Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# i8 L$ U+ S9 x& c: j
Technical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
6 O0 K, o) m  ?6 I
If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
: \# G- Y6 P$ V•        Identification and replication of software defects  
7 K" S2 b3 U7 n  z•        Phone and e-mail support for internal and external clients  
* C; E0 v* p+ F6 `  J+ }•        Managing customer expectations
•        Documentation of technical procedures
•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
' i/ L7 _/ w: b0 F* r* k8 @•        Responsible for maintenance of internal ticketing system
/ c* \* X3 |& H/ P2 Q/ v7 J•        Involvement in the development and design of a trouble shooting tool for client.
7 {' P6 s# _2 l  ?+ M1 d: \•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
2 c$ Q0 r& z' X•        Work evenings as required
6 Y" ^' c2 _# ^5 m! ^1 \* kSkills and Knowledge Required
/ i. x6 n6 r4 S3 V) r& j! f3 t+ _•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
•        Network trouble shooting skills
•        Excellent interpersonal and team skills
$ M9 w0 H9 u4 K6 d' l. y  D% F1 K•        Comfort dealing with multiple and varied assignments
# t" x/ |0 ?6 ~7 f* R# r0 L•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
0 o. [+ w# O6 L( V•        Ability to work independently
•        Ability to communicate fluently in both English and Mandarin
Experience and Education
7 b1 ~& G: ~8 L' m& B" P•        Technical degree or diploma
: _, W' b8 k+ j2 L•        2 years experience in a technical support role
Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.