Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

: D* U/ W; j& e0 oIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
, U5 S/ ?' L# m0 n. u* L•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
0 ?/ H# Q& A8 _* W  p2 o8 {( C•        Phone and e-mail support for internal and external clients  
3 [6 o3 r$ |+ E, b•        Managing customer expectations
•        Documentation of technical procedures
+ q; @7 ^+ ?, ~•        Trouble shooting client network issues
•        Optimizing system configurations  
  p4 @& J, k( Y8 m  R$ o! L/ I' _•        Low key software development tasks (not a requirement)
& f4 q/ R9 [6 j, p•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
) o& T9 F/ Z* s  O8 b1 ]- l•        Site services worldwide
" U6 I9 v* o& m6 V  g  c•        System training
/ I1 F0 R* S4 ]9 x•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
Skills and Knowledge Required
( `4 }/ e9 l" }. U5 ]5 o•        Customer service skills
/ Y+ n0 o# F% ?: ]5 U$ W4 |, B•        Technical writing skills
•        C++ development skills
# o6 Y) @1 u1 m1 ?•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
, H$ W! I; i5 F; B% w# C4 A•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
( q" @, X% j  @. Z) l6 v7 B•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
6 H0 o' v7 `3 q; a$ X•        2 years experience in a technical support role
/ \5 ?. b5 K- J6 K7 ?, Y- yMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.