爱网家庭旅馆 爱网家庭旅馆

埃德蒙顿华人社区-Edmonton China

 找回密码
 注册
查看: 3344|回复: 7

The whole COMPLAIN day in FM....pay attention to each penny !!

[复制链接]
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"7 z$ h+ G9 R: z+ t! r4 {: @

/ t2 B- L0 {# H0 B. u+ eIn the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................
; ]! y7 Y; F3 I  I. f5 r' A" n4 l+ \4 L) H8 t
OK,,,,,,,,,,,,,,,,,,,,WAIT...................., ~) A( ]2 A( O0 h; W+ F: M6 I0 W

8 Z& o6 A' y, n0 j+ {% l' e7 uISSUE TWO:FIDO.......
% v  O+ j5 j# Y) j, b8 n: q, z: |% C6 d$ ]6 X* p7 i$ O) ?" u
It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.
. n# k0 }' H  Y( F
3 j. [) P1 e, b; ~! TStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.
, Q. ~+ R- ^* Q" j4 b) g* ^: `% o1 I1 @6 n/ b2 u) W* h4 E0 y
BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
# \' _  c* m, \' f% V; P3 @) Y+ B$ F, l# R2 A& `: n/ Y2 G
ISSUE THREE:UPS! S( ~2 ?! U. P* [4 M' @
  A8 {, ~( F" q! d; `
TODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day.
% q$ Y0 h5 B- B4 T
) r% `6 x  y4 K% E( nLast week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......  r5 J: T, i8 {$ F

$ B" r5 j1 U" U% i1 m, K  KTODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:5 T; F- g4 q6 H7 j
) e% \( }  u8 N
at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
- u! @  ?" F7 z* r$ @/ p1 g1 i
1 i7 L" r, K- g3 Q, h9 Hat 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying./ S( s; V: r# h- p" @! a: }
6 D( C( j) O6 {+ E" j! Q8 w
ISSUE FOUR:BMO
+ N% b5 _' ~* i, `8 M! {9 z3 p, n1 `0 f7 [! m0 i- E: z3 T8 [
BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!
2 \5 B7 h* k, N$ m# e, `! J: R
, E: v/ _. q& f2 @2 \( i4 mI really learn so much NEW today...................- N( n" x9 ^; F! K/ Y" T
8 Z' M" E6 j7 t2 B
HOPE EVERYone can save each penny in the dangerous society............MY GOD!
鲜花(0) 鸡蛋(0)
发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
" m; D8 i4 v' r  B7 _2 `2 a所有UPS的良好時間規定,在這邊都不管用。
7 A9 ]' w8 Q$ q! A因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)0 O0 G0 }0 U4 [+ a7 q( P2 O
剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
, _% L' P  t- Q6 x8 S也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!# R. D5 e. k" ?6 j$ z# c; o
再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator
1 a( p4 O4 y* z% e後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator7 ?. k# F9 {) d& e: j0 I4 O
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況9 _6 J* I& `4 O- y  Q  j  U
Driver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
- ]8 p5 M' I/ K* H3 ?' J+ c6 A$ d7 j2 A; \7 C0 B' t+ B
最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
' i( g9 c1 Y8 Y- C  R, `! M(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。. L* |9 G( r9 ^0 k4 A8 P9 Q
再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?
( X* A) q6 s  y, U9 }* S; [( i* @1 w9 q( ~6 S" t) }! i+ H; _
在那時候我瞭解到一件事情. C1 k  x2 k9 S
就是這邊的郵寄服務是一個nightmare/ R# W( T3 W2 m
這件事情,應該大家都有經驗吧!
# ]" y/ c2 O! O: _% g' U對我來說,這是在Ft. Mcmurray最不好的經驗了!
6 {5 j* N9 ^% D7 [% R% H不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!
& }: g; p( A' x' v7 v) U! R日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。
2 g, d* z% f5 O* y! |. w0 i所以我還是選擇天天笑的過日子好了!
- H/ m* G1 ]% b( J% N/ Q6 {- j
( r! K) Q+ v6 w( N. f4 U4 Q4 t, u- j但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
鲜花(25) 鸡蛋(0)
发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
鲜花(1) 鸡蛋(0)
发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
9 Z. Z5 O3 A4 x2 U7 _; B/ Ftake it easy1 a+ ^, p: N2 B- g- l
life is life
鲜花(0) 鸡蛋(0)
发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back.
+ j3 e1 G7 }# p* nLast year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
鲜花(0) 鸡蛋(0)
 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
鲜花(0) 鸡蛋(0)
发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了
8 Q2 F. W5 D( \* F( w& V3 F
+ g4 x, R. s" A/ W4 {& d9 @
% M3 P' D: x6 A/ m7 f) D以速度慢 逐渐被淘汰 -效率低
& C% x7 G" P/ W0 `! J/ F
, ~- x' J) d; T: k2 y& \. @0 Y' T: p7 }& q# _& C5 L" G

) Q' U& s- b9 w* F3 `
0 a( E% |! S  k7 |* I
3 G& o7 K5 H& c' I- |7 V% H. b: c$ Y- |# @$ E; F
想我们的敬爱想-我们的敬爱的敬礼!
* E0 \1 }9 I9 J7 c8 {
; l" n2 `1 [! }' h2 v搬场公司-成立最早的优质的上海搬场服务商
9 t& @- Z4 L2 x# X服装批发-上海919服装批发基地
7 {- o1 z: w  e& ]9 h张力仪-专业生产张力仪+ k" X# b6 Q6 D( w
服装定做-上海最大的服装定做基地
鲜花(25) 鸡蛋(0)
发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing) _. g! e, _& W# {3 T6 I7 ?

+ }9 d; i* l8 t7 t不过上次在dell网购后,purolator的delivery还可以,没有耽误。
您需要登录后才可以回帖 登录 | 注册

本版积分规则

联系我们|小黑屋|手机版|Archiver|埃德蒙顿中文网

GMT-7, 2026-7-28 02:26 , Processed in 0.136161 second(s), 21 queries , Gzip On, APC On.

Powered by Discuz! X3.4

Copyright © 2001-2021, Tencent Cloud.

快速回复 返回顶部 返回列表