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The whole COMPLAIN day in FM....pay attention to each penny !!

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发表于 2009-2-20 23:08 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
ISSUE ONE: CRA........."WAIT"; |1 m1 I5 K  L- k. N/ T; I1 n  V
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In the early morning,phone CRA to ask "whether university health insurance charge to international student can be counted as expense ?" .THE receiver told me "WAIT,call this number:1-800-959-8281"..Then i phoned it.They took more than 10 minutes to discuss my question,said:"WAIT,this number may help:1-800-267-5177".Then i jumped to another number again.I want to confirm my new address here,they said"why not confirm from the tax center?" i said there is no contact method online(St John's).They said"WAIT"Then came back without any phone number:"it took couples of days.You may check two or three weeks later."I got shock"i mailed them last week."Still the word:"WAIT"............................8 L4 l, I1 Q  B$ v

/ H* Y7 V5 N" a3 M0 ^" G/ qOK,,,,,,,,,,,,,,,,,,,,WAIT....................
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$ f' f) \. [3 f' [ISSUE TWO:FIDO.......
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It is a serious problem that what their customer services said are not the same.Once i moved in and needed to change a new number,they said"NO CHARGE".How ever,i was so angry that "THEY CHARGED ON MY BILL".i phoned them and they modified.MY GOD.9 k+ h/ Z( H6 T$ E

( x" U$ P& \8 U9 d6 r# wStill now.some customer services said:I am using Edmonton service.But some said i am using Fort Mcmurray.Actually ,before getting the BILL,they did not tell me the fact that there is NO FIDO network provided here.So there is no point that i can benefits from the unlimitted incoming here unless i pay extra fee to enter the ROGER net work.MY GOD.I WILL NEVER TRUST FIDO ANYMORE.1 F, S1 d/ C( e6 Y
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BE CAREFUL AT EACH PAYMENT FOR CELLPHONES.
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, q& a% p' n5 `  ^% D+ rISSUE THREE:UPS% a8 N4 n! L& ^* ^+ S

5 w) T8 ^% |, U5 j1 `& kTODAY I WAIT AT HOME FROM early 9:00 am till 8:00pm for my package delivery fromUPS.However,there is no news from them.This is the reason why i cannot go to BIBIL STUDY.This is the second time i wait for the whole day./ u& n' r; ^' n) u* e
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Last week:They phoned me and said"The service hour is 9am to 5pm."Then i waited till almost 5:15pm.Then ran to find friends upstairs,however i got a notice at 6pm when i was back.WHAT THE HELL!I phoned UPS,they said"WE OFFICIALLY WORK TILL 8pm"OK......5 X/ v: d' U2 W, n; a( ^; b3 u
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TODAY,i wait for the whole day and even phone them at 7pm.Let us see what their explaination:( _; {5 `* \' Z9 w4 H
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at 7pm,a customer representative said:YOUR PACKAGE HAS SCANNED AND ON THE WAY....................SO where is it????????????PLease be honest!!!!!
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  X& _7 ^9 }8 N  P( @& ]0 p, [at 8pm,i did not receive anything.They told me:SORRY.WE RESCHEDULED.BUT THEY DID NOT REPLY.I was extremely angry " i checked the package from UPS,i do not care your internal issue.UPS needs to take responsibility.I need to talk with supervisor!" They are a little more serious.EVEN IF THEY TOOK MY PHONES AND GUARANTEE THE DELIVERY TIME ON MONDAY AGAIN AND AGAIN.i am really disappointed..................cannot wait crying.  k8 j  F% l5 h) A: N: @' n
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ISSUE FOUR:BMO, C9 k/ j1 H3 h! k( O
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BMO is the sad ending for today.They charge me 25 dollars for my statement  balance  is more than  my credit limit on Feb.18th.I  REALLY did not know there is such a rule on that!!!!!!!!!!!!!!Another surprising part is ,i asked "IS 18th the specific date to check the statement balance?" He said"WAIT " and YES in couples of minutes.COOL.i learn so many things new in the whole day!!!!8 I' y& R& T) _  e/ ]' W

% u5 J: F  Q- B. C  }9 iI really learn so much NEW today.................../ d8 c2 ]) f- x3 X

3 x" C; u# `$ H& g- WHOPE EVERYone can save each penny in the dangerous society............MY GOD!
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发表于 2009-2-20 23:44 | 显示全部楼层

UPS and Purolator

我從Florida搬來的時候,也是用UPS。
& l) i2 e$ D3 M所有UPS的良好時間規定,在這邊都不管用。4 @& p1 r) |+ y
因為UPS在這邊是subcontract to purolator (不知道有沒有拼錯!)
1 p* b) b5 f+ {" n0 `7 w剛搬來的時候天天在家裡查行李狀況,等行李,結果等了幾天,也沒有人過來。所以打電話給UPS,結果UPS總說不清楚狀況。明明東西就是在Ft Mcmurray,還可以跟我講在Edmonton or其他的答案!
# w% G1 X( U( m& ~, _5 p也有請UPS再遞送一次。UPS理論上就請Purolator再遞送一次!
  G5 o" J/ }! w再等一週,結果還是沒有事情發生。剛來時,根本也不知道什麼purolator8 s6 n8 X& {0 m
後來是問了另外一家快遞公司,才知道UPS在這邊subcontract給purolator) m& w/ o! _/ C* B4 J
有一天上班的時候,剛好看到purolator的卡車,就在那邊等driver問狀況
4 Y+ ^1 y" q/ z  y1 PDriver說他們身上沒有電話的,所以你一定要在家等。他叫我最快的方式是自己過去他們公司拿。我有15箱東西,我自己根本搬不動。但是後來發現UPS跟本無法讓purolator再送我的東西到我家。
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/ E/ }5 N) h& Y0 h. M( D2 P最後我自己去他們公司搬了兩、三箱。看到很多箱子的狀況都是很慘烈,裡面的東西也是!
& w) Y$ [5 a. z, M  L9 g2 C* [(箱子是跟UPS買的喔!) 然後讓同事開著公司的truck再繼續把我所有的東西搬回來。
+ N+ O9 v( A  m+ ^再剛來的時候發生這種事情真的是夢魘。因為想要找人幫忙也找不到人?! M. z" i3 q7 Z/ p- n

( a& U! X; I/ u( X在那時候我瞭解到一件事情
% n0 W7 p4 ]6 i% z就是這邊的郵寄服務是一個nightmare; c: \! w+ u5 K+ I. v4 M4 f
這件事情,應該大家都有經驗吧!
7 O5 _* F# u" D4 a7 z# M% S對我來說,這是在Ft. Mcmurray最不好的經驗了!
& D! H3 k  A7 H+ b, P. s% I不過,話說回來,之後寄東西或是收東西,我就也習慣東西會晚到,所以也就是等!( U) I1 K8 }7 b1 @, ^, B" A
日子總是要過的嘛!天天哭也是過日子,天天笑也是在過日子。* `3 b# ~9 Z& C5 s4 }
所以我還是選擇天天笑的過日子好了!
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但是我還蠻想要問問,如果要寄東西,哪裡的服務會比較ok?
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发表于 2009-2-21 05:56 | 显示全部楼层
在网上购物后,隔天查电子邮件order就被取消了,因为是FM没有办法delivery。。。
大型搬家
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发表于 2009-2-21 08:33 | 显示全部楼层
老杨团队 追求完美
That happens to everybody, hehe
' f+ [9 R; {, |take it easy& N9 ]9 C2 P) g# c
life is life
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发表于 2009-2-21 12:31 | 显示全部楼层
Call UPS customer service and ask for compensation,  you may get some of your shipping fee back./ T+ e$ ^. j8 t9 h* P4 n& O
Last year I ordered a set of winter tires from the US and used Fedex to ship them, it costed more than $300USD, the shipment was delayed for more than a week, so I called Fedex and complained, they explained that Fort McMurray is a "remote area" and blah blah blah. But they finally agreed to give me full refund for the shipping fee. Saved $300.:)
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 楼主| 发表于 2009-2-21 13:02 | 显示全部楼层

REMOTE AREA!LOL

Thanks.............time to enhance my speaking English at the same time..............
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发表于 2009-3-4 15:57 | 显示全部楼层

自己沙发一的下~~~~~~~~~好东西要顶!!

老杨团队,追求完美;客户至上,服务到位!
问候一哦呀声,写文章累了$ e* w' _/ |# X4 b* a1 N  L

# ^+ J+ l( G' p* Z# x5 {4 n# B0 V4 }% J' r* A& o
以速度慢 逐渐被淘汰 -效率低 ' C& F) i' R& O% W
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0 M4 ^( o! D4 C* i* b想我们的敬爱想-我们的敬爱的敬礼!1 Y0 Z' b5 m( |! z) d* @; F. S

' ?/ M. X+ d3 w' |" H搬场公司-成立最早的优质的上海搬场服务商, f7 t# |$ _2 z
服装批发-上海919服装批发基地
0 h$ C; l" k( i; g6 ]) Z2 U张力仪-专业生产张力仪
& @- ^2 O2 u1 M8 s服装定做-上海最大的服装定做基地
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发表于 2009-5-4 07:34 | 显示全部楼层
忐忑不安的等待着nightmare coming。。。等UPS送笔记本电脑ing5 |5 X& G; M; J/ r! |; n/ m, ~

& L% j) }& t" A$ {不过上次在dell网购后,purolator的delivery还可以,没有耽误。
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