Matrikon Inc.招收中、英双语技术服务顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

% g# M- j$ ?: E# f4 LIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
: D4 C2 Q" X2 P/ h' {# b' [9 j' n/ N5 sPosition Responsibilities:
6 F, X: O$ d5 f, v% J5 A4 t& X•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
9 q% Y1 z7 q6 Z" B  K. d•        Phone and e-mail support for internal and external clients  
' i& D* ?2 a  ~' e5 k6 W- W•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
- @. k8 U5 t* b7 `1 m/ P9 C( Q•        Optimizing system configurations  
% A% e; d" W! R' I+ H•        Low key software development tasks (not a requirement)
' Z! u# d4 v& l( h9 r- G•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
4 z. ~( G5 G- Q, k8 C5 f. b/ _( J•        Site services worldwide
•        System training
9 [, {( [. e! j& q& t1 r•        Communicate and translate client requirements in Mandarin
# e9 k, m( o. J' \•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
# C; a" n% V% Y2 `5 D•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
$ w& S6 A% z5 K4 Q5 E•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
0 ]* m2 v8 R& n5 T  i/ t•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
- p! p3 B' [! R* j•        Ability to communicate fluently in both English and Mandarin
3 e% V) e0 H  I: r1 a4 uExperience and Education
4 p8 s9 ]# u- \, o, v; }•        Technical degree or diploma
•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.