Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

# f2 v2 z( _; i* }6 oTechnical Support Representative
; _' E0 c! q. OContact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com
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' w! d- Q$ y2 J: `% x: KIf you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
Position Responsibilities:
•        Installation, configuration and trouble shooting of software for process control
* K. m: v, Z2 ?8 d•        Identification and replication of software defects  
•        Phone and e-mail support for internal and external clients  
. Q2 [/ q4 p7 G- C•        Managing customer expectations
2 A+ j  e9 y+ ^& G3 ?•        Documentation of technical procedures
•        Trouble shooting client network issues
+ n0 |& e+ [9 B  c•        Optimizing system configurations  
, f3 j- d6 Y& O; T  ~/ g•        Low key software development tasks (not a requirement)
% h% _0 C3 a5 P4 a0 a) _•        Responsible for maintenance of internal ticketing system
( u& D0 Y( p1 T+ `3 _! v0 g•        Involvement in the development and design of a trouble shooting tool for client.
1 r- r. a$ Q9 U; [) T8 K•        Site services worldwide
' a. m* ]" V/ n$ P# Y•        System training
. m# _" O) `; A0 j5 C•        Communicate and translate client requirements in Mandarin
•        Work evenings as required
. Q6 x# a4 g+ nSkills and Knowledge Required
•        Customer service skills
•        Technical writing skills
* q  ?# k5 E. B9 ]& R9 p% A$ b•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
( a5 a. h0 [5 w( O1 p9 A•        Network trouble shooting skills
& s: U. p6 H5 A- I- }5 u! v, x•        Excellent interpersonal and team skills
* d7 {) O8 d3 n! J' U•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
" A  c. [. Y  ?•        Ability to work independently
, l" I( Q' W" y% o•        Ability to communicate fluently in both English and Mandarin
* n) G  N: a# u& Z2 p/ GExperience and Education
* y# H5 V6 v  Q7 ?$ \8 \' h. K•        Technical degree or diploma
•        2 years experience in a technical support role
% P4 ^' U# f0 V! V& Y* |Matrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.