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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"& L" x$ j0 u& ?6 |9 f

& z" Y: C1 Y2 qIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................# s2 K) D% m- ?# x
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OK,,,,,,,,,,,,,,,,,,,,WAIT....................
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ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
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Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.9 H( n0 c9 ~+ W. {

' L* K, C. C7 n; f+ ^  {! O, i9 Z, hBE CAREFUL AT EACH PAYMENT FOR CELLPHONES.; g0 d1 \$ [/ t
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ISSUE THREE:UPS
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TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.3 e3 j. @  Q- J9 w3 O. a4 B& d7 L& p5 e
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......
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* p8 [5 _4 u8 S: x; y' ]7 qTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!0 y  ]$ F! `1 ~2 }+ F6 r+ ~1 C
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at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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8 h* v$ E  ?! B  \0 l8 qISSUE FOUR:BMO
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, ~# h/ p9 n% Y( C' B* uBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
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I really learn so much NEW today...................- s4 j- l* k. C( n- d9 B
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HOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
, g+ U( M; f; {6 }8 F) ^% \! P所有UPS的良好時間規定,在這邊都不管用。' j% M% }. D! [2 B; p; {( n- ^
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
+ ^0 x& q# J! M! u+ J/ ]: s8 d剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
0 {6 }9 p$ N2 N4 [) ^也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!0 V  m9 u* q# X# t
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator& z% M" f, E' a1 P- S. u
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator
4 L6 s/ ]$ n, h  @* ]有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
5 }3 J; N) ^& V$ O9 pDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。0 s/ C  e: X/ y9 q

* m$ R( H- ]6 Y8 i8 F8 X2 q" |2 K" }最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
7 O- f. \( i/ P9 x2 O0 C" d1 ?(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
( S3 l4 F5 O  ~" x: F# B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?" Z; d- a* C6 t( a6 I

$ ]1 J4 h) p% a/ c% c4 K0 A在那時候我瞭解到一件事情( ?) p" c! ^/ ]) i4 `
就是這邊的郵寄服務是一個nightmare# n* R( g5 N2 B3 J, _# L
這件事情,應該大家都有經驗吧!; H& u( g: @# \
對我來說,這是在Ft. Mcmurray最不好的經驗了!
9 U5 [4 ~: V. Q7 @9 \6 y不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!. g6 K: W9 y: p8 |) G
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。7 p5 c4 y0 |2 a' ~; r1 i" |2 ^
所以我還是選擇天天笑的過日子好了! 0 P/ N; J6 S% T+ m' O. N

4 s8 v0 j+ f' G% p但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe. k6 s0 A# ]4 m: G8 |! @- E$ G
take it easy
# K6 I# a: h; ]life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
& n: S7 e& C* {+ a- _9 b5 R* XLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
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以速度慢 逐渐被淘汰 -效率低
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想我们的敬爱想-我们的敬爱的敬礼!
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搬场公司-成立最早的优质的上海搬场服务商
- }8 E& ~* i$ H9 A% Y9 A# Q服装批发-上海919服装批发基地
. C) }) d' K1 t5 f( l* O& ?( y8 O# g# l张力仪-专业生产张力仪8 v7 E) @! @0 u5 J( ~% u& {! y/ r
服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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" p# k  K+ ~1 x$ m( X3 Q不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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