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发表于 2007-7-9 19:50 | 显示全部楼层 |阅读模式
老杨团队,追求完美;客户至上,服务到位!
JOB POSTING9 D5 [; u' U7 R0 q! q5 H* W
  FOR
9 F+ M- }2 c3 z' p* H( E4 cOPERATIONS MANAGER - VENUES & PROGRAMMING
+ s7 C: {+ y. h0 x$ v3 @7 |8 l. k3 q! y( O
REPORTING RELATIONSHIPS, E# v+ _% `! @* \7 ?
The Operations Manager - Venues and Programming will operate with a  7 T- v& O, ^$ a) ]: J& c
direct line reporting relationship to the SU´s Manager of Programming  
/ {( ?2 d* @0 V& p# T& G3 {and Venues.
" \4 ], Y; U7 B6 Z2 g4 x( J% g7 M9 `- U6 x) b0 a
ROLES AND RESPONSIBILITIES+ M% t/ E; i' V: [
The duties of the Operations Manager - SU Venues are diverse and  
# ~) q2 \& d0 A4 Fextensive, and are targeted at the all round smooth operation and  
1 i+ N. C1 v$ R5 L$ _financial and operational success of the Horowitz Theatre as well as  2 \2 K/ ^/ x3 o0 w& f
the logistical organization and smooth rental of the additional    @# L* i: g& {
venues within the realm of the Students´ Union.  In the light of that  
. U5 U$ q+ F$ x+ P- A3 z4 M7 U# f( _breadth and complexity, it is not possible to fully define or  $ r, c: i; k, V# R$ C  Q& R
describe all roles and responsibilities in a document of this kind.   
$ ^/ }8 W  n9 q/ p% lHowever, the main roles and responsibilities of the Operations  
$ u% Z2 F) l7 P7 P% [Manager are as follows:
& u2 ~, ^6 U7 b' k& i5 Z  K! e, ]% y3 U; c( X
1.        Space Roles and Responsibilities, o2 L3 e9 H3 h

7 z1 }1 n$ r% }8 _a.   To ensure, at all times, that the venues listed below meet the  
$ @; y% u% e  h9 ^0 Tappropriate standards, requirements and needs, and contributes in a  
7 Y; T! Y5 _. |4 E$ Cpositive way to the smooth operation and success of the individual  
) R1 s3 U5 ^& h+ i- d1 qrenter.
3 o2 I0 l" p  c9 E( Y·     Myer Horowitz Theatre5 E' P8 s7 O2 H- C4 [& k" o
·     Dinwoodie Lounge% o0 W) l. c/ v6 t
·     SUB Stage
) a: `$ I+ x( Y% b( g) X% Q2 v" E8 O, o: z, \# Y0 Z: [5 B- |
b.   This includes, but is not limited to, the following:9 D  L' x9 k7 j" n
·     To plan the capital and supply expenditures to meet the  + _6 W$ @, Z0 |9 ]! ]
production and facility requirements.
0 P# D5 m& E( D. K8 E+ f# k. `0 ?·     To ensure the day-to-day compliance of the venues with existing  
* i9 m1 P% h; ksafety regulations and building policies.
& g1 y; m) L- l/ NTo ensure that the maximum potential of renters is met.: s& _* a* ]0 Y. N5 O! Z
/ }/ a2 W6 J0 J. r8 m& d$ P/ d
2.        Marketing and Promotion
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a.   To develop and implement a marketing plan for the venues that  8 m% W, n* U9 k1 H6 r
focuses upon advertising and promoting the venue to faculty,  4 M% N* h' ?( D+ `3 S0 w1 y
students, and internal and external clients on an on-going basis.  
+ [% h3 y3 H" Z( P- j% ^6 ~+ bThis strategy will include implementing and/or delegating the following:- G. z& R; a* u8 D2 k. \) S
·     To develop and maintain promotional materials, the Horowitz  
- L1 Z6 t! |! e) w* P  `Theatre and SU Venues home page, newspaper and other advertising; to  
+ i& s1 W/ m2 _2 htake advantage of other internal and external advertising  ' Z6 R  X% u# O
opportunities; and to develop press releases and other promotional  
6 ?, A2 _' F1 \% W$ Nliterature on an ongoing basis.+ @2 t) f/ f( W5 p9 ]: u' }8 V6 S
·     To coordinate tours of the venues for potential renters.
+ p0 A0 [0 V9 k% }$ ^/ Z·     To promote upcoming events in the Horowitz Theatre through the  
3 B! \2 V( ~6 y7 }* m* o7 Z5 cuse of the Horowitz Theatre Home Page and the SU Events Calendar.& k* ~5 K" w* f9 C7 |- d2 W% |6 q
·     To develop new external clients for the venues.
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+ G3 G+ U" B; G7 R& F
3.        Staff and Supervisory Roles and Responsibilities
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a.   To ensure, at all times, that the venues are adequately and cost-
: w1 s9 G* f  I$ d7 [0 Z  v. `5 geffectively staffed, and that the staff utilized by or within the  - y8 E" V; S* s4 T  _+ {
venues meet the appropriate standards, requirements and needs, and  3 d  W" K( J' r% c4 A
contribute in a positive way to the smooth operation and success of  % ?" [! l5 q* C1 ^' ~
the renter´s events. This includes, but is not necessarily limited  
5 A7 e* q( N& ^0 Ito, the following:
* j( _. d; S; n7 C( d. n·     To be responsible, under the direction of the Manager of Venues  
/ n) C" b- c0 n$ hand Programming, for all staff issues including hiring, disciplining,  
8 F1 ^9 N; S, m! {& x+ [& Eevaluating and terminating, as necessary.4 ]3 n( U1 s7 `8 ^% w  G3 B
To ensure that the Horowitz Theatre is adequately supervised at    g' @$ q* {; }: N& R
all times, this includes the development and implementation of such  6 i. a8 _" a- x5 U
schedules and rosters as may be necessary to ensure the effective and  
+ ~) i0 \! L; dcost-effective supervision of the venues at all times during which it  0 g' ~+ L1 ]3 k* [! V
is in operation or needs to be in operation.- h8 ]2 p" u# o8 u$ M& j7 y( A
·     To work with the Technical Director, when necessary, to ensure    ~2 V9 J* @$ U% c# k
that an adequate and appropriate level of part-time staff exists to  ; Z' j6 I& c( A- E2 y; d
facilitate the smooth operation of the venues and to ensure all  
7 c* U3 ?' K+ L, q. T' ~) krenters needs are met.
2 ^4 }& i; R% q. `·     To work with the Technical Director to ensure that the skills  
" Y- G+ {4 o  c5 s' S) ~and attitudes of all subordinate staff are appropriate in light of  / ^0 y: |6 ?7 P2 p$ B
the roles they must perform. This includes providing adequate and  
: C: x/ k& j6 W9 y; A; Reffective training (and re-training) in all applicable and  
5 G& n' S& Z# W. t) U/ sappropriate areas, and ensuring that the Policy and Procedures manual  5 Z" d4 ?7 i$ s6 f8 ^3 J1 g
is kep up-to-date at all times.& V% D' c; ^1 |- L$ c) y
·     To ensure all staff are trained in and committed to providing  $ m5 ^( @/ w8 A& T% b
excellent customer service to all renters.
; h  F. `: ~$ u5 y: I, J6 q2 Z2 a1 j·     To work with the Technical Director to arrange staff  " Q4 f: ?: c2 L9 M
scheduling.  To handle payroll related matters, under the guidance  " |2 R1 k3 a0 j+ [! Y4 b+ D+ u' M- Q$ S
and direction of the Manager of Venues and Programming, concerning  
6 f; o# y0 y# wthe staff of the venues.
- s# \9 Y9 g  ?2 W% w·     Working with the Manager of Facilities and Operations to ensure  / P; s' d+ O4 e1 ^5 K. S: \
the appropriate setup/tear down of each venue.0 h* n) [8 @+ c9 c4 M" ~: L4 f5 s: Y( I
·     Working with the Manager of Programming and Venues to ensure  
% B0 D+ z  W0 b$ Jthat additional requests such as licensed receptions are arranged.
2 Q9 ?9 b# w& J7 S' B0 x3 W8 u% n% ~) M% R
( y; W  N  R' T6 \. a
4.          Overall Financial Performance
, {# e; U  g3 [
! ]+ F- F  w9 j* W8 \5 f( Ia. To ensure, at all times, that the Financial and Administrative  9 ]* O! R6 s# Q
systems and processes utilized by or within the venues meet the  
# p# D! n, m4 I" H) \appropriate standards, requirements and needs, and contribute in a  , ^( ~+ G! o# @6 k  {6 [' R0 r
positive way to the smooth operation and success of the venues. This  
8 o: [# e% q6 ^" _/ Dincludes, but is not necessarily limited to, the following:, [! l: o4 c0 S$ m
To provide input and expertise in the formulation of appropriate  
# q6 u" t9 X% A; Poperating budgets covering the venues to the SU´s Manager of  
, N- l2 k/ \& v: K: i) FProgramming and Venues and to discuss and refine those budgets  
0 z2 D0 m/ X) ~" ^5 C$ @. TManager of Programming and Venues, and Manager of Finance &  
  i) |5 S& h* ]$ b8 A' W5 NAdministration prior to their submission for final approval.- O5 m  V7 h! K$ {
·  To manage the venues in a manner which adequately and effectively  
" ]. L/ ~7 m( Lreflects the budgets approved for the venues and/or which reflects  3 {$ b3 P4 r4 |9 @8 f  k! j
the best interests of the venues and the Students´ Union.
0 {/ L" L! d$ D; c8 f. _·  To function as the key player in the submission of financial and  & U/ w- b6 b5 y; {( u1 G
administrative documentation covering the venues to be used in the  ' S! T& q% ?# l8 N) n1 j
compilation of monthly and annual financial statements, and such  
3 p3 ]5 B3 C" I7 i( Gother reports as may be necessary." Q. z9 B; m( ?; ]
·  To discuss those financial statements and other reports, together  % A1 C' k7 |0 D. ]
with all financial and administrative procedures, with the SU´s  $ M$ s* ^) U2 ]6 f# o
Manager of Programming and Venues and Manager of Finance &  
2 H8 \- n) U% P. e+ h2 d1 zAdministration with a view to determining and implementing action  
; F* g. R/ Z. d& t* Paimed at improving the financial and/or functional effectiveness of  & ~- N' v) D6 i+ r7 h
the Horowitz Theatre., }; @! g* @9 x
·  To ensure the existence of adequate, effective and accurate job  " B; a4 t3 ]2 X. e9 n) V
costing systems to be used in connection with the determination and  
8 Y% G& H8 h& J2 Nsetting of appropriate prices for rental and staffing rates for  
, L9 [6 w2 p+ U2 R) j+ U$ |events held in the Horowitz Theatre.
4 P, V" }7 w, x, g- h+ Z·  To develop accurate documentation to be used in connection with  
+ p+ A+ B# W4 d& Qthe billing clients, and to forward such documentation in a timely  " R# l0 a. }7 L
manner to the Accounting Department.2 p: z& F1 p1 \" h9 i4 t$ [; `
·  To recognize, address and handle all matters relating to financial  ! e, s; O1 J5 {& r; t9 A* o
and administrative procedures and systems in a manner which reflects  
8 I: A5 J$ V8 Zthe requirements of the SU´s Manager of Programming and Venues and  
! M' m" D, z1 x7 s! `" Z8 g0 ]Manager of Finance and Administration, and in a manner which  
4 ~$ {4 p2 f7 c- {5 Jcontributes positively to the smooth operation and success of the  
3 `& n: U: I$ L! V3 f( o* x+ I, s, Xvenues.
+ m$ L& ]1 \9 {' r) u
7 y4 |: }/ C4 A' S- A! e5.          Overall Roles and Responsibilities. f  X8 o1 W5 n
a.   To ensure, at all times, that the systems and processes used in  * z( K& a. S- _. }( @8 d! l
renting the venues meet the appropriate standards, requirements and  3 n9 P, O1 `5 r4 T
needs, and contribute to the smooth operation and success of the  
/ O  R9 e/ P6 z* g! Z4 x( Rvenues. This includes, but is not limited to, the following:! @3 }8 d8 g& a  J/ f

" Y6 H% z- P" Z" l* ]2 m! W·  To recognize, develop and set in place such rental procedures as  
7 I7 Y0 o& P  ^may be necessary to ensure the smooth operation of the venues, this  5 l" ]. H8 Y+ C0 Z  L
is to include but not necessarily be limited to systems and processes  
8 `1 _# \% h3 Q2 ?# s( Lin the areas of contracts, inventory management, contract evaluation,  
/ S* ?3 d' T% R, z; s8 |  @pricing, costing, equipment usage, rental/contract invoicing,  
* |2 e) X6 z  ~1 _' H% ~together with such other systems and procedures as may be necessary  ' b& t. N' R( w* x- K6 _
to ensure the smooth, secure, efficient, cost-effective and  
0 Q1 s7 ]! j& X, P* y" Y. N; {- r# vfunctionally-effective operation of the Horowitz Theatre.; |2 k! Y  n" i4 w: a
·  To recognize, develop and set in place such operational procedures  % O3 ^0 r/ O! r
as may be necessary to ensure the smooth, efficient and cost- & L' j* k$ B7 w/ G  n; w
effective operation of the venues.
/ O& E3 R8 @5 E1 D. N4 w2 y) l+ Y·  To negotiate rental lease agreements (contracts) relating to  8 C3 I+ ^) `2 H& U: w' ?
dates, rates, staff and miscellaneous charges.
$ v% i. V+ f8 |) O" b2 r- w·  To ensure that adequate inventory is available at all times and  
8 x( C  j2 `: U) l" Nthat such inventory is stored and issued in effective and secure ways.
$ i+ |- x9 t) G8 Q1 w5 u·  To consult with renters as to facility issues in producing their  8 l+ L$ h( l6 _' k8 o+ W
particular event in the venues.- D* M2 z3 |' q1 B2 O! d
·  To provide the venues on-site staff with such documentation and  8 l) M- H/ e' h7 J
supporting information as it may need to effectively fulfill the  
5 [3 z) t5 {( N+ a' _( d; M2 jroles they are to perform to ensure the success of the renter´s event.+ ?* ^9 P" V0 x  r
·  To produce quotes in respect to staffing costs for a particular  ( y$ o1 i- S7 b! Y' G
rental with consultation with the Technical Director.& E! m) e' n3 f+ n$ v, t6 Z
·  To ensure that all queries raised with the venues whether from the  
$ U" H* X8 Z9 M7 j; h. [5 ASU or renters, are promptly and effectively handled and adequately  
: `: p" _7 F. n( Ranswered, and to ensure that such action as may be necessary in  7 h( y9 ]( p! U. A5 E8 }
follow-up to such queries is taken in a timely manner.. G6 w) L  I$ c  W5 a- n/ @
To ensure that the venues and its capabilities are adequately,  . ^" @1 r4 b  H& }. i5 ^, K& Q$ H
effectively and cost-effectively advertised and promoted, and that  
0 W. ~: o* V) ^$ r* k* qthe cost of such endeavors does not exceed the budgetary provision  
- i* f7 n. x6 e# P+ v7 @- wmade for them unless prior approval is given by the Manager of  
; k: U7 x. l/ X6 ], SProgramming and Venues.
1 I  Y  c7 m. W+ T, ?- n·  To act as an informed and knowledgeable resource in the case of  1 M7 Q8 }7 H2 S& ?. @* V) b
significant challenges and/or problems surrounding the tasks of  5 ]/ C  N/ T% t; B  D4 \# M3 C
marketing, administration, operations, and any such other matters as  7 d$ F, H' I/ X! n) t9 A
may provide such challenges and/or problems.. {) |& K0 A! T& ?
·  To attend such meetings as may be required to support the smooth  ! ?) K+ T! L# N/ Z
operation of the venues or the Students´ Union as a whole.3 p" t5 y% H5 ]/ d3 \+ |7 @. F
·  To perform other job-related duties as may be required by the  
1 R/ Z6 r6 \( u5 b5 ^  Q" y0 qManager of Programming and Venues in order to ensure the smooth and  : o& d& V! `, B$ \% c! ?% Z$ L4 ?
secure operation of the venues.
. ?8 G3 K; |0 Q' ]·  To recognize, address and handle all matters relating to overall  * M+ e; f* I) K4 h
operations in a manner which reflects the requirements of the SU´s  5 L* b; [. I! U6 F( N4 X
Manager of Programming and Venues, and Manager of Finance and  5 h: i& n" y% i* y# ]
Administration, and in a manner which contributes positively to the  
/ q4 ?2 r0 Q* psmooth operation and success of the Horowitz Theatre.
2 C3 p8 X7 x5 K3 l+ S
5 K! o% Q( @6 V( r. ]  b; d$ oQUALIFICATIONS:
- O# X) i  C+ {$ S" {1 W1)             Minimum two years related post secondary education, or  6 f  v7 N1 B" Q7 O
an acceptable combination of education and experience.
' e- m! K3 i( S* W5 b9 L2)             Supervisory experience.8 L$ @5 ?6 u% J( X+ O
3)             Ability to create new initiatives with little or no  2 V: B( J8 r. E* y% W; m4 {# f
supervision." ]0 Z( }. S! p
4)             High level of creativity0 a& U/ Y9 H- P5 Q, O! F/ n
5)             Knowledge of budgeting and staffing procedures.
0 T+ A5 |- s! `/ @! [. |6)             Excellent organizational and communication skills and  $ ^2 D: R: y+ W3 S% ]  m5 g
strong writing skills.! C: U6 R4 a# t- s$ w6 f0 m
7)             Dynamic individual with experience in large group and  
9 T' Y- f7 C  K  M+ K0 bone-on-one promotion.2 m' ?. A0 d, u2 y0 q. S
             Ability to work with students, staff, University  
0 J9 p7 a: x! A3 x, ]; Mfaculty and administration with a dedication to providing excellent  
( O6 m7 k5 G" S* f. @3 [8 [( Scustomer service.
8 A- i: {5 `2 |5 X; l' tUnion exempt position
6 ~$ G# V( c, @" g% r% fJuly 6 2007) a* s' X" R) Z7 Q/ ~! q9 f( p

6 A+ L' T* Q& G  P1 EPlease state salary expectations
* I; y* O5 p) p* R1 a, s2 O( E5 o- n3 y7 q2 }) O* r% C* \0 X
Please apply in writing to: Val Stewart, Personnel Manager, Box 600  
' M; [5 I& P8 k3 z% sRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007.
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