Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
; m: j$ j5 ~1 a9 n; V- bContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
# I" l9 O4 ]* a1 u: g( OPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
  u6 u* @- Q, G+ A1 |- f•        Identification and replication of software defects  
- r0 {- N* s7 W) |6 t•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
•        Documentation of technical procedures
0 q7 M. u/ q  a' q+ j•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
: q6 s2 W8 N# q8 h1 k•        Responsible for maintenance of internal ticketing system
4 L" D1 {# T' L8 x' {' c% O•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
2 @' S0 {" Y, f! r& [" K) H* ?•        Communicate and translate client requirements in Mandarin
- j9 y: t2 }  |7 n" }5 q1 Q! v. ~3 k•        Work evenings as required
1 U3 p+ E% ]5 s4 t5 ]Skills and Knowledge Required
& W: V! c. j" u8 m; h% O6 R( K1 g•        Customer service skills
. s$ d/ }# {. f# E' v•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
' r" k" M2 L: v( F% J•        Network trouble shooting skills
, n0 |+ @: s5 r( G•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
! O2 Z( c6 b# ?+ Y; }& S•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
9 H# ]4 j9 o8 F, R4 V0 F' S/ L•        Ability to communicate fluently in both English and Mandarin
Experience and Education
  U) u( Q0 x2 z2 E3 U•        Technical degree or diploma
•        2 years experience in a technical support role
3 o+ e6 [* @1 ~8 ZMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.