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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................9 Z; K- z: f. u* F# j
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OK,,,,,,,,,,,,,,,,,,,,WAIT...................., b. x- j# m9 B1 F" Y2 a

4 v7 G7 c+ I$ x- o( lISSUE TWO:FIDO.......# `- u9 V% F4 |* k" M

/ H( x$ H: A# A! Z' u7 G( X( lIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.3 |! m+ b+ d0 `0 M! _* A

/ G* T/ U* \3 [6 c% [! ~Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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ISSUE THREE:UPS7 Q5 Q/ J6 \# g$ r) `$ U! S

3 @' P/ t" f5 T" CTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
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2 S7 s, ^9 X8 R' L: J. |( ZLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......' H4 t& U: z, ~6 V2 b
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:
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5 f( y' i8 `7 Y( U3 Nat 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!( s$ \% \4 ?8 g0 \. }1 p

, [3 O4 p4 c# A3 cat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.
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% f. a; {0 ]1 @2 K: g: U. k3 oISSUE FOUR:BMO7 j! v" q  U# e& o2 A8 k3 v

5 [4 O$ L1 N0 H0 ?* dBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!$ E7 y9 q8 Q/ I. ]
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I really learn so much NEW today...................
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7 [0 {$ t% ]8 ?- C9 EHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。( E2 Z$ c, |! e; w4 P
所有UPS的良好時間規定,在這邊都不管用。" ?6 B) o3 N! @  R9 K
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
4 g5 k) {- j# s6 C1 t8 j剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!& g/ _- }2 }# |9 v+ j. \! L
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
( r7 C; o# W/ \3 a! Q5 D% I再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: T7 F( x) E# b1 Y$ O2 j
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator1 L) A5 B% E* u! ~( [2 j
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
$ G4 ^9 K9 _7 r) L5 e! K" O3 K- B4 EDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。. [% {0 \) V( k  l  [3 P

  ?! x; H& V- ^- i: y最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
8 q9 V+ p; U- L  k(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
# {3 [) ~, s8 b再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?5 R* r) s% f% C( N

5 R, b# d. U) \* y' Q. Y- q) y在那時候我瞭解到一件事情$ j, O: E" L- ^" I: U4 e2 b: _0 c/ w: n
就是這邊的郵寄服務是一個nightmare
  v0 r# }% O9 d/ B& n這件事情,應該大家都有經驗吧!
; u  x* @5 n5 ^8 @對我來說,這是在Ft. Mcmurray最不好的經驗了!
# @$ c+ [* K6 ^  ^2 m2 e- i不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!; N; Z+ b, S6 S
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
9 E( O: L8 X' g5 \# _所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe* `* N/ o# W( r5 ~( i% T
take it easy- o% Y) i; w" [$ v2 |! n/ d
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.3 _$ R9 _5 P! d# B6 V; g8 z
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了  z# G& d. X% K( o
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. F- V$ |/ y: f. ]+ _- e& x以速度慢 逐渐被淘汰 -效率低
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( ^/ i" j3 y: P; {+ E" r5 v8 N+ ]" F想我们的敬爱想-我们的敬爱的敬礼!! r$ s* K) O" [: {5 z3 Y

/ u% \% S' v$ Z2 J0 N' C搬场公司-成立最早的优质的上海搬场服务商
% l/ b- l9 R3 B' @- E服装批发-上海919服装批发基地- K  L# H1 y$ \$ s6 }
张力仪-专业生产张力仪
2 u" J1 X# M2 Q1 Y% h服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
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4 t- i2 D9 N( p! v+ v/ o2 o) L不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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