Matrikon Inc. 招中、英文双语技术支持顾问一名

MTK

' H9 O% t5 d0 W+ |3 ^& ATechnical Support Representative
Contact Info: Erin.Ramme@matrikon.com; Jane.Zhang@matrikon.com

If you have the ability to communicate fluently in both English and Mandarin, a passion for excellence, and entrepreneurial spirit and a desire to play for a winning team, then consider Matrikon for your next career move. We can offer you a family friendly environment, best-in-class industrial technology, significant advancement opportunities locally and around the world, and an opportunity to become a globally recognized expert in your field.
( K  p3 T4 I( N+ y& Q  r: g6 jPosition Responsibilities:
9 o) Z* B3 M0 [7 W7 E•        Installation, configuration and trouble shooting of software for process control
•        Identification and replication of software defects  
- W  b) m. O4 H' p•        Phone and e-mail support for internal and external clients  
8 M# R4 k. @' x2 k, k: ]0 i•        Managing customer expectations
•        Documentation of technical procedures
6 a, u$ a) s( w/ p•        Trouble shooting client network issues
•        Optimizing system configurations  
•        Low key software development tasks (not a requirement)
•        Responsible for maintenance of internal ticketing system
•        Involvement in the development and design of a trouble shooting tool for client.
- ?7 X4 A8 a2 i0 y' \8 Y•        Site services worldwide
•        System training
•        Communicate and translate client requirements in Mandarin
2 [3 c& x5 n% [' _5 |; p# a! k•        Work evenings as required
Skills and Knowledge Required
•        Customer service skills
•        Technical writing skills
•        C++ development skills
•        Software Trouble shooting skills, or the ability to recognize external issues.
/ k7 [% Y# u" F+ @. Z2 O# N•        Network trouble shooting skills
•        Excellent interpersonal and team skills
" f0 [# X- `0 g6 d4 p9 f•        Comfort dealing with multiple and varied assignments
•        General knowledge of databases and SQL (this would be preferred, but is not a requirement)
4 [- h& M) _! D% i& E+ ?4 e# i. J•        Ability to work independently
& I+ P! K) L, o4 g# y# s' |: A•        Ability to communicate fluently in both English and Mandarin
Experience and Education
•        Technical degree or diploma
9 n$ D8 Y& A! M' J6 i  v% ^& h•        2 years experience in a technical support role
) ]8 C8 P% j  F: l! i0 F, Y8 S9 KMatrikon values Innovation and Creativity, Passion and Drive, Care and Respect, Ownership and Integrity, Persistence and Commitment; if you can identify with these values, you will thrive in our environment.