Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
  \# \7 z6 ?4 h5 K" N5 ]3 N6 G+ z4 E7 iContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
4 E; @7 `$ K+ k5 C8 S9 D•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
% |' l: S0 ]  n7 \* \, z2 Q•        Involvement in the development and design of a trouble shooting tool for client.
2 F0 V' w2 e- c0 w9 [. j) d•        Site services worldwide
•        System training
; R/ v0 {; y' o•        Communicate and translate client requirements in Mandarin
1 A5 q& F, Q1 I9 x. @( b•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
. P2 k* @& s+ j1 }9 h2 ?•        Technical writing skills
•        C++ development skills
0 B7 O9 L2 d% M' D5 w! _•        Software Trouble shooting skills, or the ability to recognize external issues.
+ ?) L* F+ {. L" w" J•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
5 {2 ~2 i. S: Q. m7 T& m•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
! @0 w4 {: `) ~& V3 p/ ]( g( [Experience and Education
: Y6 W4 y! s. ?$ N2 z4 V# G•        Technical degree or diploma
, U: Z9 ?: U) T•        2 years experience in a technical support role
0 u* L# P6 k5 Q/ ]Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.