Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

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Technical Support Representative
0 B, ]- {% K$ V( G) a- f' E2 dContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
, j  @# M, K7 }% a& KPosition Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
' O2 c# h& A7 a3 [" R+ y$ v% ~•        Identification and replication of software defects  
& i" C4 o' T+ b6 a: @•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
4 V) D2 t! ]. j+ H* \. D% E4 H•        Documentation of technical procedures
3 I- d% X! }5 w4 Q9 L•        Trouble shooting client network issues
! o0 @% |0 g% |. T" E, p/ F2 M& w4 K•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
$ q  X1 b/ X; \5 @& R+ L( a" J•        Involvement in the development and design of a trouble shooting tool for client.
0 }2 o2 l- i1 n! b2 r5 D•        Site services worldwide
. G# v- ~: M' k8 g5 [9 S•        System training
% S: w8 {3 w' x8 E5 s) e•        Communicate and translate client requirements in Mandarin
" b  n3 L5 _# G•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
4 E: o- D1 S+ H& j0 H•        Technical writing skills
•        C++ development skills
4 F0 y( O# b7 u+ a3 X" ]•        Software Trouble shooting skills, or the ability to recognize external issues.
, Y) @$ ?! \9 W2 b•        Network trouble shooting skills
  s2 Q6 s2 I* g•        Excellent interpersonal and team skills
•        Comfort dealing with multiple and varied assignments
* \  c4 I. X: C. Q: [4 r/ V" B•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
+ B2 R" h! @' z- L0 H) V; W•        Ability to work independently
1 k- u2 `9 V  X, P9 y( b4 {•        Ability to communicate fluently in both English and Mandarin
" a" x" v# _$ V$ XExperience and Education
* _1 x/ z! p! x# o3 f# f) p9 D•        Technical degree or diploma
•        2 years experience in a technical support role
8 ^3 s, D! u& i. @8 i8 ]Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.