爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3125|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"$ W! G: \& S1 l, Q; S. Y

& H" n5 n0 N% ~5 F8 }4 |In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
' G. s! K- O7 G/ _% x
  z7 T" H( T9 d+ x6 A* B9 _9 ZOK,,,,,,,,,,,,,,,,,,,,WAIT....................; Z* y% F( ^! Y# [% K: A  w4 P
! C9 [" }; y3 t' Y0 E" r! @
ISSUE TWO:FIDO.......
, J; z* M/ _/ l" V
9 t& H) n- u5 q: p' ]  KIt is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
: V: K. A0 j5 q- K* v% y2 c8 L+ H, e; B
Still now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.0 F6 m1 }- n" P8 x2 t; K$ {- j/ |
" `8 \3 S5 Y3 U# ?  U
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.! N/ d2 b- N7 X3 B) U

" F3 M: K; j' z  fISSUE THREE:UPS1 j- q& U' g( ^- o9 \$ u
" u9 M. L0 g( N( U4 U/ [; J. [
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
+ a# Q* Y1 \. e, w
0 `) D% J" }# `) A- jLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......! P2 D9 ?( ]5 c- y% i8 L8 {

7 {4 M& G9 y. M; i+ L& K  Z1 ^TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:8 l3 x1 E! X4 j- _8 n9 l, O8 h  K1 ^; ^
- U2 h8 `/ n& Q  Q1 ~; m7 K
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
/ y4 R+ z% w2 S* A& W; D2 q8 `" f5 Q8 T; O2 w# u; H- U5 C' k! v3 e
at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.1 p& z; b7 v  O+ z6 p" m
* g: e# p. X0 C+ c, s6 l
ISSUE FOUR:BMO# ~% X2 a6 w( T% C4 i5 C5 c2 b

; N) e1 n  i* x" B9 oBMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!4 n' j$ t* P$ a# f1 c
/ {0 X6 N- x) _
I really learn so much NEW today...................4 @# B7 F1 a3 F7 h# ~
5 ?) ?+ R" M+ L; A5 u
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。7 k3 g& e1 @% |: d  F9 X
所有UPS的良好時間規定,在這邊都不管用。
  C3 i4 G9 T) F: X6 @" @" f- x2 Q因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
! E: l7 b% k/ {# z5 [: e剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!. W: V9 K: U) Z, k
也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!  N9 k2 j0 B: }% k& [9 S$ f
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator: O$ Y5 w0 o& X; `# C: v
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator* |: F) @# a/ f
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況0 C: Z" W8 C4 Q- e: N9 C0 j+ }' D
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
( g% U- W3 G) N( P
) T1 o6 U( |- e$ _; q最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& j4 J9 B, k  l, J, g- Z$ Y(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
* |- L; W) g- X$ @( B再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?2 |/ F/ f3 u0 s" x

$ ~: A" e* f6 ^在那時候我瞭解到一件事情  H( ?1 \% H/ S4 ?4 U
就是這邊的郵寄服務是一個nightmare
% g' x& B3 U1 m6 S" k這件事情,應該大家都有經驗吧!
+ g2 D5 [% g1 S9 Z8 t, U對我來說,這是在Ft. Mcmurray最不好的經驗了!, Q7 [- c4 d6 V
不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
, b, Z+ H# F2 |/ R  X  N3 F日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。: l* [7 D8 B; N. K) _" P3 u
所以我還是選擇天天笑的過日子好了! ( M; P. A4 _5 u+ s* @5 s& g, W, y
0 {: O1 v8 H! U6 b
但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
* ?5 ~. I3 H3 k$ i* Wtake it easy
8 h" z5 L1 d1 G) klife is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
1 n4 K) ~3 f5 A) G# RLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了" l3 W) o6 R% m! ]4 g

( g6 \: @" m4 r$ u
% y/ f- A$ A7 L7 y7 z以速度慢 逐渐被淘汰 -效率低 8 p0 w1 J: R, L

& E, W: E% k1 }: Z+ i
4 Q9 C* }  ?1 `# C0 T/ Y
3 i8 {1 s6 r1 {+ w5 k5 u7 S% L' G2 `* w* e

1 ^9 l' ]( z4 I% {0 S! e+ B* G- o
  B8 S+ \5 F. K/ h1 ^/ Y8 F想我们的敬爱想-我们的敬爱的敬礼!& d' C. d& k& O% B/ k
* c2 V# c5 j) L0 J# X5 C) T
搬场公司-成立最早的优质的上海搬场服务商
' [! L( i. P% J2 ?$ k服装批发-上海919服装批发基地
4 F+ \  X" k" t. x9 J/ e& h张力仪-专业生产张力仪
/ X4 J+ I" S9 Z: C# o- V: a服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing
! F+ b$ p0 W* z4 y1 D3 h5 Z# ^8 y2 t! c, u' P, }5 I; N
不过上次在dell网购后,purolator的delivery还可以,没有耽误。
大型搬家
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-2-14 21:01 , Processed in 0.129619 second(s), 20 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表