Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
the 2008 Report on Business magazine. Based primarily on employee input, the
3 f5 t$ b2 P) y7 B0 isurvey ranks companies based on levels of employee engagement, employee
; v2 [7 N6 y8 D& i9 @satisfaction, executive leadership, workplace culture, and more.
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Corporate Express Canada has operations in 23 facilities, 10 distribution
( K$ U$ l- n2 `( Mcenters and employs over 1,500 people, approximately 400 sales and customer care
, ]8 y; Q1 `! n0 A4 Q0 Srepresentatives and owns over 110 delivery vehicles. To learn more about us
0 y5 h' p6 w; T: [$ S0 ]  k( p9 Mplease visit our website at www.cexp.ca Corporate Express offers a competitive
1 V( s* Q* e5 i; B$ k' Xbase salary with excellent opportunities for career growth.
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PURPOSE

) z9 J! h6 }# c+ j' w" cProvides technical support in the division for computer hardware and software.
6 k) T5 Q. S# J6 n, kTroubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
( e, `$ ^6 c. \7 Z' ibe assigned.

6 H5 a( v2 x$ S) D1 C• Installs computer hardware, software, peripherals, printers, and fax machines
  x, s& f4 q6 K6 D  Q8 yfor the division staff.
• Provides help desk support services for the division.
0 c2 J1 {! ~5 f+ z! g• Serves as Microsoft Office application support by assisting internal users in
the use of Microsoft Outlook, Word, Excel and PowerPoint.
* ~! S3 f' y( ~& s' _• Manages the desktop and asset management lifecycle process to replace and
" v* a# e1 Z4 w* R# Dinstall PCs.
2 [; M& t: B4 Y" ?  p: J/ a• Performs administration and maintenance of local site servers.
6 v$ m8 A5 O1 A( m/ S8 g. [• Acts as a point of contact and reports warehouse system issues.
• Assists in implementation and maintenance of warehouse systems, as necessary.
5 U9 m$ {: h* ^/ w% N* x2 y3 X; ^• Supports and performs tasks related to company IS policies and procedures.
0 N* @* E+ V& E3 L) M• Troubleshoots hardware and software problems, provides software diagnostics
' W+ E0 g7 K. j/ x& |% ^and assists the users in resolving the problem.
0 i  h4 f9 X: N9 {# ]" w( V4 {• Performs LAN tasks as directed by National IT staff. Tasks may include
installation of hardware, maintenance of patch cables to standards, and assists
with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
' k2 E8 Q" s) ^1 _5 sdivision is operational. If division is on IP Telephony, works with headquarters
2 M# E+ X0 b) ?% DVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
1 Y5 ^7 T0 _/ ssoftware tools.
' g- X" s' |  h) O* B1 l• Maintains standard naming conventions.
  ^0 H. S/ c' _2 Y• Coordinates with division management to engage contractors for break/fixes of
software/hardware and computers, as necessary.
1 ?: k5 k- @8 r0 ?4 P" i• Provides backup support to other IT professionals.
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PRIMARY INTERACTIONS

2 i9 S$ d  O- k: i0 o* o3 L2 K) ^, ^Daily interaction with division users, division and head office Information
Services personnel.
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! ]  [1 g, p7 U: T# i, O9 @COMPETENCIES

• Analytical and troubleshooting skills
• Team player
• Good communication skills, both written and oral
% {- `2 x+ E# E( L9 v• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
$ p# W5 {3 o& [$ t2 j0 M" o- p9 w• Experience with VPN and Remote Access Dial-Up connections
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  Y" g- e& w  {. l9 mEDUCATION and/or EXPERIENCE
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• Technical certification, with a minimum of two (2) years technical support
7 G" `+ _! O. F) Iexperience, or any equivalent combination of education, training, or experience.
• Demonstrated knowledge of personal computers (desktops, laptops, printers),
( s$ K6 v& ]1 d% B8 rVoice/Data, Warehouse Systems, and general knowledge of personal computer
" }; v  a: b0 K2 Bimaging processes.
9 v3 z$ W2 f8 t/ }0 d• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
) A' H) M3 V2 G$ i- U• Knowledge of help desk operations, software, databases, and Visual Basic.

PHYSICAL DEMANDS
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The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
! K/ k, x4 i$ W. bReasonable accommodations may be made to enable individuals with disabilities to
% h: b+ @+ v7 x# r0 S7 Zperform the essential functions.

: I! N( }, F3 }; o" ~Work is generally mobile. Requires frequent physical effort lifting personal
7 C" `1 D) Q% d' O+ [computers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

1 q  @) h3 q: v& p( ^/ PWORK ENVIRONMENT
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% Z9 Y& Q6 ~9 P# Q, S- ]* A" yThe work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
8 @3 [8 C. s6 A- P) D, f5 g; |6 sReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.