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JOB POSTING! X2 N' S; f" F$ P/ j v( v4 Y
FOR/ ~; |4 \9 _# r+ L8 b/ [
OPERATIONS MANAGER - VENUES & PROGRAMMING
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2 s; k, Y& E& r5 l& V3 ? BREPORTING RELATIONSHIPS5 y/ y O! e! m) I$ A) v
The Operations Manager - Venues and Programming will operate with a 1 m$ v; t6 l. m. }# Z& H* v, U9 Q
direct line reporting relationship to the SU´s Manager of Programming
/ L5 G& K& W- Q% ]$ @8 eand Venues.
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" _, K! B1 c; t dROLES AND RESPONSIBILITIES4 c( E/ T9 Q, M7 F6 H1 j( k2 |5 L
The duties of the Operations Manager - SU Venues are diverse and
: |' z' Q8 ?7 h' kextensive, and are targeted at the all round smooth operation and
& P8 X3 n/ y7 @' S4 L; S' Gfinancial and operational success of the Horowitz Theatre as well as * T2 d( G" N7 R* B7 o
the logistical organization and smooth rental of the additional 6 E) m8 Z# a- M; d" ?4 k- x
venues within the realm of the Students´ Union. In the light of that 3 `& E! t6 C0 M& L& x, {9 t
breadth and complexity, it is not possible to fully define or
, B; K+ Q3 @* v' Jdescribe all roles and responsibilities in a document of this kind.
# q+ g+ j9 z5 \; |. q; D0 y4 MHowever, the main roles and responsibilities of the Operations
0 u9 |' b- ?. L6 P; PManager are as follows:9 y/ I/ h! p1 \# k! Q- h
0 X$ \) I, ~+ G4 r+ S: A1. Space Roles and Responsibilities) x2 d; E& G4 b
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a. To ensure, at all times, that the venues listed below meet the 2 g. Z- l8 N$ L, D- Y8 P/ w
appropriate standards, requirements and needs, and contributes in a 4 h: D! m% N/ R
positive way to the smooth operation and success of the individual 1 _( D( k4 r) ?: t+ E
renter.
2 q$ S% L' a0 z4 C3 t· Myer Horowitz Theatre) u5 d; a' w- x
· Dinwoodie Lounge
# b/ q) H2 l1 ~( I2 g· SUB Stage
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b. This includes, but is not limited to, the following:1 v! n! f0 \* x3 _/ G$ {4 c
· To plan the capital and supply expenditures to meet the " v* |8 C2 j- Z. R0 S
production and facility requirements.
) _1 C9 B% l% W, @) s+ `5 a1 k· To ensure the day-to-day compliance of the venues with existing ' ?9 E8 \; h! F1 l7 V; `- v
safety regulations and building policies.
4 o! t2 y- I' L9 C0 X j$ WTo ensure that the maximum potential of renters is met.
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# x8 C- |, I; s" R3 j0 p2. Marketing and Promotion
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O6 K; y4 r" @) Sa. To develop and implement a marketing plan for the venues that
+ R( B: t! G. H) yfocuses upon advertising and promoting the venue to faculty,
2 c; {$ Z+ ^ d5 W; Xstudents, and internal and external clients on an on-going basis.
' G( N5 @: l& k6 {& ?$ h2 s: b5 JThis strategy will include implementing and/or delegating the following:/ @( d8 g) e6 b0 m8 `
· To develop and maintain promotional materials, the Horowitz 8 X& M2 n5 `+ D0 ^4 j' Z* q* Z
Theatre and SU Venues home page, newspaper and other advertising; to
6 _; p, r# M6 g1 h: V- q4 Utake advantage of other internal and external advertising
6 n) q( F9 Z& c7 gopportunities; and to develop press releases and other promotional
& ?2 F1 a( W" G/ o' k3 sliterature on an ongoing basis.
& N# M3 }/ o- ?1 T5 \" M2 ~; j· To coordinate tours of the venues for potential renters./ m, G& K7 ^: R' i
· To promote upcoming events in the Horowitz Theatre through the
7 f% S W5 O% a8 nuse of the Horowitz Theatre Home Page and the SU Events Calendar.( i, C. ?, W* P4 `9 X
· To develop new external clients for the venues.
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1 S" ~; g5 E3 x3. Staff and Supervisory Roles and Responsibilities
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; b; D1 x* w* V8 da. To ensure, at all times, that the venues are adequately and cost-
8 l& x. Q& L2 C" Z4 o9 d1 geffectively staffed, and that the staff utilized by or within the * \6 G( \5 w. J% l$ n4 s6 h
venues meet the appropriate standards, requirements and needs, and $ ^) P# _3 @" Z5 U5 ^$ u! N3 ?
contribute in a positive way to the smooth operation and success of 5 `- D* @- B! W8 L" \! v( D% P6 k) k
the renter´s events. This includes, but is not necessarily limited
6 H6 B, T0 u) Q) F2 A: Jto, the following:
8 D4 o9 |1 i5 U4 Q) \6 J2 ^· To be responsible, under the direction of the Manager of Venues
; h2 c; G+ E! ^) J9 M7 g- band Programming, for all staff issues including hiring, disciplining,
1 `' ?3 }- h* t! o! I9 D! sevaluating and terminating, as necessary./ N( p( n" D' Q" f6 _4 J
To ensure that the Horowitz Theatre is adequately supervised at # }) o- n- l0 c5 R! J+ U! u
all times, this includes the development and implementation of such , G c7 B! E9 c" B
schedules and rosters as may be necessary to ensure the effective and
- A, b5 D: y. A. ~+ A. d& v, J0 s3 `" _cost-effective supervision of the venues at all times during which it
3 I5 d1 ^ \, W% f& C! Pis in operation or needs to be in operation.- g8 ?3 D7 o7 D8 g8 F+ X3 L
· To work with the Technical Director, when necessary, to ensure
( H9 ]$ ?0 T. m% m* \7 M! ^that an adequate and appropriate level of part-time staff exists to
3 p; C0 |8 M( I1 ^0 \$ [: f* tfacilitate the smooth operation of the venues and to ensure all 7 c& b, h Z& y: E! T$ g' p7 }8 R
renters needs are met.
0 _) x r( ]2 u. h) S3 ?* \( ^4 W· To work with the Technical Director to ensure that the skills ( j0 ^* |9 l: N8 w: C1 m! p) S: X
and attitudes of all subordinate staff are appropriate in light of 3 ?1 G# p+ l; x+ n; V; @
the roles they must perform. This includes providing adequate and 7 [# i- y5 m/ D2 J4 C( r9 Q
effective training (and re-training) in all applicable and
' b/ \; O) k ]3 V5 ^+ k% fappropriate areas, and ensuring that the Policy and Procedures manual 1 l6 x& Z( K4 ]/ z$ k# t
is kep up-to-date at all times.
. E/ N: w4 i J: T5 P5 f8 L6 i6 @· To ensure all staff are trained in and committed to providing 9 ^* }( X; j8 N
excellent customer service to all renters.7 [2 g/ F* y+ ^1 |5 r
· To work with the Technical Director to arrange staff
$ U5 m5 K9 X$ J5 e" k" Hscheduling. To handle payroll related matters, under the guidance 7 a$ l9 d, s4 R: w. t6 u( u& s% b
and direction of the Manager of Venues and Programming, concerning Q" m7 K4 G0 {1 O! U9 P+ }
the staff of the venues.
1 M( ~& Q) E0 p* W* Q7 o* L· Working with the Manager of Facilities and Operations to ensure , v% B/ e6 U- p0 h* j
the appropriate setup/tear down of each venue.
6 a) r& @8 z1 }. _7 d2 y7 t· Working with the Manager of Programming and Venues to ensure
2 A* S$ o7 S/ O/ ~that additional requests such as licensed receptions are arranged.
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4. Overall Financial Performance* K1 j: g9 v7 k5 y- U! P9 M6 O
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a. To ensure, at all times, that the Financial and Administrative - z% E7 P2 z0 n0 V7 [
systems and processes utilized by or within the venues meet the 0 M6 {* [8 {6 w q
appropriate standards, requirements and needs, and contribute in a 8 ]* Q& D5 {3 b
positive way to the smooth operation and success of the venues. This 7 I3 U3 \2 V4 `, V+ f: W
includes, but is not necessarily limited to, the following:* }7 x2 c$ k s3 S! P5 p( T
To provide input and expertise in the formulation of appropriate
$ n: M: m, `. Z- U" W$ a$ l5 p; Aoperating budgets covering the venues to the SU´s Manager of
; P, d: W+ C% lProgramming and Venues and to discuss and refine those budgets * n& L+ l& u# D% Q* _& T
Manager of Programming and Venues, and Manager of Finance &
# [. w0 \& K/ a- ^Administration prior to their submission for final approval.
( ~7 C! U' B! A" m· To manage the venues in a manner which adequately and effectively % ]" z6 P0 {: g- m4 I7 y0 T& \
reflects the budgets approved for the venues and/or which reflects
3 |8 }- u* x: z: Y; xthe best interests of the venues and the Students´ Union.
' g. W0 k) s1 {% Z6 ]# x3 T· To function as the key player in the submission of financial and 8 }( T0 _5 S5 Z, V @- U
administrative documentation covering the venues to be used in the
4 P( ?+ W+ Z! y% I' N4 hcompilation of monthly and annual financial statements, and such 6 J5 Q+ e/ H% p8 P5 S# r
other reports as may be necessary.
1 D2 Q1 M1 z+ d- S" u$ U· To discuss those financial statements and other reports, together
& \" G$ p# U' \ C* dwith all financial and administrative procedures, with the SU´s
2 \( U. k. \/ S$ @Manager of Programming and Venues and Manager of Finance & 6 @) \+ U- H$ I0 \
Administration with a view to determining and implementing action
1 o6 q' G0 b3 `8 Maimed at improving the financial and/or functional effectiveness of ! W. o5 E( N1 s- w* v& L
the Horowitz Theatre.; \% e$ p" o( m( P1 J
· To ensure the existence of adequate, effective and accurate job
3 B9 h5 t& q( [$ ocosting systems to be used in connection with the determination and
! y4 n+ m, {+ F' ysetting of appropriate prices for rental and staffing rates for 6 L2 C* G, z3 S& e. M1 {
events held in the Horowitz Theatre.
, J. b. I5 I7 A% U/ N& y" b9 r· To develop accurate documentation to be used in connection with + t, _) H6 H! W) M6 V) z7 t
the billing clients, and to forward such documentation in a timely # q7 L, g( }; T& a1 ]9 z
manner to the Accounting Department.( U; S! w( P) d( S. [! m
· To recognize, address and handle all matters relating to financial
! j; W2 a' G' w7 W$ S0 _# ]% U, ^) yand administrative procedures and systems in a manner which reflects : A1 @7 x* V! ^% Q7 B4 q
the requirements of the SU´s Manager of Programming and Venues and ! y6 \& n9 w- d" g/ T- f k
Manager of Finance and Administration, and in a manner which ( y/ ]3 l$ x# w# c; Q
contributes positively to the smooth operation and success of the
: \5 b F; K; B) `' S* R: ovenues.
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5. Overall Roles and Responsibilities- u0 C/ N) R6 _! r( d! ^
a. To ensure, at all times, that the systems and processes used in ) ^! W2 r' G ]) F3 z- L$ Y
renting the venues meet the appropriate standards, requirements and % |' c* H! |' O: I$ M4 u* S
needs, and contribute to the smooth operation and success of the
* [! J8 S( p }) D2 B7 O+ Pvenues. This includes, but is not limited to, the following:
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. |. ~# @: R( x! s; R, W· To recognize, develop and set in place such rental procedures as 4 N! Q. z0 L# t& P) T w
may be necessary to ensure the smooth operation of the venues, this + |8 `9 n0 F% x# o* x4 i
is to include but not necessarily be limited to systems and processes
- A7 `5 A) U3 L7 _1 X9 y: xin the areas of contracts, inventory management, contract evaluation, & p, V5 X/ V7 w5 M- }0 [& _, l
pricing, costing, equipment usage, rental/contract invoicing, # o! K. A1 E/ ^) B! M5 S. X
together with such other systems and procedures as may be necessary
7 g( w# f- y& v k9 Xto ensure the smooth, secure, efficient, cost-effective and ! d# |( y& _* D. ]; [8 Y6 M
functionally-effective operation of the Horowitz Theatre.) b- L/ J8 W$ X5 \7 L3 |! z
· To recognize, develop and set in place such operational procedures
8 ]/ O$ C R2 z& c4 H/ C5 U; nas may be necessary to ensure the smooth, efficient and cost- 8 F, ~$ L, i2 U+ i% w
effective operation of the venues.6 x2 b3 k9 c( V4 \+ x
· To negotiate rental lease agreements (contracts) relating to 7 Z& i. U' o& _, M
dates, rates, staff and miscellaneous charges.
5 K, `. l1 n% p) B8 D: s· To ensure that adequate inventory is available at all times and
' k5 f, V+ _. i4 vthat such inventory is stored and issued in effective and secure ways.
5 {2 H: M( H, ^6 \· To consult with renters as to facility issues in producing their
8 ^3 c- ~- @3 T) J' w sparticular event in the venues.* J' l( g9 W6 C. z- Q! p+ x
· To provide the venues on-site staff with such documentation and , C- g! O: C% K
supporting information as it may need to effectively fulfill the 1 ]5 P$ m+ g* m, o
roles they are to perform to ensure the success of the renter´s event.
' i# ~3 }" u0 [· To produce quotes in respect to staffing costs for a particular ; x6 q* v- T- g$ M1 D
rental with consultation with the Technical Director.
" b0 E L* {8 B' B! W· To ensure that all queries raised with the venues whether from the
! t3 Z# h* K4 l" PSU or renters, are promptly and effectively handled and adequately : [: P E [- X/ s( E
answered, and to ensure that such action as may be necessary in , \. }, ?0 e) F' @9 ?( D
follow-up to such queries is taken in a timely manner./ V) S c2 q. a) M( I
To ensure that the venues and its capabilities are adequately, 7 B4 Z/ m8 p) a$ N( G; m4 g& g1 a$ J% k
effectively and cost-effectively advertised and promoted, and that
1 r7 o# _1 s0 N1 F& j9 cthe cost of such endeavors does not exceed the budgetary provision
" B$ @" I+ f, Smade for them unless prior approval is given by the Manager of
$ g! u# ^6 |. @) @6 `0 OProgramming and Venues.5 T6 n" m, F# U, m. |, ^
· To act as an informed and knowledgeable resource in the case of
8 o% y2 ]" v, G3 k7 Rsignificant challenges and/or problems surrounding the tasks of
% G5 [# Q& |9 x7 h) a7 s: `marketing, administration, operations, and any such other matters as 1 w. x, a3 e5 w. U2 j
may provide such challenges and/or problems.5 |3 O7 m- s; l3 x& |
· To attend such meetings as may be required to support the smooth % d7 h0 Q6 t$ o
operation of the venues or the Students´ Union as a whole." z( B) p) X% A
· To perform other job-related duties as may be required by the 1 |" l( g3 _* g6 G
Manager of Programming and Venues in order to ensure the smooth and 6 B; F6 _9 Z' N! j' o7 G: \
secure operation of the venues.
4 Z- Z5 d( y. ~: ~" p9 \- |· To recognize, address and handle all matters relating to overall
$ c/ Q% v, m. qoperations in a manner which reflects the requirements of the SU´s / ?7 u: G X9 }, {: Y
Manager of Programming and Venues, and Manager of Finance and 3 h9 ~( E0 `# A. P: F3 N$ j. K
Administration, and in a manner which contributes positively to the
5 ]( c2 P! p, V) w- M0 U2 X' usmooth operation and success of the Horowitz Theatre.6 D) P+ p" z$ a1 e5 [
9 w0 v2 \$ b# ?: ~: A& ?' m. pQUALIFICATIONS:* L6 J" V0 U6 e4 j: }9 g5 O" ?" j3 K) m
1) Minimum two years related post secondary education, or ! U3 e( I; N3 o/ H: R: B% E
an acceptable combination of education and experience.
" C t2 k9 P" n( K/ n; C: V2) Supervisory experience.
) N8 Z/ T9 s2 O" B3) Ability to create new initiatives with little or no s" b7 u5 E# h+ F \3 W5 }9 C
supervision.8 D5 j% u9 K& f. ^$ u* l3 r
4) High level of creativity# I. b! A( E( L" {5 ^. Q* Y J7 `" H
5) Knowledge of budgeting and staffing procedures.: X$ }. g: g6 r
6) Excellent organizational and communication skills and
2 e+ P! A9 b8 n' n+ o' Hstrong writing skills.
- \& R! ?8 |4 L: X7) Dynamic individual with experience in large group and
9 w9 y+ `3 i! O+ E0 I* Bone-on-one promotion.2 Q$ K+ E+ P' D% ]$ l5 M4 p9 j) R+ B
Ability to work with students, staff, University
K$ f* V+ B! A5 R$ ofaculty and administration with a dedication to providing excellent & y0 Z# `9 t3 u# W0 ]
customer service.. Q+ _1 a \2 P( _
Union exempt position; U9 R0 K- X! L* }8 A2 ]& e/ {4 j! ]
July 6 20076 V( ~! f0 _9 t/ C% w. U- H
- N Z4 N2 L; s5 j; [5 O% j4 ePlease state salary expectations
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2 v& j$ _1 U4 r$ mPlease apply in writing to: Val Stewart, Personnel Manager, Box 600
. _+ g5 y+ N) [2 Q# j( uRoom 2-900 SUB, U of A Campus T6G 2J7 by 4pm Tuesday, July 17th 2007. |
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