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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; a* |5 l9 A0 L/ p) T

7 l" |4 u3 D! g7 r! j( M  fIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................2 E: j* {$ ^4 n6 W
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......# e& s5 W: i: i
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.' u% X/ F8 H5 v4 z
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.$ u! N! `+ F' Z* U* o

' e$ [. X; l& N* N3 ^+ EBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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  T  \8 s' l3 F+ j: l% D6 W. QISSUE THREE:UPS# K# p, n+ D5 g

) j* l) q2 p& F/ w1 A" O$ @TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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" r3 S$ j( o! t! i3 sLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......6 g. h% F% _% u% b1 ?1 \( S; ]
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:! P5 k; U" ~' p" k

6 \1 i9 s+ [$ A1 B- O, ]- F. n* xat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!2 [) L* J0 U; i: T( l; \9 t* \

9 C; l3 M7 I7 |8 hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.! ?7 N; b+ O: ^- U
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ISSUE FOUR:BMO. H" p: H7 G2 ~6 W) g8 H$ s

  l; @6 Z: E" }  B4 G+ p/ n; @: K8 ]BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!( B3 e# ^% T2 C$ ~8 c  e- ^/ p
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I really learn so much NEW today...................1 p4 h: g7 n. G1 b
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。4 N  s- g8 a4 q6 Q* @
所有UPS的良好時間規定,在這邊都不管用。
3 I; Y' L3 n- w+ Y& w1 a, r因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
) O; k2 p+ u/ @$ Z2 p  U剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
* n' Q' j; f6 {- ?也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!( j- X8 ^! ]* ^, D/ |) ^5 a
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator* ]* c3 ^& z! d* P8 `
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator! n( ]3 W- s0 c2 o' d0 O
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
& _% i% \  S- _Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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6 Z) t2 `  M" `1 }. ]# [& d% ?最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!9 S' K. ^0 {, ~/ A
(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。* f* D* B& X* Q' t/ J" |/ q, i% d- |
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! {' T0 m2 v0 ~$ R
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在那時候我瞭解到一件事情
3 ?" d2 D" B3 E" K( v: G& v+ v就是這邊的郵寄服務是一個nightmare( S4 C5 O1 X* g! W  Z
這件事情,應該大家都有經驗吧!
) ?2 H1 _. H" D# \2 A! N' i% i對我來說,這是在Ft. Mcmurray最不好的經驗了!# L: ^9 L' {: _8 m  J
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
( v; N: U" R- @日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。& u$ l) k4 Q; h- p8 v( R( w* t
所以我還是選擇天天笑的過日子好了! / M4 o# y; r; T  \1 a+ |. m* ~
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe- o$ L7 X# `5 f( h9 W' t) ]
take it easy
1 n) o3 ?) C3 _, Ulife is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.4 A: ]; r  m1 t+ P
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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7 [0 O: b1 i4 t2 x& h$ H以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商* s2 |- R' f+ L' V
服装批发-上海919服装批发基地
8 h) f$ X8 H3 e! e* C! i  x张力仪-专业生产张力仪
; z, N3 }" Z) N' c服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing  ]$ T, P$ L* B1 t

6 u) D5 m* n2 }不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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