Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

! ?! D) W0 {( A) _8 \( H# ~If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
; l0 |- B$ ^6 g•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
$ O% ]1 ]5 Q, n$ M) |8 K% ~) ]•        Phone and e-mail support for internal and external clients  
7 A  g$ B$ r1 \- w- Z9 ~1 m6 V/ x•        Managing customer expectations
•        Documentation of technical procedures
; S. B/ m' e1 }3 M0 n! j4 U•        Trouble shooting client network issues
0 |1 f3 `3 n2 e$ G* S•        Optimizing system configurations  
5 y7 Y) d; l/ c" T•        Low key software development tasks (not a requirement)
. [- }* c! B! q7 k' D: [5 o•        Responsible for maintenance of internal ticketing system
' }/ w5 B" ]3 o9 b" B•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
. w+ P- J& a; u5 K5 I•        Work evenings as required
+ Z% w- c! q7 m3 s- d% }" a1 ASkills and Knowledge Required
•        Customer service skills
% d+ [  {6 B2 N: K! W•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
% o1 f, k2 n  j4 ^•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
' J! D1 E/ B: P- \& G•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
% [' w- |  _2 lExperience and Education
1 Z! S+ T2 w: J7 ~7 ], C•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.