user accounts and network access( H4 e3 _* i* n; w2 H
§ Develop and maintain backup and restoration procedures8 t. d6 l& T1 ?- H8 a4 r3 D* u5 X
§ Develop and track IT budget as well as IT capital spending plan
6 C( U5 ^( d( b& u j) x( B§ Liaise with Corporate IT Helpdesk
& S2 ]) Q! J* w9 b§ Become familiar with in-house software applications (AS/400, EXE/warehouse management system, SOS, VRFS, Impromptu, Lotus Notes & others) with goal of becoming in-house expert5 }) S' a0 U" o) V% }& m) ~2 _
§ Provide technical and procedural recommendations to management( F6 S+ T+ A6 \. k' T& L
§ Manage user ID request and approval process in conjunction with Director of Finance
: r+ O/ C$ H3 g" t8 x% `1 V§ Implementation and support of small systems technology initiatives in conjunction with SYSCO Canada IT* K0 i* ]& M/ h. k0 V* G( y
§ Coordinate and support end user training" b Q/ P+ N! G9 o: A# r, J- t9 E$ u( _
§ Develop and maintain good working relationships with IT related suppliers and service providers
4 F" L T1 |3 {0 [3 J( ]§ Collaboration on development of internal intranet and external website maintenance+ O& ]3 i1 L: Z" @) H
§ Manage all printers in the building
* [ A. l* Q8 G# r§ Special projects as required
5 \1 B: _. r ?§ May be required to provide after hours pager support for emergency trouble calls
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Qualifications:
6 [9 q, T; |5 z# {* ]) p0 t! T§ University or College degree in Computer Science and at least 5 years related work experience
. r0 ~7 t Z) q- I( T§ Excellent leadership and organization skills3 f' U: X T b* {" D
§ Able to manage a local IT environment while working within a Corporate IT structure at a national level+ \/ k W2 q+ J3 X
§ Strong interpersonal skills with the ability to communicate at all levels within an organization
/ ?/ d4 U) |0 r0 c§ Strong small systems technical support experience2 Z' W) P& N( O1 R
§ Fundamental commitment to customer service and process improvement; o6 W u9 w& y+ }4 w
§ Excellent problem solving and troubleshooting skills and the ability to work on multiple issues
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Closing Date: September 16, 2005
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Interested applicants should forward a cover letter and résumé to:2 [$ |3 h) `3 A) f/ O
Beverly McIntosh, Human Resources Coordinator. ]0 d$ s) M" x% W
Fax: 780-451-3546* @; Z0 J, D4 T* {1 @
Email: HR.Edmonton@sysco.ca/ a$ Z7 @% r3 Z c: R
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