Technical Support Associate-Part-time(help desk)

天豕爱美丽

Corporate Express Canada was named one of the “50 Best Employers in Canada” in
" k  D* N2 ~- j. K9 s6 A; @the 2008 Report on Business magazine. Based primarily on employee input, the
# \" F6 U; _* lsurvey ranks companies based on levels of employee engagement, employee
satisfaction, executive leadership, workplace culture, and more.

6 \3 _7 l+ P7 P4 d% GCorporate Express Canada has operations in 23 facilities, 10 distribution
$ u2 M6 N2 B/ P. T0 w7 h* ~centers and employs over 1,500 people, approximately 400 sales and customer care
representatives and owns over 110 delivery vehicles. To learn more about us
. ^2 Z  X- t0 y6 {4 tplease visit our website at www.cexp.ca Corporate Express offers a competitive
4 C2 l6 ~) p! w/ A( {2 u: V/ lbase salary with excellent opportunities for career growth.


' a& K. ?/ n& p7 B6 r# TPURPOSE

5 f4 U4 i, K) ~" P$ Z1 Q- |# I8 H" kProvides technical support in the division for computer hardware and software.
Troubleshoots network problems. Installs and maintains PC hardware and software
to allow computer users to access the network.
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  j# n" H7 o8 ~0 r% k$ y$ G1 `ESSENTIAL DUTIES AND RESPONSIBILITIES in order of importance. Other duties may
, [4 p0 W' D. Z5 F$ _. qbe assigned.

' i* Z9 e- Z8 {, D& [' X• Installs computer hardware, software, peripherals, printers, and fax machines
for the division staff.
• Provides help desk support services for the division.
" {: s' b' B9 X/ r) o; I  }• Serves as Microsoft Office application support by assisting internal users in
) L' z/ v4 u2 ?) e" h2 Wthe use of Microsoft Outlook, Word, Excel and PowerPoint.
4 e8 q" g: K0 F2 k• Manages the desktop and asset management lifecycle process to replace and
install PCs.
* {" U4 T8 y$ z$ S* Q• Performs administration and maintenance of local site servers.
1 K  r" G# u7 _6 S5 y• Acts as a point of contact and reports warehouse system issues.
. g$ w7 S( |) {8 X1 \% O• Assists in implementation and maintenance of warehouse systems, as necessary.
  w" V! x2 H5 i- z  W. t; u, L• Supports and performs tasks related to company IS policies and procedures.
. ~; N& C0 M7 Z• Troubleshoots hardware and software problems, provides software diagnostics
and assists the users in resolving the problem.
: z, {' n7 N# O* \9 j• Performs LAN tasks as directed by National IT staff. Tasks may include
& J8 F# E: N: yinstallation of hardware, maintenance of patch cables to standards, and assists
6 E$ f; N3 M9 V/ ^- T& N) Q6 O& B" q! ^with component failures.
• Performs basic administration of local phone/PBX systems to ensure the
division is operational. If division is on IP Telephony, works with headquarters
6 J' s2 m% T0 w% i0 H" G4 ]8 EVoice/Data Team to support telecommunication solutions.
• Maintains hardware and software inventories using company Asset Management
3 i4 t$ L6 d, H9 {; lsoftware tools.
: I6 {( K" F1 g( g• Maintains standard naming conventions.
' j3 h( @9 G6 \• Coordinates with division management to engage contractors for break/fixes of
6 W, ?; z2 p0 l) {- ]: C1 hsoftware/hardware and computers, as necessary.
• Provides backup support to other IT professionals.
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4 w* i4 V# X' HPRIMARY INTERACTIONS

" v3 Y& P4 }1 P( ^4 R" N" ODaily interaction with division users, division and head office Information
! v1 u$ g) J0 Y1 lServices personnel.
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" D% A3 [  O7 s' P, X: Y( \COMPETENCIES
4 H6 ?1 ?9 k4 t7 W! j+ e' l2 V$ [
• Analytical and troubleshooting skills
• Team player
. u6 ~8 K) J9 |9 X• Good communication skills, both written and oral
; n( D3 s3 J- `1 j+ M• Good interpersonal skills
• Experience with Microsoft applications (Outlook, Word, Excel, PowerPoint)
! M& a* D$ t/ `$ W8 ^• Experience with VPN and Remote Access Dial-Up connections
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9 A0 b; Q% w0 [/ O* }" S3 YEDUCATION and/or EXPERIENCE
; _3 j! b& n- i" x' L
6 S  e" n1 Q& t( R2 p: _4 Z• Technical certification, with a minimum of two (2) years technical support
experience, or any equivalent combination of education, training, or experience.
) X2 E* E6 C/ l: |9 g• Demonstrated knowledge of personal computers (desktops, laptops, printers),
Voice/Data, Warehouse Systems, and general knowledge of personal computer
imaging processes.
• Knowledge of laser printers, multi-functional copier/printer/fax devices, and
servers including fax server systems.
• Knowledge of help desk operations, software, databases, and Visual Basic.
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0 P! a* j$ v7 b, ^; O# u5 Y0 yPHYSICAL DEMANDS

The physical demands described here are representative of those that must be met
7 i+ d% f( H( H1 h7 p' Zby an employee to successfully perform the essential functions of this job.
" M0 n; W; S7 k$ C* ^" NReasonable accommodations may be made to enable individuals with disabilities to
8 b! W. Q& m1 m1 Z# fperform the essential functions.
6 j. c1 l) J: `7 ^
, G2 u. R& Y4 k5 KWork is generally mobile. Requires frequent physical effort lifting personal
) o! H8 g# {. q3 G( Wcomputers up to a maximum of 70 pounds. Occasional kneeling, crawling, stooping
is needed to carry out everyday activities.

1 t  S' a1 M; z! u. Z# JWORK ENVIRONMENT
6 X, t2 c2 X! E; @" H7 u/ O
The work environment characteristics described here are representative of those
/ i" {. C7 f2 r7 Lan employee encounters while performing the essential functions of this job.
7 |6 ]4 C( w8 F3 K; l8 x4 n$ CReasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.