Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

% ~3 @) D" v8 A: \# r2 l' gTechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

& N: a- V' b. a: F. E3 EIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
. y4 I$ I$ d8 U) p2 P5 |% [Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
. p* p% _) K  H8 i8 I( ]•        Phone and e-mail support for internal and external clients  
•        Managing customer expectations
& H4 ?* t% G* H2 w$ C: s3 k- N! n•        Documentation of technical procedures
  f& m9 x& n/ r- k•        Trouble shooting client network issues
•        Optimizing system configurations  
; ^1 j4 |3 _2 O, e•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
. S8 }  l& I$ t" K, J•        Work evenings as required
2 j. _* v2 i+ l, |- N) ~* zSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
% k/ y$ d  C3 z9 n" d- g& [4 d9 ?•        Network trouble shooting skills
•        Excellent interpersonal and team skills
3 z$ y  d9 I/ e- x0 m) L•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
•        Ability to work independently
0 N7 n& [) l# a, b& C) n# C•        Ability to communicate fluently in both English and Mandarin
: P9 T; h/ @5 W2 `Experience and Education
' @& x; d+ Z# r, H, H! g, Z/ I7 l•        Technical degree or diploma
; {" P* h( J! T1 e5 ]6 S& X0 |•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.