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JOB POSTING" S5 ^/ I* Q4 V j. ?5 j
FOR$ H4 X5 l/ H! S6 W9 ?& M$ M4 l
OPERATIONS MANAGER - VENUES & PROGRAMMING
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REPORTING RELATIONSHIPS
' L' F4 @' K% E* w" F CThe Operations Manager - Venues and Programming will operate with a / O3 y$ d' V, c0 m L, M
direct line reporting relationship to the SU´s Manager of Programming ( n v" ^: p0 |; V* i# A
and Venues.6 a% w* d; [1 i8 Y7 V
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ROLES AND RESPONSIBILITIES3 l" Y+ G/ I1 E) E, K9 }
The duties of the Operations Manager - SU Venues are diverse and / h- H9 k- [2 V
extensive, and are targeted at the all round smooth operation and $ l! r. _5 g" }9 o; c" t
financial and operational success of the Horowitz Theatre as well as ' r0 }% ~; V8 l" W' C* ^
the logistical organization and smooth rental of the additional
+ D4 _' i( r+ |& I5 d: q( S& B7 tvenues within the realm of the Students´ Union. In the light of that
% I# V9 Y; @( ~6 `breadth and complexity, it is not possible to fully define or 8 }$ D% G3 W8 `- R% ^, J* ?
describe all roles and responsibilities in a document of this kind.
* D- l7 _6 E$ m* ~( t& `However, the main roles and responsibilities of the Operations
& I$ i0 }4 X [. ]: SManager are as follows:
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6 y- E2 V |0 o" S2 J% ~+ c6 g1. Space Roles and Responsibilities
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a. To ensure, at all times, that the venues listed below meet the 0 n+ d: f x: j0 H* D
appropriate standards, requirements and needs, and contributes in a ( H }3 C$ M7 o! ~& f( _ o) l
positive way to the smooth operation and success of the individual
5 z4 B& V8 |; J4 X- q8 G/ H5 Y0 frenter.
4 P, n& m; o' N$ A* O' h5 q+ e· Myer Horowitz Theatre
- P! x- g7 E1 t# o/ T: u· Dinwoodie Lounge
. x& z# k7 v) ~5 X3 t1 c& O9 f+ e· SUB Stage
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0 U) @4 l1 Z" Q( H2 g4 X% O% zb. This includes, but is not limited to, the following:9 e# k: d: a |3 G+ U) a2 C
· To plan the capital and supply expenditures to meet the
. L# b4 w8 F# ?production and facility requirements.
" ]1 c& m$ e( W7 ?* d/ O· To ensure the day-to-day compliance of the venues with existing
( w: t p5 j' _/ k4 W/ Gsafety regulations and building policies.
' H; x1 ?8 k1 i+ R2 q7 \To ensure that the maximum potential of renters is met.
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2. Marketing and Promotion
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a. To develop and implement a marketing plan for the venues that 2 ?" b* s( A1 G2 `1 x
focuses upon advertising and promoting the venue to faculty,
( J p" V$ B6 o+ O2 n! {students, and internal and external clients on an on-going basis.
, |$ _4 _/ L- k: _4 iThis strategy will include implementing and/or delegating the following:
' e" k( P j) b* b/ L3 T· To develop and maintain promotional materials, the Horowitz
9 H8 ]) ^' M8 B) c6 w8 {+ x, GTheatre and SU Venues home page, newspaper and other advertising; to & g" c U! O4 C1 H$ y6 r$ ]
take advantage of other internal and external advertising + F" {* m6 H- r3 E
opportunities; and to develop press releases and other promotional " f$ k9 y8 j$ n7 {4 M
literature on an ongoing basis.7 Z1 r9 A; E4 ?% n: F9 C
· To coordinate tours of the venues for potential renters.
# j; Z6 c3 F2 `9 f· To promote upcoming events in the Horowitz Theatre through the 8 M# Z) d- F9 a- j
use of the Horowitz Theatre Home Page and the SU Events Calendar.
: j5 `* v$ l9 I8 y. w9 H, w· To develop new external clients for the venues.
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* t4 k, `8 U f# ^4 \* c8 E8 ~3. Staff and Supervisory Roles and Responsibilities
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a. To ensure, at all times, that the venues are adequately and cost-
$ j/ o9 ]$ U4 R5 T/ _$ b+ }effectively staffed, and that the staff utilized by or within the . u9 M: w. `' Y5 x- u
venues meet the appropriate standards, requirements and needs, and * \% m: S; |1 m7 Y" @
contribute in a positive way to the smooth operation and success of
" h: Z% c& ?( t& Z- j" `$ U5 Jthe renter´s events. This includes, but is not necessarily limited ; k. w" k% y: r3 D: ^% J
to, the following:8 R; B: e* i2 V5 J
· To be responsible, under the direction of the Manager of Venues ( M+ m; s0 l% Y9 ]
and Programming, for all staff issues including hiring, disciplining,
* a. O4 g5 ~' g9 revaluating and terminating, as necessary.
2 D7 K% ?7 `! Q/ H To ensure that the Horowitz Theatre is adequately supervised at ; T2 T$ j8 N- }( n' U. ^8 h1 |
all times, this includes the development and implementation of such & t$ _' H8 k! w% ?& B
schedules and rosters as may be necessary to ensure the effective and
7 Q6 i3 p7 M: Z& D# e% ~cost-effective supervision of the venues at all times during which it
! ~% u6 H4 x" t) gis in operation or needs to be in operation.
. u4 i0 a& B$ J. I4 `8 {0 S· To work with the Technical Director, when necessary, to ensure
. d! ~! H5 M8 H( P4 ithat an adequate and appropriate level of part-time staff exists to 5 O% J4 Y# l; U, P3 T; C
facilitate the smooth operation of the venues and to ensure all ( d- d$ j7 @% p5 U$ R
renters needs are met.' ^, B" p7 v/ F8 r
· To work with the Technical Director to ensure that the skills
3 b W I, |3 i& t1 V4 D" nand attitudes of all subordinate staff are appropriate in light of & z7 I( p9 b$ n, F/ t+ `( S1 T' R) n
the roles they must perform. This includes providing adequate and
4 U; x7 R6 p; X# ]- I! i( Eeffective training (and re-training) in all applicable and
: I: |3 t3 Z* u+ H7 x: p* Dappropriate areas, and ensuring that the Policy and Procedures manual
v, Z% r4 r e9 ?+ Bis kep up-to-date at all times.
( K. X A/ M$ f, M0 Y: Z0 O$ D, a· To ensure all staff are trained in and committed to providing 4 d ~' V; g" m+ L, f, N7 _
excellent customer service to all renters.# ^% }# l: t/ I4 m# C! o0 W
· To work with the Technical Director to arrange staff
# A8 E& ~! ~) Y8 i0 ^1 {- X4 rscheduling. To handle payroll related matters, under the guidance 7 g0 i c7 K9 {. i( t7 ]
and direction of the Manager of Venues and Programming, concerning : `) d5 c% f" L
the staff of the venues.
' R. }2 i% x9 ^4 q9 k/ Z) b· Working with the Manager of Facilities and Operations to ensure 9 ~; o: @8 y' D F7 |5 p
the appropriate setup/tear down of each venue.
z% X) z C* E· Working with the Manager of Programming and Venues to ensure : G9 o) N/ E O) O# U3 ?
that additional requests such as licensed receptions are arranged.
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4. Overall Financial Performance( I- w0 [8 K" ?0 D2 Y$ P
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a. To ensure, at all times, that the Financial and Administrative
0 ^4 R, K2 \- k' P2 c% Ysystems and processes utilized by or within the venues meet the * ^2 P4 F5 r+ I+ F) U- q. D& \+ C
appropriate standards, requirements and needs, and contribute in a
* \! A U2 {+ u+ z" F' e1 u1 gpositive way to the smooth operation and success of the venues. This
$ D Y) c7 ` X6 A- Wincludes, but is not necessarily limited to, the following:1 e* a6 D3 F" n! O) U; Q
To provide input and expertise in the formulation of appropriate ) }+ s! @$ f0 I( e. L4 {& M; I/ s
operating budgets covering the venues to the SU´s Manager of # Z$ W: s0 d2 V% `. C0 J2 d( g& D
Programming and Venues and to discuss and refine those budgets 8 Y, ^' S1 K5 ^$ B/ @
Manager of Programming and Venues, and Manager of Finance & 2 v1 i4 y- c( U4 V; Q% q) j
Administration prior to their submission for final approval.
( Y. M% ^: O( \/ l' T( c· To manage the venues in a manner which adequately and effectively
/ R; [/ W5 `% Y; i- u5 Vreflects the budgets approved for the venues and/or which reflects
7 [. v" ]# E0 W" V1 [1 [the best interests of the venues and the Students´ Union.
5 g' T7 k0 v; ^6 h& g, m· To function as the key player in the submission of financial and - f0 N/ H7 e$ B9 @: q
administrative documentation covering the venues to be used in the
! _! g- @& z* D% m" j5 Ucompilation of monthly and annual financial statements, and such 6 B2 L3 o$ }2 \+ D3 p
other reports as may be necessary.
8 M; c7 F( A$ _. `; x, U% V# p! A· To discuss those financial statements and other reports, together
- q6 o0 p/ E8 w; e0 iwith all financial and administrative procedures, with the SU´s
. |/ R$ h' S% A+ U0 k7 z3 i# ^Manager of Programming and Venues and Manager of Finance & 8 A" s. I1 m9 v4 D. H" @4 K
Administration with a view to determining and implementing action ! v4 [$ y% j. @+ O. I
aimed at improving the financial and/or functional effectiveness of + Z, o0 {, Z9 H/ W% [
the Horowitz Theatre.
" C0 }4 Y4 V' B· To ensure the existence of adequate, effective and accurate job
( s. I6 G7 L& Y3 H$ ncosting systems to be used in connection with the determination and # T- y4 p3 Q4 J2 C/ p) D4 B6 L
setting of appropriate prices for rental and staffing rates for
2 Q3 b- w( L5 V/ O- S1 @events held in the Horowitz Theatre.) G' f, `( \. H; c
· To develop accurate documentation to be used in connection with # H; g7 u! b" {9 s
the billing clients, and to forward such documentation in a timely
" Y. e, p" V% O# mmanner to the Accounting Department.* k0 k) w8 H8 u( x# g: b
· To recognize, address and handle all matters relating to financial
2 K" ] D0 C5 N- M1 y3 Band administrative procedures and systems in a manner which reflects
: a: ~: K- f0 H; `the requirements of the SU´s Manager of Programming and Venues and
% {9 L2 Z, T% V- qManager of Finance and Administration, and in a manner which ; m0 W$ [9 o. b% `8 H
contributes positively to the smooth operation and success of the 6 y% l+ l" A' O0 |" ~* S
venues.
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& B% d: C& } r: U5. Overall Roles and Responsibilities& G6 M. F) U9 @
a. To ensure, at all times, that the systems and processes used in 0 ~: l5 G$ l1 h" h" p( u
renting the venues meet the appropriate standards, requirements and ! ^5 T# b) f& p6 W- H" W
needs, and contribute to the smooth operation and success of the
+ r7 k. W1 d7 z5 zvenues. This includes, but is not limited to, the following:( j- d5 f4 z0 V1 ~/ Q; ~
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· To recognize, develop and set in place such rental procedures as
, |; U/ Y K" [& ~& j# ?may be necessary to ensure the smooth operation of the venues, this
; F4 ^+ F2 L. a& k- ]0 Y8 A' N) Q, C) ~is to include but not necessarily be limited to systems and processes
& h* {2 V9 C0 ]) v) ]in the areas of contracts, inventory management, contract evaluation, : Z- m2 x1 p- {5 f, E$ I9 B3 E
pricing, costing, equipment usage, rental/contract invoicing,
/ v' z; `1 ~+ etogether with such other systems and procedures as may be necessary 3 d' q, D' l4 o1 {9 V
to ensure the smooth, secure, efficient, cost-effective and ) c* a" B1 r% _1 P, V5 n
functionally-effective operation of the Horowitz Theatre.
# o' [4 s; W- N% a2 [& j9 k, F$ y· To recognize, develop and set in place such operational procedures , D9 ?( ]& c+ m4 ^( s# i
as may be necessary to ensure the smooth, efficient and cost- ) S& H$ l% h* w5 H! O- x
effective operation of the venues.
3 ~8 o1 x. g1 u7 ?1 o4 F· To negotiate rental lease agreements (contracts) relating to , m% _( G- y& n# e
dates, rates, staff and miscellaneous charges.* K8 O# `" ]( O, \, R- T6 |
· To ensure that adequate inventory is available at all times and ) o" M: Y* b7 H- C. e) c1 r# F
that such inventory is stored and issued in effective and secure ways.' ~) o1 B9 Q) i- x) G: I4 x9 ~
· To consult with renters as to facility issues in producing their
, h) ^) q( M* `- xparticular event in the venues.
/ d0 R# Z, E6 X h7 {* p2 V& `- g· To provide the venues on-site staff with such documentation and " B0 Y5 b x" v/ {& h
supporting information as it may need to effectively fulfill the
# o' q! k U! B5 h( D- sroles they are to perform to ensure the success of the renter´s event.. N1 ~$ O! b8 m, W
· To produce quotes in respect to staffing costs for a particular 2 ?$ V2 t1 R9 l# f/ d9 A/ p
rental with consultation with the Technical Director.8 d5 h& g# Q, _+ ^( A" g8 n
· To ensure that all queries raised with the venues whether from the : K) z5 J+ o) m+ Y6 ?: C& j8 W
SU or renters, are promptly and effectively handled and adequately
% }& U$ Q" F& manswered, and to ensure that such action as may be necessary in 6 t3 C4 I+ H! ^7 j
follow-up to such queries is taken in a timely manner.
" I z: A: a% b7 }2 l To ensure that the venues and its capabilities are adequately, $ T% f8 I k% I4 Y6 I5 ~4 w
effectively and cost-effectively advertised and promoted, and that , U S/ T! Q& M- }) a; A
the cost of such endeavors does not exceed the budgetary provision 5 j) w8 b) r6 ~/ N
made for them unless prior approval is given by the Manager of 4 h& G2 V$ r+ W' S4 N5 x2 p
Programming and Venues.
# Y5 H* d. D: J, M' ?) P! R· To act as an informed and knowledgeable resource in the case of % k$ l x& h. j. W
significant challenges and/or problems surrounding the tasks of
' R9 ^* a9 U0 I* P1 ]8 ymarketing, administration, operations, and any such other matters as M7 U& f7 E& u# q3 g7 E4 @! v
may provide such challenges and/or problems.
: D( z6 A# T& v5 Q8 B$ g· To attend such meetings as may be required to support the smooth ( j( |: A* k( D$ ?3 G! s
operation of the venues or the Students´ Union as a whole.. h% ~7 D5 C) j3 W' D
· To perform other job-related duties as may be required by the 5 S2 Z0 ]% {7 a' d s: W
Manager of Programming and Venues in order to ensure the smooth and
d# R9 K( E0 o3 B7 Q- r0 U' Dsecure operation of the venues.
) S$ v1 x) F5 C7 H: w· To recognize, address and handle all matters relating to overall 6 l- g, m2 t; k: _% b+ L1 @2 }/ n
operations in a manner which reflects the requirements of the SU´s $ b, ~# q3 \1 v% k0 i/ _
Manager of Programming and Venues, and Manager of Finance and
! j/ j1 P) v: j. O. ~Administration, and in a manner which contributes positively to the 5 t" R6 S$ `: e5 R
smooth operation and success of the Horowitz Theatre.
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QUALIFICATIONS:$ A+ [4 ~0 C& j7 ^2 V- q
1) Minimum two years related post secondary education, or 3 s; H9 Z: `1 ?" M; U! X: Q/ p
an acceptable combination of education and experience.
: K3 a; k, |4 D$ o) t% r0 }2) Supervisory experience.5 k; r% ~+ D/ h& _! r/ }
3) Ability to create new initiatives with little or no % _2 d/ N4 |/ m# q% c4 H
supervision.$ e- l% }1 a/ ~: o! t( Z R+ d
4) High level of creativity% p3 u/ D0 _ M3 w( S: Y
5) Knowledge of budgeting and staffing procedures.# r3 D q9 w* b; k
6) Excellent organizational and communication skills and
1 q* U* p/ V0 w4 i" [strong writing skills. z; q k. i# g9 D- {' v# [$ p- ?
7) Dynamic individual with experience in large group and
" e3 c1 D9 K$ i' c% qone-on-one promotion.
% z0 q& r% @- J' G: K7 { Ability to work with students, staff, University $ u9 L- Y! h! i+ _
faculty and administration with a dedication to providing excellent 5 T! g% d1 A2 @$ w6 g
customer service.
' j9 i; }; k7 w0 wUnion exempt position4 Q, L" @* ]7 i3 E9 u4 ~1 j' T
July 6 2007- n& c$ l. D; W; ~
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Please state salary expectations
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Please apply in writing to: Val Stewart, Personnel Manager, Box 600 " P* q7 U+ n+ n3 ?6 W4 Z/ `+ Z
Room 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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